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idata
Community Manager
1,047 Views

Problem with installing Intel Corporation 82598EB 10-Gigabit AF Dual Port Network Connection drivers on Linux

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Hi,

I've just recived few new computers with Intel Corporation 82598EB 10-Gigabit AF Dual Port Network Connection card on board. I installed Ubuntu server with kernel 2.6.35.

The problem is when I put SFP+ modules into ethernet card. It is generating this error in kernel logs:

Dec 15 12:19:26 k6 kernel: [678403.215565] Intel(R) 10 Gigabit PCI Express Network Driver - version 3.1.15-NAPIDec 15 12:19:26 k6 kernel: [678403.215568] Copyright (c) 1999-2010 Intel Corporation.Dec 15 12:19:26 k6 kernel: [678403.215603] ixgbe 0000:23:00.0: PCI INT A -> GSI 56 (level, low) -> IRQ 56Dec 15 12:19:26 k6 kernel: [678403.215624] ixgbe 0000:23:00.0: setting latency timer to 64Dec 15 12:19:26 k6 kernel: [678403.340893] ixgbe: 0000:23:00.0: ixgbe_probe: failed to load because an unsupported SFP+ module type was detected.Dec 15 12:19:26 k6 kernel: [678403.340896] Reload the driver after installing a supported module.Dec 15 12:19:26 k6 kernel: [678403.341000] ixgbe 0000:23:00.0: PCI INT A disabled

I've tried build in ixgbe kernel driver which has 2.0.62-k2 version, and after this I've also tried 3.0.12 and 3.1.15 driver version from Intel site. And on all drivers I get the same error.

I have two kind of SFP+ modules: AFBR-703SDZ-IN2 and FTLX8571D3BCV-IT. Both of them gives the same error. In drivers README file (http://downloadmirror.intel.com/14687/eng/README.txt http://downloadmirror.intel.com/14687/eng/README.txt) those modules are listed as supported in 82599-based devices, but I have 82598 and there is only written that it only supports original modules. But as I bought it from Dell I guess they are original and they have Intel logo on them. I've tried to conntact Dell support but after few hours they just told me that they can't help me and that I bought those computers without OS, so they don't have to help

So am I doing something wrong?

When etherned card is without SFP+ modules I see interfaces eth1 and eth2, so I guess that this device is supported, but as I plugin SFP+ module it just dissapears. Restarting doesn't help - still the same error.

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1 Solution
Mark_H_Intel
Employee
93 Views

Unfortunately, the adapter you bought only supports passive direct attach cables and not optical modules.http://www.intel.com/support/network/adapter/10gbe/afdadualserver/sb/CS-029097.htm Which cables can I use? has more information.

SFP+ optical module support was added in the next generation http://www.intel.com/Products/Server/Adapters/X520/ethernet-X520-overview.htm Intel® Ethernet X520 Server Adapters.

http://www.intel.com/support/network/adapter/pro100/sb/CS-030612.htm Which SFP+ modules and cables can I use? has the information on the SFP+ modules for the X520 series.

Mark H

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2 Replies
Mark_H_Intel
Employee
94 Views

Unfortunately, the adapter you bought only supports passive direct attach cables and not optical modules.http://www.intel.com/support/network/adapter/10gbe/afdadualserver/sb/CS-029097.htm Which cables can I use? has more information.

SFP+ optical module support was added in the next generation http://www.intel.com/Products/Server/Adapters/X520/ethernet-X520-overview.htm Intel® Ethernet X520 Server Adapters.

http://www.intel.com/support/network/adapter/pro100/sb/CS-030612.htm Which SFP+ modules and cables can I use? has the information on the SFP+ modules for the X520 series.

Mark H

View solution in original post

idata
Community Manager
93 Views

Thanks! I forwarded your answer to Dell and now I'm waiting for new cables from them. It seams that they have an error in an appliaction that choose compatible hardware.

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