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RECOVERY not available

diancn
Beginner
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Hello, 

I meet Recovery not available today.

 

# ./nvmupdate64e

Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.39.5.5
Copyright(C) 2013 - 2022 Intel Corporation.


WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [|.........]


Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Converged N/A(N/A) 1572 00:023 RECOVERY not
Network Adapter X710 available


Tool execution completed with the following status: Device not found.
Press any key to exit.

 

the dmesg result is,

# dmesg | grep i40e
[ 3.412038] i40e: Intel(R) Ethernet Connection XL710 Network Driver
[ 3.420068] i40e: Copyright (c) 2013 - 2019 Intel Corporation.
[ 3.622804] i40e 0000:17:00.0: Firmware recovery mode detected. Limiting functionality.
[ 3.631623] i40e 0000:17:00.0: Refer to the Intel(R) Ethernet Adapters and Devices User Guide for details on firmware recovery mode.
[ 3.650586] i40e 0000:17:00.0: fw 8.84.66032 api 1.14 nvm 8.40 0x8000af82 20.5.13 [8086:1572] [8086:0006]
[ 3.660621] i40e 0000:17:00.0: The driver for the device detected a newer version of the NVM image v1.14 than expected v1.9. Please install the most recent version of the network driver.
[ 3.827925] i40e 0000:17:00.0: MSI-X vector reservation failed: -34
[ 3.839626] i40e 0000:17:00.0: MSI-X not available, trying MSI
[ 3.931201] i40e 0000:17:00.0 ens1f0: renamed from eth1

 

and the result of nvmcheck64e is,

# ./nvmcheck64e /DEVICES
Intel(R) NVM Integrity Verification Tool
Nvmcheck version 1.39.05.05
QV SDK version 2.39.05.05
Copyright(C) 2012 - 2022 Intel Corporation.

NIC B/D/F Ven-Dev MAC ENA Branding string
=== ========= ========= ============ === ======================================
1) 023/00/00 8086-1572 ------------ REC Intel(R) Ethernet Converged Network Ad
2) 023/00/01 8086-154B ------------ N/A ------------
3) 023/00/02 8086-154B ------------ N/A ------------
4) 023/00/03 8086-154B ------------ N/A ------------
5) 023/00/04 8086-154B ------------ N/A ------------
6) 023/00/05 8086-154B ------------ N/A ------------
7) 023/00/06 8086-154B ------------ N/A ------------
023/00/07 8086-154B ------------ N/A ------------
9) 023/01/00 8086-154B ------------ N/A ------------
10) 023/01/01 8086-154B ------------ N/A ------------
11) 023/01/02 8086-154B ------------ N/A ------------
12) 023/01/03 8086-154B ------------ N/A ------------
13) 023/01/04 8086-154B ------------ N/A ------------
14) 023/01/05 8086-154B ------------ N/A ------------
15) 023/01/06 8086-154B ------------ N/A ------------
16) 023/01/07 8086-154B ------------ N/A ------------

 

Is there any method to resolve this problem ?

Thanks in advanced !

 

Best Regards,

diancn

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5 Replies
Caguicla_Intel
Moderator
876 Views

Hello diancn,


Thank you for posting in Intel Ethernet Communities. 


Please share the following information that would help in checking your request. 


1. What is the exact Operating System used?

2. Current driver version

3. Current NVM version

4. Are you trying to update the NVM when you encountered the RECOVERY not available error? If no, please share more details on how you encountered the issue?

4. Is there any software or hardware changes prior to issue?

5. Please share the PBA of the adapter. You may refer to the link below on where to find the PBA number. The PBA consists 6-3 digit number located at the last part of the serial number. This would help us identify if you are using an Original Equipment Manufacturer(OEM) or retail version of Intel Ethernet Adapter.

Identify Your Intel® Network Adapter Model Using PBA Number

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products.html

6. Do you see any Yottamark or BradyID sticker on the adapter? You may refer to the link below to see what the sticker looks like. 

YottaMark* and BradyID* Stickers on Intel® Ethernet Adapters

https://www.intel.com/content/www/us/en/support/articles/000007074/ethernet-products/gigabit-ethernet-adapters-up-to-2-5gbe.html


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


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diancn
Beginner
866 Views

Hello, Crisselle,

 

Thank you for replying !

 

The following is my answer for your question.

 

1. What is the exact Operating System used?
RockyLinux 8.6 (In fact, I have also tried almalinux 8.6/rockylinux9.0, the result is same.)

 

2. Current driver version
Intel(R) 40-10 Gigabit Ethernet Connection Network Driver - version 2.20.12

3. Current NVM version
fw 8.84.66032 api 1.14 nvm 8.40 0x8000af82 20.5.13

4. Are you trying to update the NVM when you encountered the RECOVERY not available error? If no, please share more details on how you encountered the issue?
Yes. When I reinstall my OS. I meet the network problem, please refer to the result of the dmesg,
so I find the tool nvmupdate64e and it report "RECOVERY not available".

4. Is there any software or hardware changes prior to issue?
No.

 

5. Please share the PBA of the adapter. You may refer to the link below on where to find the PBA number. The PBA consists 6-3 digit number located at the last part of the serial number. This would help us identify if you are using an Original Equipment Manufacturer(OEM) or retail version of Intel Ethernet Adapter.
  The PBA number is M13612-002, see also the attanchment picture.

 

Identify Your Intel® Network Adapter Model Using PBA Number

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products...

6. Do you see any Yottamark or BradyID sticker on the adapter? You may refer to the link below to see what the sticker looks like.
  No. I couldn't see any Yottamark/BradyID sticker on the adapter.

YottaMark* and BradyID* Stickers on Intel® Ethernet Adapters

https://www.intel.com/content/www/us/en/support/articles/000007074/ethernet-products/gigabit-etherne...

 

Best Regards,

diancn

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Caguicla_Intel
Moderator
858 Views

Hello diancn,


Thank you for the detailed response. 


We can see that you are already using the latest driver version for this adapter. Based on the photos you shared, there is no Yottamark or BradyID stickers on the physical adapter which are authentication labels for retail version of Intel Ethernet adapter. With this, we'd like to set your expectation that we have a limited support for Original Equipment Manufacturer(OEM) Ethernet adapter and it would be best if you can also get in touch with the manufacturer for further support since they have customized drivers, firmware and software to enable or alter features on your card. They are in best position where you can seek assistance so you don’t lose features or customizations of the Ethernet adapter.


Can you share when and where the adapter was purchased? You may need to obtain the NVM update package from your manufacturer and try it out. 


Please also let us know how long is the adapter working fine. 


We are also sharing list of Supported Operating Systems for Retail Intel® Ethernet Adapters. Unfortunately, RockyLinux 8.6, almalinux 8.6/rockylinux9.0 are not listed as supported OS for X710 adapter. 

https://www.intel.sg/content/www/xa/en/support/articles/000025890/ethernet-products.html


Awaiting to your reply. 


We will follow up after 3 business days in case we don't hear from you.


Best regards,

Crisselle C.

Intel® Customer Support


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diancn
Beginner
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Hello Crisselle,

 

Thank you for your help.

 

I bought the adapter from www.jd.com , a chinese E-commerce platform, last month.
It could work till I reinstall the operation system, it last nearly one month.

 

I will seek the help from manufacturer/supplier.

 

Thanks for your information any way.

 

Best Regards,
diancn

 

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Mike_Intel
Moderator
835 Views

Hello diancn,


Thank you for the update and understanding. Since you will now contact the manufacturer, we will close the case now. If you need assistance again in the future, please post a new question.


Thank you and stay safe.


Best regards,

Michael L.

Intel® Customer Support



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