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REPORT: Intel(R) I211 Gigabit Network Connection - Random disconnects - Issues

KZB
Beginner
‎01-28-2023 06:54 PM
1,187 Views

 

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="e1rexpress" /> 
  <EventID Qualifiers="40964">27</EventID> 
  <Version>0</Version> 
  <Level>3</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2023-01-29T02:28:57.0699964Z" /> 
  <EventRecordID>19489</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="10084" /> 
  <Channel>System</Channel> 
  <Computer>xxxx</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data /> 
  <Data>Intel(R) I211 Gigabit Network Connection</Data> 
  <Binary>0000040002003000000000001B0004A00000000000000000000000000000000000000000000000001B0004A0</Binary> 
  </EventData>
  </Event>

 

This issue appears  especially during Gaming sessions on Win 10. We play in a Team and a friend and I having the exact same issue. Both Intel Network Card + AMD Processor. Is this intended?

We can say it is not the cable. We exchanged them already.

Further I want to add this especially occours in the Game CoD Warzone. It kicks out randomly out of sessions and leads to crashes.

Despite we have a state of the art gaming setup, one newer (see above) and one a bit older!

 

Please fix this. Otherwise we might need to sue.

All recent drivers & updates are installed. OS is updated to the current latest build / updates.

 

Thank you very much and love from Germany.

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Irwan_Intel
Moderator
‎01-30-2023 11:59 PM
1,135 Views

Hello KZB,

 

Thank you for posting in Intel Ethernet Communities. 

 

I am sorry to hear that. Let me gather more details for me to further investigate the issue. Please provide the following.

 

  1. What is the driver version installed?
  2. What is your OS?
  3. When did the issue started?
  4. What are the troubleshooting steps that you have tried so far?

 

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

 

Best Regards,

Irwan_Intel

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Irwan_Intel
Moderator
‎02-02-2023 08:58 PM
1,041 Views

Hi KZB,


This is a follow up if you have had a chance to check and provides information requested on previous post?


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best Regards,

Irwan_Intel

Intel Customer Support


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KZB
Beginner
‎02-03-2023 06:27 PM
1,020 Views
In response to Irwan_Intel

Hi,

I didn't see your post until today.

 

I have given all requested information before you even asked, you should read more carefully!

  1. What is the driver version installed? latest
  2. What is your OS? win10
  3. When did the issue started? always existed, got more (5-10 min intervals recently, sometimes no issues)
  4. What are the troubleshooting steps that you have tried so far?
    1. Resetting UEFI
    2. Installing UEFI update most recent
    3. Pulling and installing all Windows Updates
    4. Updating all Windows Drivers
    5. Resetting the whole thing
    6. Different OS tried (all major Linux Distors)
    7. Reinstalled other things on the system like GPU Drivers etc
    8. Windows Debug Mode
    9. Procmon and grabbing all Windows Event Logs
    10. Trying different Games to understand the issue

Issue always comes immediately during high load (Games, Streams etc). If no inet usage, there's no issue. Issue persists across all OS.

 

Thank you, please fix this immediately or I need to sue. That issue seems to be very well-known and you should have taken care of it.

 

Regards

 

In response to Irwan_Intel
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KZB
Beginner
‎02-03-2023 10:32 PM
998 Views
In response to Irwan_Intel

Further I want to add:

"e1rexpress","29.01.2023 03:28:57","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 03:29:01","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 04:47:35","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 04:47:38","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 04:52:55","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 04:53:07","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:08:34","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:08:37","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:08:38","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:08:42","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:09:52","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:09:55","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:13:50","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:14:05","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:27:13","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:27:16","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:27:17","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:27:20","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:31:40","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:31:44","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:46:42","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:46:45","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:53:19","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:53:22","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:54:15","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:54:22","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:59:20","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:59:36","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 05:59:42","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:00:33","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:00:38","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:00:42","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:00:43","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:01:25","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:03:08","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:03:47","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:03:52","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:03:56","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:04:02","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:04:05","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:11:44","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 06:11:47","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 20:20:45","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 20:22:37","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 20:22:40","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 23:04:22","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","29.01.2023 23:04:26","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 01:20:59","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 01:21:02","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 01:21:51","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 01:21:55","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 04:19:12","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 04:19:16","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 04:38:00","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 04:38:04","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 04:38:50","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 04:38:54","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 05:40:43","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 05:40:51","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 07:16:53","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","30.01.2023 07:17:01","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 09:07:01","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 09:07:04","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 09:07:05","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 09:07:08","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 11:06:43","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 11:06:47","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 11:11:48","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 11:11:52","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 11:25:04","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 11:25:12","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 11:33:48","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 11:33:52","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 11:34:08","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","01.02.2023 11:34:12","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 04:26:17","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 04:26:20","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 04:26:21","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 04:26:24","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 05:29:55","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 05:29:59","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 05:32:45","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 05:32:49","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 05:35:23","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 05:35:27","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 09:20:23","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 09:20:32","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 09:47:09","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 09:47:14","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 09:54:28","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 09:54:33","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 09:57:45","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","02.02.2023 09:57:50","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 04:02:06","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 04:02:13","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 06:01:02","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 06:01:06","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 06:01:29","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 06:01:33","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 06:36:59","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 06:37:03","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 06:37:25","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 06:37:33","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 08:30:20","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 08:30:24","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 10:24:25","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 10:24:29","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 10:31:10","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 10:31:14","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 10:51:13","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 10:51:17","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 10:53:03","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","03.02.2023 10:53:07","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 00:51:06","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 00:51:10","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 02:59:32","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 02:59:44","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:00:23","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:00:27","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:00:55","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:00:58","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:03:25","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:03:42","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:03:51","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:03:55","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:11:25","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:11:29","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:16:02","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:16:06","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:17:04","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:17:08","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:26:22","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:26:29","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:29:17","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:29:25","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:33:16","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:33:20","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:35:55","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:35:59","32","Information","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:47:36","27","Warning","Intel(R) I211 Gigabit Network Connection
"e1rexpress","04.02.2023 03:47:40","32","Information","Intel(R) I211 Gigabit Network Connection

_
"e1i65x64","29.01.2023 06:03:45","27","Warning","Intel(R) I211 Gigabit Network Connection Description . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection

Those are the events from the last time I posted until today. Between that I cleared the EventLogs a few times, in order to debug it, therefore it does not contain all dates e.g. of the past year. Though it's almost complete. The number after the date is the Event-ID shown in the logs. I hope it helps. 

In response to Irwan_Intel
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KZB
Beginner
‎02-03-2023 10:52 PM
994 Views

Further I found this on Reddit. Maybe disabling EEE helps: https://www.reddit.com/r/Windows10/comments/afkizb/comment/efpva9c/

I disabled it for now, I will report back in a few days. Hopefully it works now!

Who the hell did enable this by default? The responsible engineer needs a soft neck slap


Regards

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Irwan_Intel
Moderator
‎02-16-2023 10:55 PM
892 Views

Hi KZB,


Apologize for the delayed response. Our Engineering team has taken note of this issue and released a communication for I200 series.


https://community.intel.com/t5/Ethernet-Products/Intel-Communication-Intel-Ethernet-Controller-I226-Series-Random/m-p/1453177#M32084


Please let us know if you have any questions or clarifications. Thanks.


Best regards,

 

Irwan_Intel

Intel® Customer Support


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