Ethernet Products
Intel® Ethernet products and technologies
Announcements
The Intel sign-in experience is changing in February to support enhanced security controls. If you sign in, click here for more information.
4173 Discussions

RSYNC network breakdown issues with Intel Ethernet Connection (14) L219-LM w/ driver version 12.19.2

SKR
Beginner
780 Views

Running RSYNC w/ a system containing Intel Ethernet Connection (14) L219-LM w/ driver version 12.19.2.45 will break the network stack and eventually freeze the computer (typically when attempting to restart the computer…a hard reset is required).

OS: Windows 11
Note: When driver version downgraded its working fine.

Any Inputs? Thanks in advance.

0 Kudos
1 Solution
Crisselle_Intel
Moderator
217 Views

Hello SKR,


Thank you for the patience on this matter. 


Please try out the drivers from HP and Let us check if the issue still persist or not. Especially the driver version 12.19.2.50 which both works on Win 10 and 11.


https://support.hp.com/my-en/drivers/selfservice/hp-z2-tower-g4-workstation/20063240


Intel Ethernet Drivers Windows 11 64-Bit 27.2 Rev.A-DCH

Type: Driver-Network

Version: 27.2 Rev.A-DCH

Operating systems: Windows 11 version 22H2 (64-bit)

Release date: Sep 2, 2022

File name: sp142333.exe (49.1 MB)


Intel Network Ethernet i219

Drivers 12.19.2.50 Rev.A-DCH1.0 MB

Type: Driver-Network

Version: 12.19.2.50 Rev.A-DCH

Operating systems: Windows 11 version 22H2 (64-bit)

Release date: Jan 6, 2023

File name: sp144464.exe(1.0 MB)


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel Customer Support


View solution in original post

13 Replies
Crisselle_Intel
Moderator
742 Views

Hello SKR,


Thank you for posting in Intel Ethernet Communities. 


Please share the following information that would help in checking your request.


1. Please share more information regarding your configuration. 

2. Where was the driver version 12.19.2.45 downloaded from. 

3. Model of the motherboard where the Intel Ethernet Connection (14) L219-LM was embedded

4. When was the issue initially encountered?


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


SKR
Beginner
516 Views

1. Please share more information regarding your configuration.  ANS:

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-3QIUGGP
System Manufacturer HP
System Model HP Z2 Tower G4 Workstation
System Type x64-based PC
System SKU 2YW27AV
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date HP Q50 Ver. 01.08.01, 1/19/2022
SMBIOS Version 3.1
Embedded Controller Version 7.209
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8455
BaseBoard Version KBC Version 07.D1.00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2251"
User Name DESKTOP-3QIUGGP\Test
Time Zone India Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 12.0 GB
Total Virtual Memory 18.7 GB
Available Virtual Memory 15.1 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

 

2. Where was the driver version 12.19.2.45 downloaded from. ANS: From the intel website

https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.h...

 

3. Model of the motherboard where the Intel Ethernet Connection (14) L219-LM was embedded: ANS:

System Model HP Z2 Tower G4 Workstation

 

4. When was the issue initially encountered?

when driver version upgraded to 12.19.2.45, when we downgrade to 12.18.9.23 it started working fine.

 

Let know if any more info needed, Thanks

 

Crisselle_Intel
Moderator
496 Views

Hello SKR,


Thank you for providing the information requested. 


Please allow us to further check this query with our higher leve support team. We will give you an update as soon as possible but no later than 3 business days. 


We'd like to set your expectation that for Original Equipment Manufacturer(OEM) on-board Ethernet controller, we have a limited support and it would be best if you can also get in touch with HP for further support since they have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you don’t lose features or customizations of the Ethernet controller.


Hoping for your kind patience. 


Best regards,

Crisselle C.

Intel Customer Support


SKR
Beginner
485 Views

Hi Crisselle,

 

This has been reproduced on 4 totally unrelated computers on 4 unrelated network / internet providers.

example: OptiPlex 7090s (Service Tag 5QHH2N3 for example) 

 

sincerely,

SKR

Crisselle_Intel
Moderator
445 Views

Hello SKR,


Thank you for the update and please provide below information as requested by our higher level support. 


Can you share more details about RSYNC network? Please provide us an exact link so we can use as reference. We just wanted to ensure that we are on the same page. 


Awaiting to your reply. 


Should there be no reply, we will follow up after 3 business days. 


Best regards,

Crisselle C.

Intel Customer Support


SKR
Beginner
433 Views

Hi Crisselle,

 

Rsync is the remote data syncing protocol.  Here is the link for the reference "https://rsync.samba.org/download.html"

 

Regards,

SKR

Crisselle_Intel
Moderator
415 Views

Hello SKR,


Thank you for the swift response and for providing the information requested. 


Please allow us to re-escalate this query to our engineers. We will give you an update as soon as possible but no later than 3 business days. 


Hoping for your kind patience. 


Best regards,

Crisselle C.

Intel Customer Support


Crisselle_Intel
Moderator
352 Views

Hello SKR,


Thank you for the patience on this matter. 


Please see below feedback from our higher level support and let us know if you have questions or clarifications. 


Can you share the direct download link of the driver version 12.18.9.23 which was working on this configuration? Additionally, what is your Operating System? Based on your system configuration, you are using Windows 10 Pro but looking at the information on your initial post, you mentioned that your OS was Windows 11. 


Have you also tried the drivers from your system manufacturer because they are the best source of support as your system manufacturer might have customization that is tailored for your system 


https://support.hp.com/my-en/drivers/selfservice/hp-z2-tower-g4-workstation/20063240 


Intel Ethernet Drivers Windows 11 64-Bit 27.2 Rev.A-DCH

Type: Driver-Network

Version: 27.2 Rev.A-DCH

Operating systems: Windows 11 version 22H2 (64-bit)

Release date: Sep 2, 2022

File name: sp142333.exe (49.1 MB)


Intel Network Ethernet i219 Drivers 12.19.2.50 Rev.A-DCH1.0 MB

Type: Driver-Network

Version: 12.19.2.50 Rev.A-DCH

Operating systems: Windows 11 version 22H2 (64-bit)

Release date: Jan 6, 2023

File name: sp144464.exe(1.0 MB)


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel Customer Support


SKR
Beginner
345 Views

Hi Crisselle,

 

Thanks for the reply!

 

Driver version 12.18.9.23 we received directly after OS installation.

We used Windows10 pro and Windows 11 pro on the same machine just to verify any OS dependency.

 

We even observed another nic  (3) I225-v  driver version "1.0.2.14" also has this issue.

 

Due to extensive verification, we found that when there is a huge and continuous transfer of data (using complete bandwidth - upload)  latest versions of NIC crash. When we reduced the data transfer rate there is no crash observed. 

 

We also tried a setting " disabling 'Large Send offload V2' " on the advanced properties of nic and it worked, but it reduced our data transfer. 

How come some driver versions can take the load (ex: 12.18.9.23) and other versions (ex:12.19.2.45) not able to?

 

We tried same load on Realtek its runs without issue!

 

Please check and provide an optimal solution in the new update sooner, we cant make these changes to the many computers of our clients.

 

Looking forward to your reply!

 

Regards,

SKR

 

 

 

 

 

Crisselle_Intel
Moderator
315 Views

Hello SKR,


Thank you for your swift reply. 


Please allow us to re-escalate the request to our engineers. We will give you an update as soon as possible but no later than 3 business days. 


Best regards,

Crisselle C.

Intel Customer Support


Crisselle_Intel
Moderator
218 Views

Hello SKR,


Thank you for the patience on this matter. 


Please try out the drivers from HP and Let us check if the issue still persist or not. Especially the driver version 12.19.2.50 which both works on Win 10 and 11.


https://support.hp.com/my-en/drivers/selfservice/hp-z2-tower-g4-workstation/20063240


Intel Ethernet Drivers Windows 11 64-Bit 27.2 Rev.A-DCH

Type: Driver-Network

Version: 27.2 Rev.A-DCH

Operating systems: Windows 11 version 22H2 (64-bit)

Release date: Sep 2, 2022

File name: sp142333.exe (49.1 MB)


Intel Network Ethernet i219

Drivers 12.19.2.50 Rev.A-DCH1.0 MB

Type: Driver-Network

Version: 12.19.2.50 Rev.A-DCH

Operating systems: Windows 11 version 22H2 (64-bit)

Release date: Jan 6, 2023

File name: sp144464.exe(1.0 MB)


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel Customer Support


SKR
Beginner
115 Views

Hi Crisselle,

 

Issue got addressed in latest build "12.19.2.50", please make sure these fixes were released to other Intel nic's.

 

Thanks a lot for your time and effort.

 

Regards,

SKR

JunAn_Intel
Employee
90 Views

Hello SKR,


Thank you for the update.


I am glad that your issue is already solved. If there is no other issue regarding this matter, I will be closing this issue/thread. 


Let me know if you still need my help by replying to this thread. Have a good day and Thank you for reaching out to Intel Support.


Reply