Unable to update firmware on X710-Q2: "Update not available"-ENG sample

[kmanj]

Hi,

I have the exact same problem.

I have an eng sample from intel that has 4.16

Num Description Ver. DevId S:B Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network 4.16 1583 00:008 Update not

Adapter XL710-Q2 available

How can i proceed

Thanks

Kalyan

[st4]

Hi Kalyantata

Thank you for posting in Wired Communities. I am not sure where you obtain the NIC but we do not support engineering sample. Our official firmware is not applicable for engineering sample as this kind of network adapters are manufactured prior production which are not the finalized version. Please contact your point of purchase to get a production Intel retail network adapter for the firmware update. You may refer to the valid part number of Intel retail network adapter in the following website:

https://www.intel.com/content/www/us/en/support/articles/000005612/network-and-i-o/ethernet-products.html List of Supported Retail Intel® Ethernet Adapters

Hope the above information help.

Regards,

Sharon T