igb Detected Tx Unit Hang

[SLee117]

Hi Experts,

i am facing similar issue with I350 4 ports

------------------------------------------------------------------------------------

kernel: [ 918.176288] igb 0000:03:00.3: Detected Tx Unit Hang

kernel: [ 918.176289] Tx Queue <3>

kernel: [ 918.176290] TDH <59>

kernel: [ 918.176291] TDT <5a>

kernel: [ 918.176292] next_to_use <5a>

kernel: [ 918.176293] next_to_clean <59>

kernel: [ 918.176294] buffer_info[next_to_clean]

kernel: [ 918.176295] time_stamp <1000953e4>

kernel: [ 918.176296] next_to_watch

kernel: [ 918.176297] jiffies <100096ce1>

kernel: [ 918.176298] desc.status <148000>

kernel: [ 919.172375] ------------[ cut here ]------------

------------------------------------------------------------------------------

-----------------------------------------------------------------------------

Kernel 2.6.34.15

driver: igb

version: 5.3.0

firmware-version: 1.61, 0x8000091f

-----------------------------------------------------------------------------

Any suggestion?

Regards,

Sam

[idata]

Hi Sam,

Thank you for the post. Just to double check if you are using the driver from this site? https://downloadcenter.intel.com/download/13663/Intel-Network-Adapter-Driver-for-82575-6-82580-I350-and-I210-211-Based-Gigabit-Network-Connections-for-Linux-Thankswb

[SLee117]

Hi Wb,

Good day.

No, i am not using this driver https://downloadcenter.intel.com/downloads/eula/13663/Intel-Network-Adapter-Driver-for-82575-6-82580-I350-and-I210-211-Based-Gigabit-Network-Connections-for-Linux-?httpDown=https://downloadmirror.intel.com/13663/eng/igb-5.3.5.4.tar.gz Intel® Network Adapter Driver for 82575/6, 82580, I350, and I210/211-Based Gigabit Network Connections for Linux*

i am using the igb driver 5.3.0

here is my output for ethtool

# ethtool -i front_sfp0

driver: igb

version: 5.3.0

firmware-version: 1.61, 0x8000091f

bus-info: 0000:03:00.3

Regards,

Sam

[idata]

Hi Sam,

Thank you for the reply. Where did you obtain the 5.3.0 driver? any chance you can try the driver on our website? Just to double check if your I350 is an onboard NIC or standalone network adapter that can be plugged in and pulled out? If it is an onboard NIC what is the brand and model of your system? Thanks,wb

[idata]

Hi Sam,

By the way, I sent a PM to you.rgds,wb

[idata]

HI Sam,

Please feel free to provide the information.Rdgs,wb

[SLee117]

Hi Wb,

Good day.

Please refer to the replies below.

HW:

We are using onboard I350

===========================================

lspci -s 03:00.3 -n -v

03:00.3 0200: 8086:1522 (rev 01)

Subsystem: 1223:0055

Flags: bus master, fast devsel, latency 0, IRQ 29

Memory at d1b00000 (32-bit, non-prefetchable) [size=128K]

I/O ports at 5000 [size=32]

Memory at d1bc0000 (32-bit, non-prefetchable) [size=16K]

Capabilities: [40] Power Management version 3

Capabilities: [50] MSI: Enable- Count=1/1 Maskable+ 64bit+

Capabilities: [70] MSI-X: Enable+ Count=10 Masked-

Capabilities: [a0] Express Endpoint, MSI 00

Capabilities: [100] Advanced Error Reporting

Capabilities: [140] Device Serial Number ec-9e-cd-ff-ff-04-1e-76

Capabilities: [150] Alternative Routing-ID Interpretation (ARI)

Capabilities: [160] Single Root I/O Virtualization (SR-IOV)

Capabilities: [1a0] # 17

Capabilities: [1d0] Access Control Services

Kernel driver in use: igb

=================================================

SW:

We are using Wind River Linux (2.6.34.15-WR4.3.x86_64) and the driver comes from Wind River. As i know , Wind River is also a company of Intel.

Regards,

Sam

[idata]

Hi Sam,

Thank you for the information. Please try contacting Wind River support as you are using Wind River driver and OS. Feel free to update us. Thank you.

rgds,

wb

[idata]

Hi Sam,

Please feel free to update if you have contacted Wind River support and if there are other inquiries. Thanks.Regards,wb