Rx710 4x10G card not working anymore after upgrading the firmware

[SAung]

I am sorry to hijack this thread.

We are also seeing the similar issue at our hosts. After upgrading Intel NIC firmware, the NICs do not detect the link anymore. They were fine before the NIC firmware update. We tried updating i40e driver to the latest available, but it did not help.

Host information

Model Dell R630

Bios Version 2.7.1

Linux Version 16.04.4 (Ubuntu Xenial)

Kernel Version 4.4.0-116-generic

# lspci -nn |grep X710

01:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

01:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

# ethtool -i p1p1

driver: i40e

version: 2.4.6

firmware-version: 6.00 0x800034e6 18.3.6

expansion-rom-version:

bus-info: 0000:01:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

# ethtool p1p1

Settings for p1p1:

Supported ports: [ ]

Supported link modes: 10000baseT/Full

Supported pause frame use: Symmetric

Supports auto-negotiation: No

Advertised link modes: 10000baseT/Full

Advertised pause frame use: No

Advertised auto-negotiation: No

Speed: Unknown!

Duplex: Unknown! (255)

Port: Other

PHYAD: 0

Transceiver: internal

Auto-negotiation: off

Supports Wake-on: g

Wake-on: g

Current message level: 0x0000000f (15)

drv probe link timer

Link detected: no

[idata]

Hi Sw3,

Thank you for posting in Wired Communities. No worries and I have branch out your post to a new thread so that I can better assist you from here. The firmware version listed here is 6.00 which is not Intel's firmware version 6.01. Can you share more information about the X710 network card? 1) What is the exact X710 model? Is it X710DA2 or X710DA4? 2) Is this an onboard NIC embedded on the Dell system or a standalone network card in which you can plug out. If this is a standalone network card, can you provide the serial number which can be found on the white sticker on the physical NIC with the format of 15 alphanumeric + 6 alphanumeric + 6 - 3 digits. 3) What is the brand and model of the cable used?4) What is the switch model used here? 5) What is the original firmware version? Please feel free to provide the information. Thanks,Sharon T

[JGuy]

Hi Sharon,

>The firmware version listed here is 6.00 which is not Intel's firmware version 6.01.

This is the Dell packaged firmware for the X710. We were looking at this for one of our customers hitting a similar issue.

Sw3,

To add to Sharon's questions:

3a) Please include the ethtool -m output for the interface, and confirm if it is a Fiber or Copper connection.

4a) Please include the ethtool -m output or equivalent command to show the transceiver EEPROM information.

Cheers,

Jason

[idata]

Hi Ninwardspiral,

Thank you for the confirmation. Hi SW3, Please feel free to provide the information requested. Thanks.Regards,Sharon T

[idata]

Hi SW3,

Please feel free to provide the requested information. Thanks.Regards,Sharon T