SFP Module not being seen. Link Down

[KellyO]

Hello All and thank yo in advance for any ideas. 

I have a newly purchased Lenovo SR630 v2 Server that has in it an an Intel Ethernet E810 installed.

Hardware:

Network Adapter E810-XXV-4 for OCP 3.0  ( 4 port SFP Card)  - New

2x Intel E10GSFPSR SFP modules - New

Tripp Lite LC-LC Single Mode Patch N37005M  - New

Also using Netgear M4250 Switches. 

Installing the SFP in the Netgear appears to be no issue and status in the console is showing the Intel SFP modules - Link Down.   Which at this point is fine. 

My question comes with the E810 SFP cards in the Server 2022.    I am not familiar with the card so I am not sure of what it will display .   Device manager does show E810.xxx  #1, - #4 , as would be logical.  However I do not see anything referencing the Intel SFP module itself.   

It does not appear that the ports need to be enabled . 

Network info will Display Port Slot 4, Port X  , again as expected.   But I would think there would be a reference to the intel SFP module somewhere. 

I have tried 2 SFP modules.  Both are detected in Netgear switch, but not in server.   No issues in device manager. But no Intel SFP listed either. 

Is there something stupid going on here?

Are there certain SFP modules that only work in the the E810 ?

Any advise would be appreciated. 

[Vik3]

Hello KellyO,

Thank you for posting in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and would like to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you require further assistance from us? Your prompt response will greatly help us in diagnosing and resolving the issue as quickly as possible.

We appreciate your patience and understanding, and we look forward to hearing from you soon.

Regards,

Vikas

Intel Customer Support Technician

[Vik3]

Hello KellyO,

Thank you for posting in the Intel Community.

This is the follow-up regarding the issue you reported to us.

We request to please let us know if the issue has been resolved, or if you require further assistance from us?

We await your response to assist you further.

Thank you for using Intel products and services.

Best regards,  

Vikas  

Intel Customer Support Technician

[Subhashish]

Hello KellyO,

Greetings !!

We have not heard back from you. We hope your issue is resolved. Should you require any further assistance from our end, please feel free to write back to us. As of now we are proceeding to archive this ticket.

Thank you.

Regards,

Subhashish_Intel.