Slowness when accessing network folders

[LucasCRI]

I use an HP ProDesk 400 G6 Desktop Mini PC with an Ethernet Connection 
(11) I219 - LM network card, and I cannot access network mapped folders. 
Whenever I try to open a mapped folder it takes time and sometimes it gives an 
error without even opening the folder or the document.

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[LucasCRI]

Pronto

[Irwan_Intel]

Hi LucasCRI,

Thank you for posting in Intel Ethernet Communities.

I have escalated the SSU information back to our engineering to check.

Meanwhile, here are a few troubleshooting steps you can try:

1) Check your network connection: Make sure your Ethernet cable is securely plugged in and your network connection is stable. You can try resetting your router or modem if you are experiencing connectivity issues.

2) Disable firewall: If you have a firewall enabled on your PC, try disabling it temporarily to see if it's causing the issue.

3) Use IP address instead of hostname: Try accessing the network folder using the IP address instead of the hostname. To do this, open File Explorer, type in the IP address of the network folder in the address bar, and press Enter.

4) Reset network settings: You can also try resetting the network settings on your PC to their default values. To do this, open Command Prompt as an administrator and type in "netsh winsock reset" and press Enter.

5) Update network card drivers: Ensure that you have the latest drivers for your I219-LM network card. You can download and install the latest driver from the HP support website.

Visit the HP support website (https://support.hp.com) using your web browser.

Enter your product details: Enter the product name or serial number of your HP ProDesk 400 G6 Desktop Mini PC and click on the "Search" button.

6) You can also download and install the Intel drivers for your Ethernet Connection (11) I219-LM network card on your HP ProDesk 400 G6 Desktop Mini PC. However, it is important to note that HP may have customized the drivers to work with their hardware, so using Intel's generic drivers may not provide the same level of compatibility or performance as HP's customized drivers.

If you still want to use the Intel drivers, you can follow these steps:

Go to the Intel website: Visit the Intel download center website (https://downloadcenter.intel.com/) using your web browser.

Enter the product details: Enter "Intel Ethernet Connection I219-LM" in the search box and click on the "Search" button.

Select the operating system: On the next page, select the operating system that you are currently using on your PC.

Find the driver: Look for the latest version of the "Intel Ethernet Adapter Complete Driver Pack" or the one that corresponds to your operating system.

Kindly let us know if you have any further questions or inquiries.

Regards,

Irwan_Intel

[LucasCRI]

Good morning Irwan. I did each of the informed procedures and even so I did not get a result, 
in the company we have two machines of this kind and they are the only ones with this problem.

[Irwan_Intel]

Hi LucasCRI,

Thanks for the update, If you has already tried all the troubleshooting steps above and is still experiencing the same issue, it's possible that there might be a deeper underlying problem with the system or the network environment. In this case, have you try the following:

1) Check the event logs on the system for any error or warning messages related to the network or file system. This can give some clues as to what might be causing the issue.

2) Run network diagnostic tools like Ping, Tracert, or Pathping to check for any network connectivity issues or packet loss.

3) Is there have been any recent changes to the system or network environment, such as updates or new software installations. If there have been any changes, it's possible that they could be causing the issue.

4) Check the server resources: Check if the server has enough resources, such as CPU, RAM, and disk space, to handle the network traffic. If the server is running low on resources, it may slow down network performance.

5) Could you please provides a picture on both side of the NIC card for us to authenticate the card.

Looking forward to you reply.

Regards,

Irwan_Intel 

[LucasCRI]

Hello Irwan.

1) Check the event logs on the system for any error or warning messages related to the network or file system. This can give some clues as to what might be causing the issue.

* It was checked and nothing out of the ordinary was found.

2) Run network diagnostic tools like Ping, Tracert, or Pathping to check for any network connectivity issues or packet loss.

* Even after running the commands the computer continued to have the same problems.

3) Is there have been any recent changes to the system or network environment, such as updates or new software installations. If there have been any changes, it's possible that they could be causing the issue.

* The only change it had was the update of windows itself, however, the computers were already having this problem before the updates.

4) Check the server resources: Check if the server has enough resources, such as CPU, RAM, and disk space, to handle the network traffic. If the server is running low on resources, it may slow down network performance.

* Yes, the server has resources to maintain the computers.

5) Could you please provides a picture on both side of the NIC card for us to authenticate the card.

* Could you explain me better about this?

thank you for your attention.

[Irwan_Intel]

Hi LucasCRI,

Could you please try to disable Ultra Low Power Mode under the driver settings for the adapter and reconfirm if the issue persists.

Regards,

Irwan_Intel

[LucasCRI]

Hello Iwan.

I just did this procedure and restarted the computer but I didn't get any different results from the usual.

thank you for your attention.

[Irwan_Intel]

Hi LucasCRI,

I'm sorry to hear that you didn't get the expected results after performing all the procedures.

Since this is OEM system HP ProDesk 400 G6 Desktop Mini PC ,I would suggest you to reach out to HPE's customer support team for further assistance as well.

They have specialized knowledge of their products and can guide you through any additional troubleshooting steps that may be required.

Regards,

Irwan_Intel