Ethernet Products
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Support Assistant ofline

Rover57
Beginner
326 Views
Connectivity is irregular, intermittent and ranging from 0 to 140 MBS. Support Assistant depends on the browser and connection, how to use Support Assistant when you are disconnected?
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4 Replies
Rover57
Beginner
281 Views
Was able to install support assistant and two drivers. Problem remains.
Achilles_Intel
Moderator
264 Views

Hello Rover57,


Thank you for posting in Intel Ethernet Communities.


We are sorry to hear about this problem you encountered. In order for us to further check the issue, kindly confirm the following details.


  1. Are you using a LAN on Motherboard (LOM)? If yes, may we know what is the brand and model of your motherboard?
  2. When did the issue first occur? Any specific software where it only occurs?
  3. Is the connectivity of other devices not affected by this problem? How about the wireless connection?
  4. Kindly provide the SSU of the system so we can check the system's configuration. For reference, you can check out this link below.

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html


Let us know if you have questions or need clarifications. We will reach out after 3 business days if we do not receive a response from you.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Achilles_Intel
Moderator
246 Views

Hello Rover57,


Greetings.


We are writing this for a follow-up on the information we requested to further investigate your inquiry. We will reach out again after 3 business days if we do not receive an update from you.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Crisselle_Intel
Moderator
227 Views

Hello Rover57,


Good day!


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.


Thank you for choosing Intel and stay safe!


Best regards,

Crisselle C.

Intel® Customer Support


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