Teaming with Intel Proset

[Vane]

Hi,

I created a team:

TeamName : TEAM: Intel&ASIX
TeamMembers : {Intel(R) Ethernet Connection (2) I219-V, ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter}
TeamMode : IEEE802_3adDynamicLinkAggregation
PrimaryAdapter : Intel(R) Ethernet Connection (2) I219-V
SecondaryAdapter : ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter

Windows sees the team as 2.0 Gbps but the actual speed is still (slightly) under 1 Gbps.

The switch used to connect the PC to the network shows:

Port: Gi1/0/6 the port that connects the non-Intel adapter seems to be mostly transmitting
Tx Pkts: 593,572
Tx Bytes: 678,120,590
Rx Pkts: 27,138
Rx Bytes: 8,274,988

Port: Gi1/0/7 the port that connects the Intel adapter seems to be mostly receiving
Tx Pkts: 13,661
Tx Bytes: 1,752,028
Rx Pkts: 160,636
Rx Bytes: 39,756,900

[AlfredoS_Intel]

Hi Vane,

Thank you for providing that information and for trying beforehand the suggestions on that document.

We will continue checking this, and the information provided is invaluable to us.

Please allow us some time to check on this. We hope for your understanding regarding this

We will get back to you no later than 3 business days from now.

Best Regards,

Alfred S

Intel® Customer Support 

[AlfredoS_Intel]

Hi Vane,

Thank you for waiting for our update.

After checking the requirements for Link Aggregation, which you can find on page 20 of https://downloadmirror.intel.com/28410/eng/Adapter_User_Guide_26_0.pdf

Based on the text, you also need a Static Link Aggregation capable switch. May we know where your cards are connected to? Are you connected to a switch or router? May we know the brand and model of it to check if it is a Static Link Aggregation capable switch?

Additionally, we want to confirm the command that you used to set up the teaming. Did you use this command in Powershell to set up the teaming?

We look forward to your reply. Should we not get your reply, we will follow up after three business days.

Best Regards,

Alfred S

Intel® Customer Support

[Vane]

Hi,

Actually I am in this situation:

IEEE 802.3ad Dynamic Link Aggregation - creates one or more teams using Dynamic Link Aggregation with
mixed-speed adapters. Like the Static Link Aggregation teams, Dynamic 802.3ad teams increase transmission
and reception throughput and provide fault tolerance. This teaming type requires a switch that fully supports the
IEEE 802.3ad standard.

I have a switch that supports both static and dynamic.

JetStream 8-Port Gigabit Smart Switch
Device Name:
T1500G-8T

[Vane]

TP-Link’s JetStream Gigabit Smart Switch T1500G-8T is specially designed for the small and medium business networks that require efficient network management. T1500G-8T comes with a comprehensive set of features, such as Link Aggregation Group, 802.1Q VLAN, Access Control Lists (ACL), Quality of Service (QoS L2 to L4), Storm Control and IGMP Snooping to provide a small or medium-sized business with a network that is geared for growth while ensuring performance and reliability.

[Vane]

L2 Features
• Link Aggregation
- static link aggregation
- Up to 8 aggregation groups and up to 8 ports per group
- 802.3ad LACP
• Spanning Tree Protocol
- 802.1D STP
- 802.1w RSTP
- 802.1s MSTP
- STP Security: Loop back detection, TC Protect, BPDU Filter/Protect, Root Protect
• Loopback Detection
• Flow Control
- 802.3x Flow Control
• Mirroring
- Port Mirroring
- One-to-One
- Many-to-One
- Flow-Based
- Ingress/Egress/Both
- CPU Mirroring
• Device Link Detect Protocol(DLDP)

[AlfredoS_Intel]

Hi Vane,

Thank you for your response and for providing detailed information on our questions.

We will continue checking this, and the information provided is invaluable to us.

Please allow us some time to check on this. We hope for your understanding regarding this.

We will get back to you no later than three business days from now.

Best Regards,

Alfred S

Intel® Customer Support 

[AlfredoS_Intel]

Hi Vane,

Thank you for waiting for our update.

While we were closely checking your concern, we find the need to get a more comprehensive look at your current system configuration and the advanced settings for your team and the new Intel adapter.

Please download and run our Intel® System Support Utility from this page https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file; please do so and attach the file to your reply.

Additionally, kindly provide us the markings of the new card that you bought. You may refer to this page for the markings that we are asking for.

We look forward to your reply. Should we not get your reply, we will follow up after three business days.

Best Regards,

Alfred S

Intel® Customer Support

[Vane]

I cannot reply to Intel Community <noreply@community-mail.intel.com> I need another address..

[Vane]

One sends, another one receives:

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2417627 4083 985076392 2176816
Intel(R) Ethernet Ser...1 50212762003 33308045 10120855 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2417627 4083 986071093 2191465
Intel(R) Ethernet Ser...1 50774386459 33678148 10120855 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2417627 4083 986843284 2202835
Intel(R) Ethernet Ser...1 51212034403 33966552 10120855 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2417627 4083 987357869 2210407
Intel(R) Ethernet Ser...1 51502761082 34158140 10120855 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2417849 4083 987900040 2218395
Intel(R) Ethernet Ser...1 51804920780 34357259 10120855 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2417849 4083 988086532 2221124
Intel(R) Ethernet Ser...1 51910228017 34426667 10120983 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2417977 4083 988086532 2221124
Intel(R) Ethernet Ser...1 51910228081 34426667 10120983 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2417977 4083 988087644 2221128
Intel(R) Ethernet Ser...1 51910229307 34426673 10120983 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2417977 4083 988430050 2226113
Intel(R) Ethernet Ser...1 52101750520 34552895 10120983 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2418415 4083 988748141 2230797
Intel(R) Ethernet Ser...1 52282008202 34671681 10120983 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2418634 4083 989079664 2235677
Intel(R) Ethernet Ser...1 52470116140 34795642 10120983 16204

PS C:\WINDOWS\system32> Get-NetAdapterStatistics

Name ReceivedBytes ReceivedUnicastPackets SentBytes SentUnicastPackets
---- ------------- ---------------------- --------- ------------------
Intel(R) Ethernet Connectio... 2418853 4083 989402440 2240429
Intel(R) Ethernet Ser...1 52653326370 34916375 10120983 16204

[AlfredoS_Intel]

Hi Vane,

Thank you for information that you have sent.

We would like to ask your cooperation to also provide the logs that we have requested. You can download and run our Intel® System Support Utility tool to get the logs.

Please download and run our Intel® System Support Utility from this page, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply post.

We look forward to your reply. Should we not get your reply, we will follow up after three business days.

Best Regards,

Alfred S

Intel® Customer Support

[Vane]

I have sent them.
Please check the email.

[Vane]

Hi Alfred,

No news?

[AlfredoS_Intel]

Hi Vane,

Thank you for following up regarding this. 

We thoroughly checked the email that you sent as we are closely monitoring your ticket. We are surprised that we did not find the SSU logs there, as you were able to provide them earlier with the third-party adapter. 

We would appreciate your cooperation in providing the logs since we need to check the driver installed and the firmware on the new ethernet adapter. 

Please download and run our Intel® System Support Utility from this page https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file. Please do so and attach the file to your reply.

We look forward to hearing from you. If we do not get your reply, we will follow up after three business days.

Best Regards,

Alfred S

Intel® Customer Support

[Vane]

Reply to what? see attached.

[AlfredoS_Intel]

Hi Vane,

Thank you for checking this out.

We are humbly sorry for the confusion caused by the message notification.

The email you received is an email notification that we have posted a new message on the community thread you created. It is just a notification, so you can't reply to that email. Please post your reply on the thread. 

However, if email communication is more convenient for you, please let us know, and we will find a way to continue our conversation via email for your convenience.

Best Regards,

Alfred S

Intel® Customer Support

[Vane]

《 if email communication is more convenient for you》

Hi,

last time when you requested sensitive info, I have received an email message from an address I was able to reply to.

Only for sensitive info, yes.

Thank you,
Vane

[Vane]

Hi,

email sent. actually there are 2 of them

Sent: Friday, March 26, 2021 18:16

Subject: RE: Teaming with Intel Proset (Intel Community Subscription Update)

Hi,

<< You may refer to this page for the markings that we are asking for.>> No link here or something.

But I guess the attached pictures contain the markings.

Thank you,

Vane

[AlfredoS_Intel]

Hi Vane,

Thank you for checking this out.

We are humbly sorry for the confusion caused by the message notification.

The email you received is an email notification that we have posted a new message on the community thread you created. It is just a notification, so you can't reply to that email. Please post your reply on the thread. 

However, if email communication is more convenient for you, please let us know, and we will find a way to continue our conversation via email for your convenience.

Best Regards,

Alfred S

Intel® Customer Support

[AlfredoS_Intel]

Hi Vane,

We appreciate your never-ending cooperation in providing the logs.

We will continue checking and investigating your concern.

Please allow us some time to check on this. We hope for your understanding regarding this.

We will get back to you no later than four business days from now.

Best Regards,

Alfred S

Intel® Customer Support 

[AlfredoS_Intel]

Hi Vane,

Your issue is very important to us, and after you sent the logs, we immediately investigated on your concern. 

Here are our initial findings:

1. Please try to use the latest driver for the new card that you have installed. You can download it from this page, https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack. 

Please disengage the team first, apply the update, re-engage it and see if the speed issue is fixed.

2. Kindly provide us the markings of the card that you newly bought. If possible, please provide us a picture of the markings on the different stickers placed on the card. 

It looks like you need more time to provide the information that we asked.

We will follow up again after three business days. Should we not hear from you, our system may automatically close the thread.

Best Regards,

Alfred S

Intel® Customer Support

[AlfredoS_Intel]

Hi Vane,

We are just following up.

It looks like you need more time to carry out the recommendations that we have provided.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.

Best Regards,

Alfred S

Intel Customer Support