Teaming with Intel Proset

[Vane]

Hi,

I created a team:

TeamName : TEAM: Intel&ASIX
TeamMembers : {Intel(R) Ethernet Connection (2) I219-V, ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter}
TeamMode : IEEE802_3adDynamicLinkAggregation
PrimaryAdapter : Intel(R) Ethernet Connection (2) I219-V
SecondaryAdapter : ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter

Windows sees the team as 2.0 Gbps but the actual speed is still (slightly) under 1 Gbps.

The switch used to connect the PC to the network shows:

Port: Gi1/0/6 the port that connects the non-Intel adapter seems to be mostly transmitting
Tx Pkts: 593,572
Tx Bytes: 678,120,590
Rx Pkts: 27,138
Rx Bytes: 8,274,988

Port: Gi1/0/7 the port that connects the Intel adapter seems to be mostly receiving
Tx Pkts: 13,661
Tx Bytes: 1,752,028
Rx Pkts: 160,636
Rx Bytes: 39,756,900

[Vane]

Hi,

Please check the email messages already sent. The markings are there .

Vane

[AlfredoS_Intel]

Hi Razvan,

Thank you for confirming that you have already provided the pictures. We are deeply sorry if you felt that we were not taking note of all the information you sent. We asked for it to confirm.

By the way, we would like to take this opportunity, if you already tried the suggestion in our last post, to test the latest version of the network driver. We would like to know the results so we can proceed to investigate further if it did not address the issue.

We look forward to hearing from you. If we do not get your reply, we will follow up after three business days.

Best Regards,

Alfred S

Intel® Customer Support

[Vane]

Hi,

Everything done by the book. See the result attached.

[AlfredoS_Intel]

Hi Vane,

Thank you for providing that information and for trying our suggestions

We will continue checking this and the information that provided is invaluable to us.

Please allow us some time to check on this. We hope for your understanding regarding this

We will get back to you no later than 4 business days from now.

Best Regards,

Alfred S

Intel® Customer Support 

[AlfredoS_Intel]

Hi Vane,

Thank you for waiting for our update.

Here are our suggestions after further checking your concern:

1. Please try the suggestions listed on page 39 of this guide https://downloadmirror.intel.com/28410/eng/Adapter_User_Guide_26.2.pdf.

2. If the issue persists, we will need your cooperation to provide us the logs using this program, Wireshark Trace. This program will create .cap file which will help us further check on your concern.

We look forward to your reply. Should we not get your reply, we will follow up after three business days.

Best Regards,

Alfred S

Intel® Customer Support

[AlfredoS_Intel]

Hi Vane,

We are just following up.

It looks like you need more time to provide the information that we asked.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.

Best Regards,

Alfred S

Intel Customer Support

[AlfredoS_Intel]

Hi Vane, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel® Customer Support

[Vane]

Hi

In 2 months I have not received a single good piece of advice and now you want to close the thread?

I have done everything you saud and LACO still does not work!

[AlfredoS_Intel]

Hi Vane,

Thank you for responding back and for continuing the case. 

We are deeply sorry if you got the wrong impression that we are closing the ticket.

Our system is about to close the ticket due to no response. We actually liked to get your answer so we can continue finding a solution to your issue. As much as possible, we do not want to leave you empty-handed on an unresolved case.

Please allow us time to continue investigating your concern. We will get back to you no later than three business days from now.

Best Regards,

Alfred S

Intel® Customer Support

[Vane]

Hi,

so you take care to my tickets both here and Here too ?