Ethernet Products
Intel® Ethernet products and technologies
4088 Discussions

Teaming with Win 10 Pro 21H2 and Intel 82599 10G adaptors - Bluescreen on creation, drv v24 - v26.

mmallett
Beginner
725 Views

Previously been using 2x 10G 82599 adaptor connections with Win10 Pro build1903 to make a fault tolerant teamed connection.

Updated to Win10 Pro 21H2 and now cannot create team without a bluescreen, with error about 'writing to read only memory'. PC recovers ok after BSoD, but team is not made. Tried various Intel drivers from v24.1 to v26.5 and all behave the same, whether using Powershell script or ProSet config utility to create team. 

PC currently running with one active10G connection, but not as team, so not resilient.

Using a HP Z4 cpu with Intel PCIe 10G network adaptor [fibre] card. 

Have about 90 similar pc's waiting for Win OS updates, so this is worrying.

0 Kudos
6 Replies
Achilles_Intel
Moderator
707 Views

Hello mmallett,


Thank you for posting in Intel Ethernet Communities.


We are sorry to hear about the issue you encountered with Teaming on your Intel® 82599 Ethernet adapters. For us to check into this, can you provide the following details?


  1. Are you using an onboard adapter or is it removable from the slot? If it is removable from the slot, please provide us a front and back view photo of the adapter. We will send you an email on this matter so you can provide the photos.
  2. Where did you find the drivers you installed on your system? Can you provide the download link on where you found them?
  3. Kindly provide the SSU log of the affected system.

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html


Let us know if you need clarifications. If we do not hear from you, we will make sure to make a follow-up after 3 business days.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Achilles_Intel
Moderator
691 Views

Hello mmallett,


Thank you for providing us the information we have requested. Based on the markings on photos of the adapter, we found that you have an Original Equipment Manufacturer (OEM) adapter. Please be informed that our support is limited for OEM Ethernet adapters and it would be best to check with ATTO Technology for further support as they have customized firmware, drivers and software to enable or alter features on your system. They are in best position to assist so you do not lose features or customizations of the Ethernet controller.


However, please do give us some time to check into this issue as well to see if we could provide you any suggestions that might help you resolve this. We will make sure to get back to you no later than 3 business days.


Thank you for your kind understanding.



Best regards,

Achilles M.

Intel Customer Support


Achilles_Intel
Moderator
678 Views

Hello mmallett,


Hope you are doing well.


Upon checking, we can only offer you our latest "generic" driver and test if it will resolve the teaming configuration issue. We have the latest version 26.6 and the driver and ProSet are to be downloaded separately. It is also important for you perform a clean installation procedure.


Intel® Network Adapter Driver for Windows® 10

https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.h...


Clean Driver Installation Guide for Intel® Ethernet Connections

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html


If these procedures did not work, we would suggest to please check with your adapter manufacturer, Atto. Please accept our sincerest apologies if our support is limited since you are using an OEM Ethernet adapter. It would still be best for you to get in touch with Atto Technical Support for further assistance. since they have customized drivers and software to enable or alter features on his system. They are in best position where you can seek assistance so you do not lose features or customizations of the Ethernet controller.


https://www.atto.com/register/?FROM=http://www.atto.com/support/contact-tech-support


Let us know if you need clarifications. Should we not hear from you, we will make sure to make a follow-up after 3 business days.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Achilles_Intel
Moderator
620 Views

Hello mmallett,


How are you?


We are following up on your inquiry on this thread. Were our suggestions able to help you fix the issue with your Ethernet adapter?


Let us know if you have further questions. If we do not receive a response from you, we will make sure to make a follow-up after 3 business days.


Thank you and have a nice day.



Best regards,

Achilles M.

Intel Customer Support


Zigfreid_Intel
Moderator
495 Views

Hello mmallett,


Good day! We hope that you are having a great one so far.


We'd like to know if you have any other questions or clarifications please let us know so we would know if we can close the thread.


Hoping to hear from you soon.


We will wait for your reply within 3 business days in case we don't hear from you, we will proceed closing this request.


Best regards,

Zigfreid I.

Intel® Customer Support


Zigfreid_Intel
Moderator
453 Views

Hello mmallett,


Good day! We hope that you are having a great one so far.


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you have any other inquiry in the future as this thread will no longer be monitored.


Best regards,

Zigfreid I.

Intel® Customer Support


Reply