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4178 Discussions

The x550 network card reports an error when it is powered down

178peng
Beginner
241 Views

Hello,I encountered a problem when using the x550 network card. This error occurs when the device is powered down:

178peng_0-1672306288696.png

driver version: 5.1.0-k-rh8.1.0

firmware version: 0x80001751,1.3064.0

0 Kudos
3 Replies
Mike_Intel
Moderator
213 Views

Hello 178peng,


Thank you for posting in Intel Ethernet Communities. 


For us to further check the issue, please provide the following details.


  1. Are you using a PCIe card X550 or is it embedded on the board?
  2. Are you getting this error message inside the OS?
  3. What is your OS?
  4. Is it working fine before?


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


Mike_Intel
Moderator
101 Views

Hello 178peng,

 

I hope you're having a wonderful day. I am just sending a soft follow up on the information that we requested for us to further assist you. We will wait for your reply. 

 

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

 

Best regards,

Michael L.

Intel® Customer Support


Mike_Intel
Moderator
61 Views

Hello 178peng,

 

I hope this message finds you well. I am just sending another follow up on the information that I requested. Since we have not heard back from you, I need to close this inquiry. 


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Thank you and stay safe.

 

Best regards,

Michael L.

Intel® Customer Support


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