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UNABLE to create a TEAM interface with INTEL XL710 after upgrading to Windows 10 ( 20H2)

IGER
Beginner
183 Views

After upgrading Windows 10 1709 to Windows 10 20H2 which also included a driver update we are no longer able to enable the Teamed adapter. 

The machine immediately blue screens with a reference to an NDIS.SYS driver.

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3 Replies
Crisselle_Intel
Moderator
168 Views

Hello IGER, 


Thank you for posting in Intel Ethernet Communities. 


For us to check your query, please provide the following information. 

1. For how long are you able to use Teaming with Intel XL710 on Windows 10 OS?

2. We'd like to set your expectation that Windows 10 is not listed as Supported Operating System for Intel® Ethernet Converged Network Adapter XL710. You may visit link below to see Supported Operating Systems for Retail Intel® Ethernet Adapters

https://www.intel.com/content/www/us/en/support/articles/000025890/network-and-io/ethernet-products....

3. When you mentioned 'The machine immediately blue screens with a reference to an NDIS.SYS driver.' May we know when did the blue screen appears? Is it during driver installation?

4. Please share the PBA of the adapter. You may refer to the link below on where to find the PBA number. It consist of 6-3 digit number located at the last part of the serial number. This would help us identify if you are using an Original Equipment Manufacturer(OEM) or retail version of Intel Ethernet Adapter.

Identify Your Intel® Network Adapter Model Using PBA Number

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products...


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


Crisselle_Intel
Moderator
149 Views

Hello IGER, 


Good day!


This is just a follow up message to check if you read our initial reply. If yes, please confirm and provide the information requested for us to proceed checking your query. 


Awaiting to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


Crisselle_Intel
Moderator
139 Views

Hello IGER, 


How are you doing?


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.


May you have an amazing day!


Best regards,

Crisselle C.

Intel® Customer Support


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