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Unexpected disconnections - Intel(R) Ethernet Controller I226-V

Dietoreborn
Beginner
4,339 Views

Hello,

I am experiencing unexpected disconnections from my ethernet card for a few seconds multiple times during the day.
I proceeded to the following steps:

- Verification that the disconnection does not come from my internet box (no other device suffers from these disconnections and no disconnection in the logs of my box)
- Uninstall and reinstall the driver
- Installation of the last update provided with my motherboard.
- Complete reinstallation of Windows
- Installation of W11 to try to have another version of the driver

Name of my ethernet card : Intel(R) Ethernet Controller I226-V
Driver Date : 09/02/2023 12:00
Driver Version 1.1.4.38
Name of my motherboard : ROG STRIX Z790-F GAMING WIFI

Is it possible to help me please?

Thank you.

Kind Regards.

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8 Replies
B_Y
Employee
4,316 Views

Hi William / Dietoreborn,


Thank you for posting in Intel Ethernet Communities.

An Intel I226-V was distributed to OEM/vendor to have own build, configuration and settings.

For us to further check the issue, please provide the following details.

- Is it working fine before?

- How often do you encounter the issue?

- Can you share with us on the system report? Guide for the Intel® System Support Utility as following:

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html?wapkw=ssu


There is known issue for ASUS mobo:

https://www.reddit.com/r/ASUS/comments/104v7z5/rog_strix_z790f_gaming_wifi_nic_i226_disconnects/


Asus workaround or updated driver for Intel LAN I226-V

https://rog-forum.asus.com/t5/intel-700-600-series/updated-intel-lan-i226-driver-for-z790-motherboards/m-p/906665


Secondly, proceed with testing if issue persisted:

- Please try to reboot into safe mode with networking or "Enable Safe Mode with Networking" and let us know the result of LAN connection:

The guide to safe mode with networking : https://www.asus.com/my/support/FAQ/1013018/


- Please try to disabled that Energy Efficiency Ethernet and Ultra Low Power Mode settings on the driver. You can do that with the following steps:

1. Open Device Manager.

2. Double-click Network adapter: Intel Ethernet Connection I219-LM

3. Click on the "Advanced" tab, change values for following:

- Energy Efficient Ethernet (EEE) to "Off"

- Speed & duplex to "Auto negotiation"

And this settings, should be apply on your switch or router after ensuring all connected devices have latest drivers:

- Energy Efficient Ethernet (EEE) to "Off"

- Speed & duplex to "Auto negotiation"


Looking forward to hear from you.


Best regards,

BY_Intel

Intel Customer Support


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Dietoreborn
Beginner
4,213 Views

Hello B_Y,

 

Hope you are doing well.

 

- Is it working fine before ? --> I'm not sure if it was working properly at the beginning, I just remember that the problem started happening more often.

 

- How often do you encounter the issue ? -->  Several times a day right now, I've had to switch to wifi only.

 

- Can you share with us on the system report ? --> You can find it in the attachment.

 

There is known issue for ASUS mobo --> On the topics I could read it does not concern only the Asus motherboards... https://www.guru3d.com/news-story/intel-is-experiencing-network-issues-the-i226-v-controller-is-prone-to-connection-loss.html

 

Asus workaround or updated driver for Intel LAN I226-V --> Already installed, unfortunately the problem is not solved.

 

And for the few test --> None of them solved the problem, I had already partly tested following the indications of this topic. (https://community.intel.com/t5/Ethernet-Products/Intel-Communication-Intel-Ethernet-Controller-I226-Series-Random/td-p/1453177/page/2)

 

Since I can't figure out if it's a hardware or software problem, I don't know if I should wait for a fix from Intel or turn to Asus for the warranty.

Please tell me, if you have other manipulations that could solve the problem.

Thank you for taking the time to help me.

 

Have a nice day.

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B_Y
Employee
4,249 Views

Hello William / Dietoreborn,


I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post. If so, please let us know. In case we do not hear from you, I will make a follow up on April 21st 2023 . Thank you.


Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
4,196 Views

Hello William / Dietoreborn,


Thank you for sharing your update.

I'm working directly with our engineering team to help debug this issue. If you are willing we could use your help.


Can you please share with us the following:


1. May I know if you have try the asus driver shared by Murph_9000 , link:

https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/DRV_LAN_Intel_I225_I226_TSD_W11_64_V11438_20230321R.zip


It’s recommended to update driver through the device manager instead of using exe file and the best practice is to: Extract "DRV_LAN_Intel_I225_I226_TSD_W11_64_V11438_20230321R.zip", go to device manager > double click "Intel(R) Ethernet Controller I226-V" > click "Driver" and "Update Driver" > browse my computer for drivers: "DRV_LAN_Intel_I225_I226_TSD_W11_64_V11438_20230321R\W10"


2. Memory dump after the issue reproduced (see instruction below)

3. Collect event viewer log (see instruction below)

4. What is the link partner (switch/mode,/router) being used (company and model), it might be that the issue related to interoperability with specific devices.

 

After the above information is collected, our next step will be to collect a driver log during the failure. Instructions on how to do this will be forthcoming.

 

Memory dump:

https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/generate-a-kernel-or-complete-crash-dump

1. Follow the manually generate memory dump file 

2. After restart MEMORY.DMP will be found in C:\Windows\memory.dmp

 

Event viewer: In event viewer choose Windows Logs > System > Save All Event As and save the file


Thank you very much for your help.


Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
4,086 Views

Hi William / Dietoreborn,


I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post. If so, please let us know.

In case we do not hear from you, I will make a follow up on April 28th 2023.

Thank you.


Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
4,033 Views

Hi William / Dietoreborn,


Thanks for the information. We apologize for the inconvenience caused.

Since OEM design their product using Intel component, OEM driver might be optimized/customized for their product which means there are some differences between OEM driver and Intel Generic driver however both driver still can works.


Rest assure that Intel still continues working towards solutions as per other community post below and we will cross check with engineering team for any browser speed issue suggestion:

https://community.intel.com/t5/Ethernet-Products/Intel-Communication-Intel-Ethernet-Controller-I226-Series-Random/td-p/1453177/page/2


We would be grateful if you could provide any link post that have the same issue with you. You may try disable IPv6 however and check Offload suggestion on other website as per below link.

https://www.reddit.com/r/buildapc/comments/vot7no/comment/ij1mmek/?utm_source=share&utm_medium=web2x&context=3


After reviewed the SSU, I noticed that the I226 Driver Version:"1.1.3.28" which seems old and for windows 10.

2) You can do clean driver installation here

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html


And try contact Asus for help with latest I226 driver from here: 

https://rog.asus.com/motherboards/rog-strix/rog-strix-z790-f-gaming-wifi-model/helpdesk_download/

- Intel I225 / I226 LAN Driver V2.1.3.3 For Windows 11 64-bit - Version 2.1.3.3 , Size: 7.44 MB, Release date: 2023/03/21


Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
3,917 Views

Hi William / Dietoreborn,

Good day and I hope everything is great!

This is just a follow up regarding the issue of your reported with us.

If you have additional questions or clarifications, feel free to let us know.

Thank you.

Best regards,

BY_Intel

Intel Customer Support


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B_Y
Employee
3,802 Views

Hi William / Dietoreborn,


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.


Thank you.


Best regards,

BY_Intel

Intel Customer Support


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