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ZZhua6
Beginner
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Unidentifiable text in driver options in the Advanced Tab

Happens both in Driver Version: 12.18.9.10 from 24.3 package, and Driver Version: 12.18.9.8 from the Windows Update. The system is Windows 10 Pro 1909 build 18363.535. Ethernet is I219-LM. 2019-12-16.png

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12 Replies
68 Views

Greetings ZZhua69,

 

Thank you for posting in Intel Ethernet communities.

 

May you please provide the language of the Windows 10 you are using.

 

May we know if you are encountering the “unidentifiable” text when using the ACU (Adapter Configuration Utility)?

 

During the last part of the installation of 24.3 package, it will prompt you to create desktop shortcut of ACU. If you didn't create the shortcut, you can locate the ACU from this path:

Program Files\Intel\Wired Networking\PROSet\ACU\PROSetACU.exe

 

Go to the aforementioned directory and right click on the PROSetACU.exe and select "Run as Administrator".

 

Best Regards,

 

Carlos S.

Intel Customer Support

A Contingent Worker at Intel

ZZhua6
Beginner
68 Views

Hi Carlos S.,

 

Thank you for your reply.

 

The installation of Windows 10 is in Chinese. However, the language and region is set to English, US, respectively.

 

And yes, I am also encountering the unidentifiable text in ACU (Adapter Configuration Utility).

 

Best,

68 Views

Hello ZZhua69,

 

Thank you for your response. We need to further check your concern. Rest assured that we will keep you updated as soon as possible.

 

We will make an update on or before Dec 20.

 

Best Regards,

 

Carlos S.

Intel Customer Support

A Contingent Worker at Intel

68 Views

Hi ZZhua69,

 

For our records, may you please confirm if the Windows 10 version is Simplified Chinese or Traditional Chinese language?

 

Please provide the System Support Utility log of your system. This will allow us to check your Adapter details and configuration. Kindly refer to the steps below.

 

 1. Go to the link below and download the software.

https://downloadcenter.intel.com/product/91600/Intel-System-Support-Utility

2. Open SSU.exe

3. Mark the box "Everything" and then click "Scan".

4. When finished scanning, click "Next".

5. Click on "Save" and attach the file to a post.

 

Best Regards,

 

Carlos S.

Intel Customer Support

A Contingent Worker at Intel

ZZhua6
Beginner
68 Views

Hi Carlos S.,

 

It is a Windows installation with Simplified Chinese image. Currently, the language and region is set to English, US.

 

Please kindly find the output of SSU in the attached file.

 

Best,

 

68 Views

Greetings ZZhua69,

 

Thank you for your response and providing the needed log. We need to investigate the additional information you provided.

 

We will make an update on or before Dec 20.

 

Best Regards,

 

Carlos S.

Intel Customer Support

A Contingent Worker at Intel

68 Views

Hello ZZhua69,

 

Please provide the following for us to assist you further.

 

1. Is this a new WIN 10 Image or did you upgrade from a previous build?

2. Did you experience this problem in the previous build of WIN 10?

3. Is this the only device showing Unidentifiable text?

 

Best Regards,

 

Carlos S.

Intel Customer Support

A Contingent Worker at Intel

ZZhua6
Beginner
68 Views

Hi Carlos S.,

 

  1. It is upgraded from Windows 10 1903.
  2. I didn't try it on previous build of Windows 10. It is a new computer and I have the OS upgraded right away. However, I do find that the text would be normal if I uninstall the existing driver and rollback the driver to version 12.17.10.8 provided by Microsoft.
  3. It seems to be the only device. Other devices don't have an option tab as far as I know after all.

 

Best,

68 Views

Hi ZZhua69,

 

Thank for providing additional information. Rest assured that we will update you once we are done with our investigation.

 

We will make an update on or before Dec 23.

 

Best Regards,

 

Carlos S.

Intel Customer Support

A Contingent Worker at Intel

68 Views

Greetings ZZhua69,

 

May you please provide a screenshot using the rollback driver version 12.17.10.8. (Where the text is normal).

 

Carlos S.

Intel Customer Support

A Contingent Worker at Intel

68 Views

Hello ZZhua69,

 

This is just a follow up on the case we are currently working. May I know if you can provide the information we are requesting from our previous post?

 

Please let us know if you have other questions.

 

Sincerely,

 

Carlos S.

Intel Customer Support

A Contingent Worker at Intel

68 Views

Hello ZZhua69,

 

Please be informed that we will now proceed in closing this request since we haven't received any response from our previous follow ups. If you have any other concerns or assistance needed in the future, feel free to post a new question.

 

Best Regards,

 

Carlos S.

Intel Customer Support

A Contingent Worker at Intel

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