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Beginner
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Unsupported SFP Issue

Installed latest driver for ixgbe and enabled allow_unsupported_sfp option however, the dmesg still indicates unsupported SFP even though the options shows as enabled

 

[ 405.665613] ixgbe: allow_unsupported_sfp Enabled

[ 405.677612] ixgbe 0000:04:00.0: failed to load because an unsupported SFP+ or QSFP module type was detected.

[ 405.677720] ixgbe 0000:04:00.0: Reload the driver after installing a supported module.

[ 405.688776] ixgbe: allow_unsupported_sfp Enabled

[ 405.701614] ixgbe 0000:04:00.1: failed to load because an unsupported SFP+ or QSFP module type was detected.

[ 405.701715] ixgbe 0000:04:00.1: Reload the driver after installing a supported module.

 

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Beginner
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The SFP+ modules being used are Mikrotik DAC (S+DA0001) Modules are passive DAC and appear to meet the standards indicated on the compatibility list.

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Hello ABree,

 

Thank you for posting in Intel Ethernet Communities. 

 

Can you share the exact model of your Ethernet Adapter? Please also provide tha PBA and Serial number which can be seen on the white sticker of the adapter. This would help us to identify if this is an Intel Retail or OEM version of Ethernet adapter:

You may refer to this link on where to find the PBA.

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products...

 

Looking forward to your response.

 

Best regards,

Crisselle C

Intel Customer Support

Under Contract to Intel Corporation

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Beginner
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The network card is oem through super micro.

 

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Hello ABree,

 

Thank you for the reply.

 

Since you confirmed that this is an OEM network card, it is recommended to get in touch with Supermicro for further support since they have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you don’t lose features or customizations of the Network card. Please visit this link for the List of Supported Retail Intel® Ethernet Adapters wherein mentioned, 'If your adapter isn't listed below, it's an Original Equipment Manufacturer (OEM) or LAN on motherboard (LOM) adapter. We don't support OEM nor LOMs.'

https://www.intel.com/content/www/us/en/support/articles/000005612/network-and-i-o/ethernet-products...

 

Please be informed that we removed your personal information from the post due to privacy concerns. Please refrain on posting any personal information in the future.

 

Let us know once you've contact Supermicro for further assistance.

 

Looking forward to your response.

 

Best regards,

Crisselle C

Intel Customer Support

Under Contract to Intel Corporation

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Hello ABree,

 

We'd like to check if you were able to contact Supermicro for further assistance on this matter.

 

Please let us know if you have additional question and clarifications on this.

 

Looking forward to your response.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

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Hello ABree,

 

We are just checking if you already contacted Supermicro regarding this issue.

 

Please let us know if you have additional question and clarifications on this.

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

 

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Beginner
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Yes, I am in contact with SuperMicro already

 

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Hello Adam,

 

Thank you for the reply.

 

We hope that SuperMicro could help you on this issue. If you have additional questions on this matter, please let us know and we will be glad to be of help.

 

Please be informed that we removed your personal information from the post due to privacy concern. Kindly refrain on posting personal information on future posts on community.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

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