WG82574L, NVM EEPROM (NOT FLASH), Warning Code 10 at Devm, Windows

[jbaek2]

I'm using WG82574L with NVM EEPROM(P/N:AT25320B), which is empty.

[AlfredoS_Intel]

Hi Jbaek2,

Thank you for posting in our Intel® Ethernet Communities.

To have a better understanding of the issue, please provide the following details:

1. Was the card working fine before? If yes, do you remember any recent changes that happened that could have triggered the issue?

2. Did you try updating the driver and then this issue happened?

3. May we know the version and build of your Windows Operating system?

Best Regards,

Alfred S

Intel® Customer Support

A Contingent Worker at Intel 

[jbaek2]

​1. no, it was first using card

2. yes, i got updated from windows update and some from this community

3. i tried this at windows 7, windows 10. but it has same problem

* One more Questions,

 Do i have to program NVM eeprom or flash?

 if not, is it okay leave memory empty??

[AlfredoS_Intel]

Hi Jbaek2,

We appreciate your quick reply.

It is really strange that you are getting that error. To answer your questions, kindly provide us with system logs. Please download and run our Intel® System Support Utility Tool on this link, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, it will create a text log, please reply with the text file attached

Best Regards,

Alfred S

Intel® Customer Support

A Contingent Worker at Intel 

[jbaek2]

i attached what U R asked for​

[AlfredoS_Intel]

Hi Jbaek2,

Thank you for sharing those logs.

After careful checking of the logs, we found out that you are using an embedded Ethernet Controller.

You can try the following steps; however, if they do not work, you may need to get in touch with your motherboard manufacturer.

1. Please try to install the ethernet driver listed on your motherboard’s manufacturer website, https://www.asus.com/my/Motherboards/PRIME-Z270-A/HelpDesk_Download/ **

** Any links to third party sites are provided for convenience and illustrative purposes only. Intel is not responsible for the contents of such links, and no third party endorsement of Intel or any of its products is implied. If you decide to access any of the third-party sites, you do this entirely at your own risk.

2. If that did not fix the issue, please try to re-enable and enable the driver.

3. Please try to disable the “fast startup: setting on Windows*. You can refer to this link for more information, https://www.windowscentral.com/how-disable-windows-10-fast-startup **

If none of the items above addressed your concern, we strongly recommend that you get in touch with your motherboard manufacturer.

Best Regards,

Alfred S

Intel® Customer Support

A Contingent Worker at Intel

[AlfredoS_Intel]

Hi Jbaek2,

Please let us you need more time to perform the procedures that we have advised.

Best Regards,

Alfred S

Intel® Customer Support

A Contingent Worker at Intel 

[AlfredoS_Intel]

Hi Jbaek2,

I am just sending another follow up if you still have questions or clarifications. 

Since we have not heard back from you, we will close this inquiry now. 

If you need further assistance, please post a new question. 

Best regards,

Alfred S.

Intel Customer Support

A Contingent Worker at Intel

[AlfredoS_Intel]

Hi Jbaek2,

You mentioned that you tried this on Windows 7. Please try these drivers on Windows 7

https://downloadcenter.intel.com/download/18713?product=32209.

We will keep the post open for two business days

Best Regards,

Alfred S

Intel® Customer Support

A Contingent Worker at Intel