Windows Blue Screen caused by e1000325.sys

[LHou1]

I had a tool suffered BSoD issue recently. I used Windbg to analyze crash dump file. Windbg pointed out issue probaly caused by e1000325.sys (intel NIC driver), but I don't understand the detail message from Windbg. Could someone teach me how to read analysis result of windbg ?

Thanks.

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* *

* Bugcheck Analysis *

* *

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DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

An attempt was made to access a pageable (or completely invalid) address at an

interrupt request level (IRQL) that is too high. This is usually

caused by drivers using improper addresses.

If kernel debugger is available get stack backtrace.

Arguments:

Arg1: 00ffdff9, memory referenced

Arg2: 000000ff, IRQL

Arg3: 00000001, value 0 = read operation, 1 = write operation

Arg4: ffdff983, address which referenced memory

Debugging Details:

------------------

WRITE_ADDRESS: 00ffdff9

CURRENT_IRQL: ff

FAULTING_IP:

+2702faf00e2dfc4

ffdff983 ff80f9dfff00 inc dword ptr [eax+0FFDFF9h]

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: Idle

TRAP_FRAME: 805500f0 -- (.trap 0xffffffff805500f0)

ErrCode = 00000002

eax=00000000 ebx=80010031 ecx=ffdff980 edx=80010031 esi=badb0d00 edi=806f372a

eip=ffdff983 esp=80550164 ebp=ffdff980 iopl=0 nv up di ng nz ac po cy

cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010093

ffdff983 ff80f9dfff00 inc dword ptr [eax+0FFDFF9h] ds:0023:00ffdff9=????????

Resetting default scope

LAST_CONTROL_TRANSFER: from ffdff983 to 804e187f

STACK_TEXT:

805500f0 ffdff983 badb0d00 80010031 86329394 nt!KiTrap0E+0x233

WARNING: Frame IP not in any known module. Following frames may be wrong.

80550160 806f372a badb0d00 80010031 86329380 0xffdff983

80550174 f73a26a0 86329008 804da6ed 00000202 hal!HalProcessorIdle+0x2

8055017c 804da6ed 00000202 804da6f6 00000000 e1000325+0x6a0

80550184 804da6f6 00000000 f746ef2e 860f4930 nt!KeSynchronizeExecution+0x17

8055018c f746ef2e 860f4930 f73a2694 80010031 nt!KeSynchronizeExecution+0x20

805501ac 804dbbd4 80558e80 80558c20 ffdff000 NDIS!ndisMDpcX+0x62

805501d0 804dbb37 00000000 0000000e 00000000 nt!KiRetireDpcList+0x46

805501d4 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x10

STACK_COMMAND: kb

FOLLOWUP_IP:

e1000325+6a0

f73a26a0 c20400 ret 4

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: e1000325+6a0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: e1000325

IMAGE_NAME: e1000325.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4450f0b4

FAILURE_BUCKET_ID: 0xD1_e1000325+6a0

BUCKET_ID: 0xD1_e1000325+6a0

Followup: MachineOwner

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[SYeo3]

Hi Lance0716,

Thank you for contacting Intel.

We'll check on this. Can you please provide the model of your network card?

Sincerely,

Sandy