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X520-DA2 not Linux-compatible?

LGrop
Beginner
3,489 Views

I'm trying to get an Intel X520-DA2 to work with RHEL 5.2x64, after running make and make install on the driver, the system kernel-panics on bootup. I spoke to L1 support for about an hour and a half and they weren't able to get it going. I called back, and have been on hold for almost 2 hours so far without having spoken to a person. This is urgent as this is a system being used to ingest video for a feature film being shot starting tomorrow.

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8 Replies
SYeo3
Valued Contributor I
1,303 Views

Hi Statue,

Thank you for posting.

I understand you are using Intel X520-DA2. What type of modules are installed on the network card?

Please visit https://downloadcenter.intel.com/product/69658/Intel-Ethernet-Server-Adapter-X520-Series Intel® Download Center to find the adapter's drivers. If you select Linux as your operating system, you'll see these versions:

1. Network Adapter Driver for PCI-E 10 Gigabit Network Connections under Linux*

Release Date: 2/23/2015

Version: 3.23.2.1 (latest version)

2. Network Adapter Driver for PCI-E 10 Gigabit Network Connections under Linux*

Release Date: 2/26/2014

Version: 3.19.1 (previously released)

In case you continue to encounter the same issue, please provide us error logs/messages.

I understand that you were able to talk to our support team. Were you given a service ticket number? If yes, please send it to me via private message (PM), so I can further look into the issue.

Sincerely,

Sandy

LGrop
Beginner
1,304 Views

Hello Sandy:

No modules installed yet - I don't know yet what the end-user is using. They are hard-wired copper cables, I believe. I will know later today. Version 3.23.2.1 is the one which crashed the system. Note that I am using a mainstream Linux with an unpatched kernel. I can't provide error logs because the system won't boot with the card/driver installed. I sent a screenshot of the kernel panic to support - case/ticker number is 8001109796.

I flew to Atlanta to look at this problem, and am in Atlanta now, and would greatly appreciate help today.

Lance

LGrop
Beginner
1,304 Views
LGrop
Beginner
1,304 Views
LGrop
Beginner
1,304 Views

I'm still trying to get Level 2 on the phone - I've held on 3 different days for 2 hours each time before giving up...On hold right now (about 15 minutes so far).

Douglas_B_Intel
Employee
1,304 Views

http://sourceforge.net/p/e1000/bugs/465/ Intel Ethernet Drivers and Utilities / Bugs / # 465 oops in ixgbe_probe on 2.6.18 kernel

This sounds like the issue you are running into. It also covers the proposed solution:

The correct fix is to move pci_save_state() after the call to pci_set_drvdata(), since the remove function relies on the adapter (derived from pci_get_drvdata) check to avoid double freenig resources in case of an error in ixgbe_probe().

Try that as see if that helps.

LGrop
Beginner
1,304 Views

Hello Doug - many thanks, but it did not fix the problem. Still on hold - 56 minutes so far.

SYeo3
Valued Contributor I
1,304 Views

Hi Statue,

I've checked the ticket and saw that you've resolved the issue.

Sincerely,

Sandy

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