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X552 : The EEPROM Checksum Is Not Valid -how to fix?

MIvan10
Beginner
2,721 Views

Hi,

 

I am experiencing following problem with two X552 10 Gig NICs:

[  2.548311] ixgbe 0000:04:00.0: The EEPROM Checksum Is Not Valid

[  2.548578] ixgbe: probe of 0000:04:00.0 failed with error -5

[  2.668291] ixgbe 0000:04:00.1: The EEPROM Checksum Is Not Valid

[  2.668493] ixgbe: probe of 0000:04:00.1 failed with error -5

 

Using kernel  4.15.0-20-generic , tried also latest Fedora29, same result.

LSPCI :

04:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Connection X552 10 GbE SFP+ [8086:15ac]

04:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Connection X552 10 GbE SFP+ [8086:15ac]

 

Using ixgbe driver v.5.5.2,

How to solve the problem?

 

Thanks.

martin.

0 Kudos
7 Replies
Daniel_D_Intel1
Employee
1,186 Views
Hello MIvan10, Thank you for posting in Intel Ethernet Communities. Please let us know what device this X552 Ethernet Controller is integrated in. Are there any other issues you are encountering with this, such as the Ethernet controller not being detected? Does the same error occur with the in kernel drivers, or ixgbe 5.5.3? Best regards, Daniel D Intel Customer Support Under contract to Intel Corporation
MIvan10
Beginner
1,186 Views

Hi Daniel,

 

Thanks for your reply.

  • Just tried with ixgbe-5.5.3, same problem exists;
  • The box is Advantech FWA-3260.

The problem is because of the error:

[245127.871301] ixgbe 0000:04:00.0: The EEPROM Checksum Is Not Valid

[245127.871466] ixgbe: probe of 0000:04:00.0 failed with error -5

[245127.987456] ixgbe 0000:04:00.1: The EEPROM Checksum Is Not Valid

[245127.987579] ixgbe: probe of 0000:04:00.1 failed with error -5

 

The kernel doesn't initialize the interface, and it can not be used.

 root@fwa-3260kse0044899:~/ixgbe-5.5.3/src# ifconfig eth0

eth0: error fetching interface information: Device not found

 

Regards

Martin.

Daniel_D_Intel1
Employee
1,186 Views
Hello MIvan10, Thank you for the reply. Have you checked with Advantech if there is a firmware update? Does Advantech have any known Ethernet issues with this board? Are these the only Ethernet controllers on the board, and are the other ones working if available? Let us know if you have any other questions. Best regards, Daniel D Intel Customer Support Under contract to Intel Corporation
Daniel_D_Intel1
Employee
1,186 Views
Hello MIvan10, Please inform us if Advantech is able to help you with this issue. Let us know if you have any other questions. Best regards, Daniel D Intel Customer Support Under contract to Intel Corporation
Daniel_D_Intel1
Employee
1,186 Views
Hello MIvan10, Please let us know if you have any other questions after contacting Advantech. Best regards, Daniel D Intel Customer Support Under contract to Intel Corporation
MIvan10
Beginner
1,186 Views

Hi,

 

According to Advantech, the board is problematic and needs to be replaced.

 

Thanks.

CrisselleF_C_Intel
Moderator
1,186 Views
Hello MIvan10, Thank you for the update. If you have questions or clarifications in the future, please do no hesitate to ask. Best regards, Crisselle C Intel Customer Support Under contract to Intel Corporation
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