X710-4 NVM Tool Reports "Update not found"

[CBurd]

Hi, I have several X710-DA4 that I purchased at different times, and some of them I was able to grab the latest firmware (5.05) and upgrade them. nvmupdate64e and ethool show this on the good ones:

driver: i40e

version: 1.6.42

firmware-version: 5.05 0x8000289d 1.1568.0

bus-info: 0000:85:00.2

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [.........*]

Num Description Ver. DevId S:B Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network 5.05 1572 00:004 Up to date

Adapter X710-4

02) Intel(R) I350 Gigabit Network Connection 1.99 1521 00:129 Update not

available

03) Intel(R) Ethernet Converged Network 5.05 1572 00:133 Up to date

Adapter X710-4

On the other box, it will not let me upgrade:

driver: i40e

version: 2.0.23

firmware-version: 4.10 0x800011c5 0.0.0

bus-info: 0000:01:00.1

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [|.........]

Num Description Ver. DevId S:B Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network 4.10 1572 00:001 Update not

Adapter X710-4 available

02) Intel(R) I350 Gigabit Network Connection 1.99 1521 00:129 Update not

available

03) Intel(R) Ethernet Converged Network 4.10 1572 00:130 Update not

Adapter X710-4 available

Does anyone know what's wrong?

[CBurd]

Hi Sharon, I posted this information in the original post:

driver: i40e

version: 2.0.23

firmware-version: 4.10 0x800011c5 0.0.0

bus-info: 0000:01:00.1

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

I believe this means the ETrack is 11c5

[idata]

Hi Cburdick,

Thank you for the information about the Etrack ID. You can compare the ETrack ID in the NVMupdate.cfg file. IF it is not there, then you can go through the process of adding it by performing the steps : 1. Unpack the XL710_NVMUpdatePackage_v5_05 for whatever version you are using (Just extract the contents to a folder) 2. Open the extracted folder and go to XL710 | Linux_x64 and locate "nvmupdate.cfg" 3. Open the "nvmupdate.cfg" with a text editor 4. Search for the following full entry: (search for EEPID: 800024C6 to make it easier to find) BEGIN DEVICEDEVICENAME: XL710VENDOR: 8086DEVICE: 1572NVM IMAGE: X710DA2_5p04_CFGID7p2_OEMGEN.binSKIP OROM: TRUEEEPID: 800024C6REPLACES: 8000191B 80001920 80001DC0 80001F54 80001FA4 80002282EEPROM MAP: PF_Alloc_WOL_DIS.txtRESET TYPE: REBOOTEND DEVICE 5. On the line that says "REPLACES:" add your network adapter's ETrackID at the end of the listed ETrack IDs 6. Save the file. Please do let me know the result. Thank you for your time on this matter.regards,sharon

[CBurd]

Hi Sharon, my model is an XL710DA4. The line you posted is for a DA2. Should I still proceed?

[idata]

Hi Cburdick,

Apologize for the inconvenience. After you downloaded the NVMupdate 5.05 ( https://downloadcenter.intel.com/download/24769/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Ethernet-Converged-Network-Adapter-XL710-and-X710-Series) and extracted the file to open NVMUpdate.cfg, please look for section that contain below information :(since your NIC is X710DA4). BEGIN DEVICEDEVICENAME: XL710VENDOR: 8086DEVICE: 1572NVM IMAGE: X710DA4_4p42_CFGID7p2_OEMGEN.binSKIP OROM: TRUEEEPID: 8000191CREPLACES: 800012FF 800013FB 800014CC RESET TYPE: POWEREND DEVICEOn the line that says "REPLACES:" add your network adapter's ETrackID at the end of the listed ETrack IDsSave the file.Please feel free to update me. Thanks,sharon

[idata]

Hi Cburdick,

Please feel free to update me if you have performed the steps to upgrade the firmware. Looking forward to your reply. Thanks,sharon

[CBurd]

Hi Sharon, the box I was originally using is not available at the moment, so I tried on another one that was not updating. This one is ETrackID 0x800024ce. After modifying the config, the update failed:

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.28.19.4

Copyright (C) 2013 - 2016 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [****-.....]

Num Description Ver. DevId S:B Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network 5.04 1572 00:001 Update

Adapter X710 available

02) Intel(R) I350 Gigabit Network Connection 1.99 1521 00:129 Update not

available

03) Intel(R) Ethernet Converged Network 5.05 1572 00:130 Update not

Adapter X710-4 available

Options: Adapter Index List (comma-separated), [A]ll, e[X]it

Enter selection:1

Would you like to back up the NVM images? [Y]es/[N]o: Y

Update in progress. This operation may take several minutes.

[****......]

Tool execution completed with the following status: An error occurred when updating a firmware module

Press any key to exit.

[idata]

Hi Cburdick,

Thank you for the update. What is the exact serial number of the network adapter with ETrack ID 0x800024ce?Thanks,sharon

[CBurd]

Hi Sharon, this NIC failed today and is no longer showing any light. I'll let you know when we get our replacement.

[idata]

Hi Cburdick,

Thank you for the update. I am sorry to hear the NIC failed, please do update me once you get the replacement. Thank you.regardssharon

[idata]

Hi Cburdick,

Please do let me know if you have obtain a replacement and tested the NIC. Looking forward to your reply. Thank you. Regards,Sharon