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X710-DA2 prevent computer to boot

etnivor
Beginner
1,312 Views

Trying to get X710-da2 to work on an gigabyte MW34SP0 motherboard

 

Trying to get an Intel X710-DA2 nic to work. However if it’s inserted the computer will just hang directly after choosing boot disk. It will not even get to grub.
Installed latest NVM firmware on the card and have verified that the card works in another computer.

 

Have an X520-DA2 nic which get to grub, had to disable Network Stack(pxe/http boot) in BIOS for Linux kernel not to hang during boot. But card works after this change.

 

Have run out of ideas what more to test for the X710 card. Did update the motherboard BIOS to latest version, but did not help.

 

Not sure if it's a bios issue or a combination of BIOS/X710.

I am really stuck here, but is there any firmware settings to change on the X710 card?

 

*Using UEFI bios

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Caguicla_Intel
Moderator
1,224 Views

Hello etnivor,


Good day!


This is just a follow up to check if you read our update. If yes, please confirm and let us know if you have additional questions or clarifications. 


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel Customer Support


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Caguicla_Intel
Moderator
1,259 Views

Hello etnivor,


Thank you for posting in Intel Ethernet Communities. 


Since the issue is only specific to gigabyte MW34SP0 motherboard, have you tried contacting their support to confirm if the card is fully validated/compatible on their motherboard? When it comes to BIOS issue or BIOS combination/configuration on certain component, the manufacturer of the board would be the best source of support.

Gigabyte Support

https://www.gigabyte.com/us/Support


Feel free to let us know if you have questions or clarifications. 


We look forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


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Caguicla_Intel
Moderator
1,225 Views

Hello etnivor,


Good day!


This is just a follow up to check if you read our update. If yes, please confirm and let us know if you have additional questions or clarifications. 


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel Customer Support


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Caguicla_Intel
Moderator
1,196 Views

Hello etnivor,


I hope this message finds you well!


We noticed that you have accepted our reply as a solution. With this, please be informed that we will now close this request. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.


Thank you for taking the time in reading this message and stay safe!


Best regards,

Crisselle C.

Intel Customer Support


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