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4350 Discussions

X710 Update not available



The i40e driver reports:

i40e 0000:04:00.0: The driver for the device detected an older version of the NVM image than expected. Please update the NVM image.

When I try to update the NVM using NVM Update Utility for Intel (I tried with version 4.42, 4.5 and the latest 5.04), the tool reports 'Update not available'

$lspci -vvv

04:00.0 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

Subsystem: Intel Corporation Ethernet 10G 4P X710 Adapter

Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+

Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR-

Latency: 0

Interrupt: pin A routed to IRQ 32

Region 0: Memory at 9d000000 (64-bit, prefetchable) [size=16M]

Region 3: Memory at 9e018000 (64-bit, prefetchable) [size=32K]

Expansion ROM at 9e100000 [disabled] [size=512K]

Capabilities: [40] Power Management version 3

Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0+,D1-,D2-,D3hot+,D3cold+)

Status: D0 NoSoftRst+ PME-Enable- DSel=8 DScale=1 PME-

Capabilities: [50] MSI: Enable- Count=1/1 Maskable+ 64bit+

Address: 0000000000000000 Data: 0000

Masking: 00000000 Pending: 00000000

Capabilities: [70] MSI-X: Enable+ Count=129 Masked-

Vector table: BAR=3 offset=00000000

PBA: BAR=3 offset=00001000

Capabilities: [a0] Express (v2) Endpoint, MSI 00

DevCap: MaxPayload 2048 bytes, PhantFunc 0, Latency L0s <512ns, L1 <64us

ExtTag+ AttnBtn- AttnInd- PwrInd- RBE+ FLReset+

DevCtl: Report errors: Correctable- Non-Fatal+ Fatal+ Unsupported+

RlxdOrd+ ExtTag+ PhantFunc- AuxPwr- NoSnoop- FLReset-

MaxPayload 256 bytes, MaxReadReq 512 bytes

DevSta: CorrErr+ UncorrErr- FatalErr- UnsuppReq+ AuxPwr- TransPend-

LnkCap: Port # 0, Speed 8GT/s, Width x8, ASPM L1, Exit Latency L0s <2us, L1 <16us

ClockPM- Surprise- LLActRep- BwNot-

LnkCtl: ASPM Disabled; RCB 64 bytes Disabled- CommClk+

ExtSynch- ClockPM- AutWidDis- BWInt- AutBWInt-

LnkSta: Speed 8GT/s, Width x8, TrErr- Train- SlotClk+ DLActive- BWMgmt- ABWMgmt-

DevCap2: Completion Timeout: Range ABCD, TimeoutDis+, LTR-, OBFF Not Supported

DevCtl2: Completion Timeout: 65ms to 210ms, TimeoutDis-, LTR-, OBFF Disabled

LnkCtl2: Target Link Speed: 2.5GT/s, EnterCompliance- SpeedDis-

Transmit Margin: Normal Operating Range, EnterModifiedCompliance- ComplianceSOS-

Compliance De-emphasis: -6dB

LnkSta2: Current De-emphasis Level: -6dB, EqualizationComplete+, EqualizationPhase1+

EqualizationPhase2+, EqualizationPhase3+, LinkEqualizationRequest-

Capabilities: [e0] Vital Product Data

Product Name: X710 10GbE Controller

Read-only fields:

[V0] Vendor specific: FFV16.5.0

[PN] Part number: DDJKY

[MN] Manufacture ID: 31 30 32 38

[V1] Vendor specific: DSV1028VPDR.VER2.0

[V3] Vendor specific: DTINIC

[V4] Vendor specific: DCM10010391C521010391C532010391C543010391C514020391C525020391C536020391C547020391C518030391C529030391C53A030391C54B030391C51C040391C52D040391C53E040391C54F040391C5

[V5] Vendor specific: NPY4

[V6] Vendor specific: PMTA

[V7] Vendor specific: NMVIntel Corp

[V8] Vendor specific: L1D0

[RV] Reserved: checksum good, 1 byte(s) reserved

Read/write fields:

[Y1] System specific: CCF1


Capabilities: [100 v2] Advanced Error Reporting

UESta: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- RxOF- MalfTLP- ECRC- UnsupReq- ACSViol-

UEMsk: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt+ UnxCmplt+ RxOF- MalfTLP- ECRC- UnsupReq- ACSViol-

UESvrt: DLP+ SDES+ TLP+ FCP+ CmpltTO+ CmpltAbrt- UnxCmplt- RxOF+ MalfTLP+ ECRC+ UnsupReq- ACSViol-

CESta: RxErr- BadTLP- BadDLLP- Rollover- Timeout- NonFatalErr+

CEMsk: RxErr+ BadTLP+ BadDLLP+ Rollover+ Timeout+ NonFatalErr+

AERCap: First Error Pointer: 00, GenCap+ CGenEn+ ChkCap+ ChkEn+

Capabilities: [140 v1] Device Serial Number 80-17-03-ff-ff-fe-fd-3c

Capabilities: [150 v1] Alternative Routing-ID Interpretation (ARI)

ARICap: MFVC- ACS-, Next Function: 1

ARICtl: MFVC- ACS-, Function Group: 0

Capabilities: [1a0 v1] Transaction Processing Hints

Device specific mode supported

No steering table available

Capabilities: [1b0 v1] Access Control Services

ACSCap: SrcValid- TransBlk- ReqRedir- CmpltRedir- UpstreamFwd- EgressCtrl- DirectTrans-

ACSCtl: SrcValid- TransBlk- ReqRedir- CmpltRedir- UpstreamFwd- EgressCtrl- DirectTrans-

Capabilities: [1d0 v1] # 19

Kernel driver in use: i40e

0 Kudos
5 Replies

Hi adrianf0,



Thank you for contacting Intel.



We would like to request for your adapter details, please answer below:



1. Serial number:


You can find the serial number on a barcode sticker.



2. results of ethtool -i



We look forward to your reply.






Hi Sandy,

1. Serial number ( I 2 stickers):

DP/N 0DDJKY MY-0DDJKY-12402-552-00LK-A00

3CFDFE027440 032 1815AD H53934-006

2. ethtool -i

driver: i40e

version: 1.5.16

firmware-version: 4.41 0x80001869 0.0.0

bus-info: 0000:05:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes




Hi Adrian,



Thank you for your information.



Your adapter is an OEM (original equipment manufacturer) unit. Base on the part number, it is used on Dell* systems. Please try to update the card using the firmware bundle from Dell*:


*This link will take you off of the Intel website. Intel does not control the content of the destination website.



Hope this is helpful.






It worked. Thank you.


Hi Adrian,



Glad to know that it worked. Thank you for the updates. Have a nice day!