Re: X722 Recovery Mode - RECOVERY not available

MindSpeed · ‎05-20-2020

Dear Support,

I faced X722's Recovery Mode on the SuperMicro X11SDW-14CNT-TP13F server.

Supposedly It happened after thunder and electricity loss of the lab.

dmesg:

[  937.468895] i40e 0000:b8:00.0: Firmware recovery mode detected. Limiting functionality.
[  937.468899] i40e 0000:b8:00.0: Refer to the Intel(R) Ethernet Adapters and Devices User Guide for details on firmware recovery mode.
[  937.471232] i40e 0000:b8:00.0: fw 4.0.53209 api 1.8 nvm 4.10 0x80001b7d 1.2154.0
[  937.474557] i40e 0000:b8:00.0: FD EVICT PCTYPES are not right, disable FD HW EVICT

trying Intel's tools I see the following

# ./nvmcheck64e /DEVICES
Intel(R) NVM Integrity Verification Tool
Nvmcheck version 1.34.22.05
QV SDK version 2.34.22.5
Copyright(C) 2012 - 2019 Intel Corporation.
 
NIC B/D/F     Ven-Dev   MAC          ENA Branding string
=== ========= ========= ============ === ======================================
 1) 005/00/00 8086-1533 3CECEF10AB8E YES Intel(R) I210 Gigabit Network Connecti
 2) 006/00/00 8086-1521 3CECEF10AB8F N/A Intel(R) I350 Gigabit Network Connecti
 3) 006/00/01 8086-1521 3CECEF10AB90 N/A Intel(R) I350 Gigabit Network Connecti
 4) 006/00/02 8086-1521 3CECEF10AB91 N/A Intel(R) I350 Gigabit Network Connecti
 5) 006/00/03 8086-1521 3CECEF10AB92 N/A Intel(R) I350 Gigabit Network Connecti
 6) 007/00/00 8086-1521 3CECEF10AB93 N/A Intel(R) I350 Gigabit Network Connecti
 7) 007/00/01 8086-1521 3CECEF10AB94 N/A Intel(R) I350 Gigabit Network Connecti
 8) 007/00/02 8086-1521 3CECEF10AB95 N/A Intel(R) I350 Gigabit Network Connecti
 9) 007/00/03 8086-1521 3CECEF10AB96 N/A Intel(R) I350 Gigabit Network Connecti
10) 101/00/00 8086-1583 AC1F6B8BB09E YES Intel(R) Ethernet Controller XL710 for
11) 101/00/01 8086-1583 AC1F6B8BB09F YES Intel(R) Ethernet Controller XL710 for
12) 184/00/00 8086-37D2 ------------ REC Intel(R) Ethernet Connection X722 for
13) 184/00/01 8086-374C ------------ N/A ------------
14) 184/00/02 8086-374C ------------ N/A ------------
15) 184/00/03 8086-374C ------------ N/A ------------

# ./nvmupdate64e
 
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.34.22.6
Copyright (C) 2013 - 2019 Intel Corporation.
 
 
WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [|.........]
 
 
Num Description                          Ver.(hex)  DevId S:B    Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) I210 Gigabit Network       3.37(3.25)   1533 00:005 Update not
    Connection                                                   available
02) Intel(R) I350 Gigabit Network       1.99(1.63)   1521 00:006 Update not
    Connection                                                   available
03) Intel(R) I350 Gigabit Network       1.99(1.63)   1521 00:007 Update not
    Connection                                                   available
04) Intel(R) Ethernet Controller XL710  6.01(6.01)   1583 00:101 Update not
    for 40GbE QSFP+                                              available
05) Intel(R) Ethernet Connection X722     n/a(n/a)   37D2 00:184 RECOVERY not
    for 10GBASE-T                                                available
 
 
Tool execution completed with the following status: All operations completed successfully.

Could you please suggest how to repair the NIC ?

AlfredoS_Intel · ‎05-21-2020

Hi MindSpeed,

Thank you for posting in our Intel® Ethernet Communities Page.

To give you the best answer for your question, please provide the following information:

1. Is the X722 built-in to the Super Micro Server board or is it a separate card?

Thank you for reading this message. Looking forward to your reply. Should we not get your reply, we will follow up after 3 business days.

Best Regards,

Alfred S

Intel® Customer Support

MindSpeed · ‎05-21-2020

Hi Alfred S !

Thank you for the quick replying to my question and my answer for your first question is:

1) My X722 NIC with the problem of Recovery is onboard card (builtin) of the SuperMicro X11SDW-14CNT-TP13F server.

Please let me know if you have any other question.

Looking forward for the greatest solution,

Regards,

MindSpeed.

AlfredoS_Intel · ‎05-22-2020

Hi MindSpeed,

Thank you for the quick response.

Built-in cards have custom NVMs supplied by the motherboard manufacturer.

Based on page 7 on the document for recovery issues, https://www.intel.com/content/dam/www/public/us/en/documents/application-notes/recoverymode-appnote-rev1-0.pdf, Original equipment manufacturer (OEM) with customer NVMs must provide the custom NVM in the NVM update package.

Due to this reason, as much as we would like to assist you recover that adapter, you need to get in touch with your motherboard manufacturer to have your issue resolved.

Please also set your expectations that recovery mode has restrictions, and you can find it on page 5 of the document referenced above.

We will check back with you after 3 business days if we do not hear from you.

Best Regards,

Alfred S

Intel® Customer Support

MindSpeed · ‎05-22-2020

Hi Alfred S

Thank you,

Despite it is not helped to solve the problem I'm appreciated for the confirmation and directing.

Will try to use SuperMicro tools or contact to their support.

This is all from my side, please consider to mark this issue as closed.

Regards,

MindSpeed.

AlfredoS_Intel · ‎05-25-2020

Hi MindSpeed,

Thank you for your understanding.

We will be marking this thread closed.

We appreciate you reaching out to us.

Best Regards,

Alfred S

Intel® Customer Support