XL710 NVM Update in Field

[SebastianSchreiber]

We are using Intel XL710 OCP Cards in our Systems. Now we encountered the problem, that some SFP+ Cables Eeprom could get overwriten by XL710, which makes the cable unusable. In the Spec Update document we see, this bug is obviously fixed with a newer NVM firmware. Since we produce a headless product, the end user has no access to the linux console and can not manualy run the nvm update tool. We could implement this in our next Firmware release, but according to the license file, this option is prohibited by intel. Is there another way to update the NVM in closed systems without having the user to download the nvmupdate tool. Or is it possible to get a permission to include the nvmupdate tool in our Firmware release?

Also interesting for us: is it possible to run the OCP card in KR mode?

[Amina_Sadiya]

Hello Team,

Greetings from Intel!

Thank you for posting your query in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and want to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved or if you require further assistance? Your prompt response will greatly assist us in diagnosing and resolving the issue as quickly as possible.

We truly appreciate your patience and understanding, and we look forward to hearing from you soon.

Regards,

Amina

Intel Customer Support Technician

[Amina_Sadiya]

Hello Team,

Greetings for the day! 

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

If we don't hear back from you, we'll assume the issue has been resolved and will proceed to close the case. 

Regards,

Amina

Intel Customer Support Technician

[Amina_Sadiya]

Hello Team, 

Thank you for contacting Intel. 

This is the third follow-up regarding the reported issue. As we have not heard back from you, we'll assume the issue has been resolved and will proceed to close the case. 

Regards,  

Amina  

Intel Customer Support Technician