XL710-Q2 not working on Ubunto 22.04

[BigJohn-ml]

I installed XL710-Q2 on HPE GEN10 Plus server , on the server bios i can see the adapter with 2 ports.

i installed ubuntu 22.04 last version on the server and the latest drivers for the XL710 adapter.

i installed version i40e-2.27.8 but i cant see the adapter on the net cards list.

try to move the adapter on all pci slots dose not help.

any idea ? 

[Meghak]

Hi BigJohn-ml,

Greetings for the day!

In order to assist you further with the issue, we request to please help us with the below details.

Please help us with the screenshot of net cards list where the adapter is not visible.

We request to also help us with the front and back end images of the network adapter.

We await your response to assist you further.

Best Regards,

Megha K

Intel Customer Support Technician

[Meghak]

Hi BigJohn-ml,

Greetings for the day!

This is the first follow-up regarding the issue you reported to us.

We request to please help us with the details requested on the previous post to assist you further.

Thank you for using Intel products and services.

Best Regards,

Megha K

Intel Customer Support Technician

[Meghak]

Hi BigJohn-ml,

Thank you for contacting Intel.

This is the second follow-up regarding the reported issue.

We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Thank you for using Intel products and services.

Best Regards,

Megha K

Intel Customer Support Technician

[Meghak]

Hi BigJohn-ml,

Thank you for contacting Intel.

As we have not received a response, please be informed that we will now close this request.

Please post a new question if you may have any inquiry in the future as this thread will no longer be monitored.

Thank you for using Intel products and services.

Best Regards,

Megha K

Intel Customer Support Technician