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XL710 QSFP+ Configuration gives Invalid image on the adapter

Hello,

 

I have an Intel XL710 with an Intel QSFP+ optic installed in it. I am running Linux with i40 driver version 2.8.43. I upgraded the NVM on the card to 7.00. I am not getting the card to link up, which I suspect is due to it being set into 4x10GE mode instead of 1x40GE. When I run the QSFP+ configuration utility I get the "Invalid image on the adapter error". To the best of my knowledge what I purchased was a non-OEM Intel XL710. Please see outputs from the different tools below:

 

# ./qcu64e Intel(R) QSFP+ Configuration Utility   QCU version: v2.33.15.01 Copyright(C) 2014 - 2019 by Intel Corporation. Software released under Intel Proprietary License.   NIC Seg:Bus Ven-Dev Mode Adapter Name === ======= ========= ======== ================================================= 1) 000:005 8086-1583 N/A Intel(R) Ethernet Converged Network Adapter XL710   Error: Invalid image on the adapter.

 

# ./nvmupdate64e   Intel(R) Ethernet NVM Update Tool NVMUpdate version 1.33.15.1 Copyright (C) 2013 - 2019 Intel Corporation.     WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update. Inventory in progress. Please wait [..+*******]     Num Description Ver.(hex) DevId S:B Status === ================================== ============ ===== ====== ============== 01) Intel(R) Ethernet Converged 7.00(7.00) 1583 00:005 Up to date Network Adapter XL710-Q2     Tool execution completed with the following status: All operations completed successfully. Press any key to exit.[ 1712.964630] i40e: Intel(R) 40-10 Gigabit Ethernet Connection Network Driver - version 2.8.43 [ 1712.964631] i40e: Copyright(c) 2013 - 2019 Intel Corporation. [ 1712.977732] i40e 0000:05:00.0: fw 7.0.50775 api 1.8 nvm 7.00 0x80004ca8 0.0.0 [ 1713.203899] i40e 0000:05:00.0: MAC address: 00:00:00:00:01:00 [ 1713.209698] i40e 0000:05:00.0 enp5s0f0: renamed from eth0 [ 1713.212631] i40e 0000:05:00.0: PCI-Express: Speed 8.0GT/s Width x8 [ 1713.212995] i40e 0000:05:00.0: Features: PF-id[0] VFs: 64 VSIs: 66 QP: 32 RSS FD_ATR FD_SB NTUPLE CloudF DCB VxLAN Geneve NVGRE PTP VEPA [ 1713.225411] i40e 0000:05:00.1: fw 7.0.50775 api 1.8 nvm 7.00 0x80004ca8 0.0.0 [ 1713.453374] i40e 0000:05:00.1: MAC address: 00:00:00:00:01:01 [ 1713.460280] i40e 0000:05:00.1 enp5s0f1: renamed from eth0 [ 1713.502406] i40e 0000:05:00.1: PCI-Express: Speed 8.0GT/s Width x8 [ 1713.524492] i40e 0000:05:00.1: Features: PF-id[1] VFs: 64 VSIs: 66 QP: 32 RSS FD_ATR FD_SB NTUPLE CloudF DCB VxLAN Geneve NVGRE PTP VEPA

 

ethtool-5.1# ./ethtool enp5s0f1 Settings for enp5s0f1: Supported ports: [ ] Supported link modes: 40000baseSR4/Full Supported pause frame use: Symmetric Supports auto-negotiation: No Supported FEC modes: Not reported Advertised link modes: 40000baseSR4/Full Advertised pause frame use: No Advertised auto-negotiation: No Advertised FEC modes: Not reported Speed: Unknown! Duplex: Unknown! (255) Port: Other PHYAD: 0 Transceiver: internal Auto-negotiation: off Supports Wake-on: g Wake-on: g Current message level: 0x0000000f (15) drv probe link timer Link detected: no

What could I have missed?

9 Replies
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Hello PSala6,

 

Thank you for posting in Intel Ethernet Communities. 

 

Just to double check if this is an OEM or Intel Retail version of adapter, can you share the markings which can be seen on the white sticker of the adapter. If this is an OEM version, they have customized the firmware and other features of the adapter to provide improved operation on the computer. The NVM Update Package from Intel is only intended for Intel Retail adapters. 

You may refer to this link on where to find the PBA number

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products...

 

Pleas also confirm if you've downloaded the NVM Package thru this link:

https://downloadcenter.intel.com/download/25791/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Eth...

 

Looking forward to your response. 

 

Best regards,

Crisselle C

Intel Customer Support

Under Contract to Intel Corporation

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Beginner
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Confirmed that is the address of the NVM I used.

 

I have attached a photo of the NIC.

 

s-l1600.jpg

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Hello PSala6,

 

Thank you for the reply.

 

We have checked the photo that you provided and confirmed that this is an OEM version of Intel Ethernet Adapter. It is recommended to contact your place of purchase/manufacturer for the NVM package for your adapter as our NVM package are intended for Intel Retail adapters only. OEM NIC vendor customized firmware to adapt to the changes made on their NIC, thus they are in best position to provide the firmware so that you don’t lose features or customizations. 

 

Please visit this link for the List of Supported Retail Intel® Ethernet Adapters. Mentioned on the website that if the PBA number of your adapter isn't listed, it's an Original Equipment Manufacturer (OEM) or LAN on motherboard (LOM) adapter. We don't support OEM nor LOMs.

https://www.intel.com/content/www/us/en/support/articles/000005612/network-and-i-o/ethernet-products...

 

Please let us know once you've contacted your place of purchase/manufacturer. 

 

Looking forward to your response.

 

Best regards,

Crisselle C

Intel Customer Support

Under Contract to Intel Corporation

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Hello PSala6,

 

We'd like to check if you were able to contact your place of purchase/manufacturer to request a support on this matter. 

 

If you have additional questions, please do not hesitate to ask.

 

Looking forward to your response.

 

Best regards,

Crisselle C

Intel Customer Support

Under Contract to Intel Corporation

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Hello PSala6,

 

Please let us know if you have contacted your manufacturer for further assistance on this matter.

 

If you have any other concern or additional questions, please do not hesitate to ask.

 

Looking forward to your response.

 

Best regards,

Crisselle C

Intel Customer Support

Under Contract to Intel Corporation

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Hello PSala6,

 

We just want to check if you already contacted the manufacturer regarding this issue.

 

If you have any other concern or additional questions, please do not hesitate to ask.

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

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Hello PSala6,

 

Good day!

 

You might also want to try the latest version of QCU and check if it could be of help.

https://downloadcenter.intel.com/download/25851/Intel-QSFP-Configuration-Utility-Linux-

 

If it still does not work on QCU, try out the EPCT.

https://downloadcenter.intel.com/download/28933/Intel-Ethernet-Port-Configuration-Tool-Linux-

 

Let us know if the above information helped to fix the problem.

 

Looking forward to your response.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

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Hello PSala6,

 

We'd like to check if you were able to try our recommendation from the above post. Please let us know if you have additional questions and clarifications on this matter.

 

We look forward to your reply.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

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Highlighted
80 Views

Hello PSala6,

 

Please let us know if the above information was of help to you. If you have additional questions and clarifications, feel free to contact us.

 

Awaiting for your reply.

 

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

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