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idata
Community Manager
1,088 Views

XL710 do not work after NVM update

Have the following hardware configuration:

Server 2xIntel Xeon E5-2680 v3 @ 2.50GHz

Six XL-710 adapters (Intel Corporation Ethernet Controller X710 for 10GbE SFP+)

CentOS 7 Linux, kernel 3.10.0-123.el7.x86_64

Driver version i40e-1.2.38.

Firmware of all six adapters has been updated to the latest version available from (https://downloadcenter.intel.com/download/24769 https://downloadcenter.intel.com/download/24769)

Tool used for firmware update

After successful flashing (as reported by NVM update tool) one of the adapters stopped working.

EEPROM Image Version: 4.42 MAP2.66 (after update)

The failed card is visible under lspci, but i40e driver reports errors during device initialization:

[ 2682.320170] i40e 0000:03:00.0: Initial pf_reset failed: -15

[ 2682.320173] i40e 0000:03:00.0: HW reset failed or FW unresponsive, module loaded in debug mode

[ 2684.523590] i40e 0000:03:00.1: Initial pf_reset failed: -15

[ 2684.523593] i40e 0000:03:00.1: HW reset failed or FW unresponsive, module loaded in debug mode

[ 2686.727010] i40e 0000:03:00.2: Initial pf_reset failed: -15

[ 2686.727013] i40e 0000:03:00.2: HW reset failed or FW unresponsive, module loaded in debug mode

[ 2688.930435] i40e 0000:03:00.3: Initial pf_reset failed: -15

[ 2688.930437] i40e 0000:03:00.3: HW reset failed or FW unresponsive, module loaded in debug mode

Update utility refuses to re-update firmware for that device, reporting 'access error'.

 

Updating NVM using `eeupdate64e` tool also failed.

For failed XL-710:

$> ./eeupdate64e /NIC=5 /EEPROMVER

...

Unable to initialize adapter 5 code c86a0a00

Admin Queue initialization failed

For normal XL-710:

$> ./eeupdate64e /NIC=5 /EEPROMVER

...

1: EEPROM Image Version: 4.42 MAP2.66

 

Thank you in advance.

0 Kudos
2 Replies
st4
New Contributor III
133 Views

Hi AlexeyDyadin,

Thank you for the post. Let me check on this.

rgds,

wb

st4
New Contributor III
133 Views

Hi AlexeyDyadin,

Good day. Further checking on this, it is recommended to replace the network adapter, you may contact Intel Customer Support to arrange RMA based on your location. Please refer to website below for the contacts:

Network Connectivity — Warranty Replacement Form for Intel® Network Adapters

Thanks,

wb

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