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XXV710 and SFP28 module link is not detected

mdasari
Beginner
504 Views

Hi, 

I am using XXV710-AM2 card with SFP28 modules. I am not able to establish a link. I tried to debug using ethtool and dmesg commands. I see the following output. Any help? 

1. The following is the dmesg output when I do rmmod and modprobe the i40e module.

[ 1871.889333] i40e: Intel(R) Ethernet Connection XL710 Network Driver - version 2.8.20-k
[ 1871.889334] i40e: Copyright (c) 2013 - 2019 Intel Corporation.
[ 1871.902488] i40e 0000:01:00.0: fw 8.13.63341 api 1.12 nvm 8.15 0x80009586 255.65535.255 [8086:158b] [8086:0000]
[ 1871.902492] i40e 0000:01:00.0: The driver for the device detected a newer version of the NVM image v1.12 than expected v1.9. Please install the most recent version of the network driver.
[ 1872.026793] i40e 0000:01:00.0: MAC address: 64:9d:99:b1:91:e4
[ 1872.026972] i40e 0000:01:00.0: FW LLDP is enabled
[ 1872.041436] i40e 0000:01:00.0 enp1s0f0: renamed from eth0
[ 1872.052347] i40e 0000:01:00.0: PCI-Express: Speed 8.0GT/s Width x2
[ 1872.052349] i40e 0000:01:00.0: PCI-Express bandwidth available for this device may be insufficient for optimal performance.
[ 1872.052350] i40e 0000:01:00.0: Please move the device to a different PCI-e link with more lanes and/or higher transfer rate.
[ 1872.061457] i40e 0000:01:00.0: Features: PF-id[0] VFs: 64 VSIs: 66 QP: 4 RSS FD_ATR FD_SB NTUPLE DCB VxLAN Geneve PTP VEPA
[ 1872.074220] i40e 0000:01:00.1: fw 8.13.63341 api 1.12 nvm 8.15 0x80009586 255.65535.255 [8086:158b] [8086:0000]
[ 1872.074224] i40e 0000:01:00.1: The driver for the device detected a newer version of the NVM image v1.12 than expected v1.9. Please install the most recent version of the network driver.
[ 1872.209512] i40e 0000:01:00.1: MAC address: 64:9d:99:b1:91:e5
[ 1872.209718] i40e 0000:01:00.1: FW LLDP is enabled
[ 1872.218888] i40e 0000:01:00.1 enp1s0f1: renamed from eth0
[ 1872.237242] i40e 0000:01:00.1: PCI-Express: Speed 8.0GT/s Width x2
[ 1872.237245] i40e 0000:01:00.1: PCI-Express bandwidth available for this device may be insufficient for optimal performance.
[ 1872.237246] i40e 0000:01:00.1: Please move the device to a different PCI-e link with more lanes and/or higher transfer rate.
[ 1872.248052] i40e 0000:01:00.1: Features: PF-id[1] VFs: 64 VSIs: 66 QP: 4 RSS FD_ATR FD_SB NTUPLE DCB VxLAN Geneve PTP VEPA

 

2. The following is the ethtool output.

Settings for enp1s0f1:
Supported ports: [ ]
Supported link modes:   25000baseSR/Full
                       10000baseSR/Full
                       10000baseLR/Full
Supported pause frame use: Symmetric
Supports auto-negotiation: Yes
Supported FEC modes: None BaseR RS
Advertised link modes:  25000baseSR/Full
                       10000baseSR/Full
                       10000baseLR/Full
Advertised pause frame use: No
Advertised auto-negotiation: Yes
Advertised FEC modes: None BaseR RS
Speed: Unknown!
Duplex: Unknown! (255)
Port: Other
PHYAD: 0
Transceiver: internal
Auto-negotiation: off
Supports Wake-on: g
Wake-on: g
Current message level: 0x00000007 (7)
      drv probe link
Link detected: no

 

I am using the following versions of XXV710 and SFP28 modules. 

1. https://www.fs.com/products/75603.html

2. https://www.fs.com/products/88015.html

0 Kudos
5 Replies
AlfredoS_Intel
Moderator
493 Views

Hi Mdasari,

Thank you for posting in our Intel® Ethernet Communities Page.

We are sorry to hear about the issue that you are experiencing with your network adapter.

We need to get more context on your issue to determine what would be our best recommendations to address your inquiry. Please answer the following questions:

1. Was this combination of the LAN adapter and SFP28 module working before?

2. Our retail ethernet version of XXV710 cards such as the XXV710-DA2 are only compatible with Intel SFP modules https://www.intel.com/content/www/us/en/support/articles/000023708/network-and-i-o/ethernet-products.... Since your card is customized by fs, you may need to get in touch with them to see if they have the same guidelines or requirements on their cards or if they have a firmware update that could allow third party SFPs to become inoperable with the card.


We would like to hear your thoughts regarding this. We look forward to hearing from you. If we do not get your reply, we will follow up after 3 business days.



Best Regards,

Alfred S

Intel® Customer Support


mdasari
Beginner
479 Views

Hi,

I am trying it for the first time. It didn't work before.

I have been talking to the FS. They gave some suggestions on switching off the auto-negotiation to make it work, but it seems not working. 

ethtool -s enp1s0f0 speed 25000 duplex full autoneg off
Cannot set new settings: Invalid argument
  not setting speed
  not setting duplex
  not setting autoneg
AlfredoS_Intel
Moderator
473 Views

Hi Mdasari,

Thank you for providing that information.

Is your communication with FS still active? Please continue to communicate with them regarding this matter.

As much as we would like to help you, since this is a third party built card, it is the manufacturer who has all the tools to assist you with your concern.  

We will check back with you again after 3 business days.



Best Regards,

Alfred S

Intel® Customer Support


AlfredoS_Intel
Moderator
450 Views

Hi Mdasari,

We are just following up.

It looks like you need more time to get an answer from the manufacturer and seller of your card.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.



Best Regards,

Alfred S

Intel® Customer Support


AlfredoS_Intel
Moderator
436 Views

Hi Mdasari, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. We hope for your consideration and understanding on this one.


If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for contacting Intel® and have a great week!




Best Regards,

Alfred S

Intel® Customer Support


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