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idata
Community Manager
2,133 Views

can't upgrade f/w of XL710 - nvmupdate64e returns Access error

Hi all,

I tried tp upgrade the fw of xl710..

systems is Debian 8.6

root@D2E:~/XL710/Linux_x64# uname -r

3.16.0-4-amd64

DPDK 16.04

Any idea ?

Thanks

Lior

root@D2E:~/XL710/Linux_x64# ./nvmupdate64e

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.26.17.11

Copyright (C) 2013 - 2016 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [**........]

Num Description Device-Id B:D Adapter Status

=== ====================================== ========= ===== ====================

01) Intel(R) I350 Gigabit Network Connecti 8086-1521 04:00 Update not available

02) Intel(R) Ethernet I/O Module XL710-Q2 8086-1583 02:00 Access error

03) Intel(R) Ethernet Converged Network Ad 8086-1572 06:00 Access error

Tool execution completed with the following status: Device not found

Press any key to exit.

0 Kudos
6 Replies
idata
Community Manager
352 Views

Hi Lior,

 

 

Can you provide the serial number of your XL710?

 

Please locate the serial # on the network adapter itself (NOT on the box), the serial # has the format of 15 alphanumeric (space) 6 alphanumeric (space) 6 alphanumeric -3 digits.

 

 

thanks,

 

wb

 

idata
Community Manager
352 Views

Hi Lior,

 

 

can you provide the serial number of the NIC?

 

 

thanks,

 

wb

 

idata
Community Manager
352 Views

3cfdfe9e7ca0 008 0516ad j11363-001

idata
Community Manager
352 Views

Hi Lior,

 

 

Thank you for the information.

 

 

rgds

 

wb

 

idata
Community Manager
352 Views

Hi Lior,

 

 

Good day. Please help execute the following commmands and provide the log details:

 

1) ethtool -i eth(x)

 

2) ./nvmupdate64e -l nvmupdatelog.txt

 

 

 

Thanks,

 

wb

 

 

 

idata
Community Manager
352 Views

Hi Lior,

 

 

Good day. Please feel free to provide the information requested on my previous post.

 

 

rgds

 

wb

 

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