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can't upgrade f/w of XL710 - nvmupdate64e returns Access error

idata
Employee
3,420 Views

Hi all,

I tried tp upgrade the fw of xl710..

systems is Debian 8.6

root@D2E:~/XL710/Linux_x64# uname -r

3.16.0-4-amd64

DPDK 16.04

Any idea ?

Thanks

Lior

root@D2E:~/XL710/Linux_x64# ./nvmupdate64e

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.26.17.11

Copyright (C) 2013 - 2016 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [**........]

Num Description Device-Id B:D Adapter Status

=== ====================================== ========= ===== ====================

01) Intel(R) I350 Gigabit Network Connecti 8086-1521 04:00 Update not available

02) Intel(R) Ethernet I/O Module XL710-Q2 8086-1583 02:00 Access error

03) Intel(R) Ethernet Converged Network Ad 8086-1572 06:00 Access error

Tool execution completed with the following status: Device not found

Press any key to exit.

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6 Replies
idata
Employee
1,639 Views

Hi Lior,

 

 

Can you provide the serial number of your XL710?

 

Please locate the serial # on the network adapter itself (NOT on the box), the serial # has the format of 15 alphanumeric (space) 6 alphanumeric (space) 6 alphanumeric -3 digits.

 

 

thanks,

 

wb

 

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idata
Employee
1,639 Views

Hi Lior,

 

 

can you provide the serial number of the NIC?

 

 

thanks,

 

wb

 

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idata
Employee
1,639 Views

3cfdfe9e7ca0 008 0516ad j11363-001

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idata
Employee
1,639 Views

Hi Lior,

 

 

Thank you for the information.

 

 

rgds

 

wb

 

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idata
Employee
1,639 Views

Hi Lior,

 

 

Good day. Please help execute the following commmands and provide the log details:

 

1) ethtool -i eth(x)

 

2) ./nvmupdate64e -l nvmupdatelog.txt

 

 

 

Thanks,

 

wb

 

 

 

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idata
Employee
1,639 Views

Hi Lior,

 

 

Good day. Please feel free to provide the information requested on my previous post.

 

 

rgds

 

wb

 

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