driver support assistant

[Konstantin3]

Hello, could you help me with my problem, I decided to update the drivers, downloaded the utility, but the scanning of my system is endless

[Mike_Intel]

Hello Konstantin3,

Thank you for posting in Intel Ethernet Communities. 

I am sorry to hear that. For us to further check the issue, please provide the following details.

1. What is the model of your Intel network card?
2. Are you using an onboard network card?
3. What is your OS?
4. What is the brand and model of your system?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

[Mike_Intel]

Hello Konstantin3,

I hope you are having a good day. I am just making a follow up on the information below. Let me also ask if you are using an Antivirus?

1. What is the model of your Intel network card?
2. Are you using an onboard network card?
3. What is your OS?
4. What is the brand and model of your system?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

[Mike_Intel]

Hello Konstantin3,

I hope this message finds you well. I am just sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question. 

Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician