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i226-IT NVM for Sleep

denislodolo
Beginner
393 Views

We have developed a board based in Elkart Lake an the two i226-IT connected to PCIE1 and to PCIE2, when the PC goes in sleep mode, after the out of sleep mode, we lost one of the two ethernet based on i226-IT...

There are  some modification to do at the NVM to solve the problem of the lost of a Lan?

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6 Replies
Sazirah
Employee
335 Views

Hi denislodolo,


Thank you for posting in Intel Ethernet Communities.


Regarding this issue reported, we recommend some action plan that you may follow:


1) Disable Energy Efficient Ethernet (EEE) in Driver Settings

2) Update NVM Firmware. 

Kindly contact your motherboard or system manufacturer to inquire about the availability of an NVM firmware update for the i226-IT Ethernet controller.

3)Check your system's BIOS settings to ensure that power management settings are configured correctly, especially those related to PCIe devices.

4)Kindly ensure that you have the latest drivers installed for the i226-IT Ethernet controllers. Updated drivers can address known issues and improve stability. You may download Intel generic driver or reach out for OEM manufacturer for specific NIC drivers

For our Intel generic driver, you can refer to link below:


https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html


If you have any other questions, please let me know.


Regards,

Sazzy_Intel

Intel Customer Support Technician


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Sazirah
Employee
278 Views

Hi denislodolo,

 

Good day,

 

This is related to your enquiries above, I would like to check if the issue has resolved?

If you have any questions or clarifications, please let me know.

 

Regards,

Sazzy_Intel


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denislodolo
Beginner
250 Views

Hello,

the problem is partially solved, the two Lans work, but if I disattach one cable of one

of the two Lans, for more than 10 seconds, I lost this lan, also if I reattach the cable

the lan remain not connected.  The same problem also if I put the system in sleep mode,

the lan lost the connection; this happens every time in one of the two, every time the same.

The other lan works fine in all the conditions. Where can I investigate?

Regards

Lodolo Denis

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ManoranjanDas
Employee
234 Views

Hello denislodolo,


Greetings of the day!


Thank you for your update. Could you kindly confirm if the issue has been partially resolved after performing the troubleshooting steps we provided earlier? Additionally, could you let us know if everything is functioning properly on your end after following those steps?


Thank you for your understanding.


Best regards,

Manoranjan

Intel Customer Support Technician


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Sazirah
Employee
195 Views

Hi denislodolo,


Good day,

 

This is related to your enquiries above, I would like to check if the issue has resolved?

If you have any questions or clarifications, please let me know.


Regards,

Sazzy_Intel

Intel Customer Support Technician


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Sazirah
Employee
107 Views

Hi denislodolo,


Good day.


This is regarding your enquiry above.

Since we have not seen an update, we will be closing this forum case from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Thank you for using Intel products and services.


Regards,

Sazzy_Intel

Intel Customer Support Technician


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