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ice 1.7.16 VF device is missing while deploying workloads

Nag08
Beginner
‎07-14-2025 08:06 AM
5,712 Views

Hello Team,

we are using the following versions in our device:

  1. ice: v1.7.16
  2. iavf: v4.3.19
  3. firmware: ice/ddp/ice-1.3.27.0.pkg
  4. uname -a
    Linux appliance-1.chassis.local 4.18.0-553.50.1.1.el8_10.x86_64 x86_64 x86_64 x86_64 GNU/Linux

Issue Description:
When deploying our workloads, we are seeing an issue with respect to VF device. Even though PCI sys bus directories are fine, vf is missing under ip link show command.

To reproduce this, we developed a script which performs setting random mac address to VFs under PF. We got the issue in 14th iteration.

We tried different workarounds (unbind, bind) , but we are not able to bring VF device back.

System status as below, when the issue is hit:

[root@appliance-1:Active] ~ # ip link show sfp_5
6: sfp_5: <BROADCAST,MULTICAST,PROMISC,UP,LOWER_UP> mtu 1500 qdisc mq state UP mode DEFAULT group default qlen 1000
    link/ether 14:a9:d0:04:1c:03 brd ff:ff:ff:ff:ff:ff
    vf 0     link/ether 02:cd:86:f1:f9:75 brd ff:ff:ff:ff:ff:ff, spoof checking on, link-state auto, trust on
    vf 2     link/ether 00:00:00:00:01:04 brd ff:ff:ff:ff:ff:ff, spoof checking off, link-state enable, trust off
    vf 3     link/ether 00:00:00:00:01:04 brd ff:ff:ff:ff:ff:ff, spoof checking off, link-state enable, trust off
    altname enp236s0f0
Truncated VF list: sfp_5
 

Logs are as below:
dmesg Logs of that particular VF device:

[Mon Jul  7 12:37:37 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:38 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:38 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:38 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:39 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:39 2025] iavf 0000:ec:01.1: PF returned error -5 (IAVF_ERR_PARAM) to our request 3
[Mon Jul  7 12:37:39 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 51
[Mon Jul  7 12:37:39 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 44
[Mon Jul  7 12:37:39 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 7
[Mon Jul  7 12:37:39 2025] iavf 0000:ec:01.1: Failed to add MAC filter, error IAVF_NOT_SUPPORTED
[Mon Jul  7 12:37:39 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 52
[Mon Jul  7 12:37:39 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 6
[Mon Jul  7 12:37:39 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:40 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:40 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:40 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:41 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:41 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:41 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:42 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:42 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:42 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:42 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:43 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:43 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:43 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:43 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:44 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:44 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:44 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:44 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:44 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:45 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:45 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:45 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:45 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:46 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:46 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:46 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:46 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:47 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:47 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:47 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:48 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:48 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:48 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:49 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:49 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:49 2025] iavf 0000:ec:01.1 eth2: NIC Link is Up Speed is 10 Gbps Full Duplex
[Mon Jul  7 12:37:49 2025] iavf 0000:ec:01.1: Reset indication received from the PF
[Mon Jul  7 12:37:49 2025] iavf 0000:ec:01.1: PF returned error -5 (IAVF_ERR_PARAM) to our request 3
[Mon Jul  7 12:37:49 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 51
[Mon Jul  7 12:37:50 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 44
[Mon Jul  7 12:37:50 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 7
[Mon Jul  7 12:37:50 2025] iavf 0000:ec:01.1: Failed to add MAC filter, error IAVF_NOT_SUPPORTED
[Mon Jul  7 12:37:50 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 52
[Mon Jul  7 12:37:50 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 6
[Mon Jul  7 12:37:50 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 8
[Mon Jul  7 12:37:50 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 23
[Mon Jul  7 12:37:50 2025] iavf 0000:ec:01.1: PF returned error -64 (IAVF_NOT_SUPPORTED) to our request 24
 

Script logs :

[root@appliance-1:Active] ~ # ./set_mac_2.sh 500
Iteration 1: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:14:28:48:fb:27 spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:1d:f7:a1:64:9c spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:d6:a7:97:f1:cb spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:7d:e4:9d:42:43 spoofchk=on state=auto trust=on
Iteration 1: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 2: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:ee:33:28:76:eb spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:08:dd:39:6b:0e spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:9f:49:da:6e:95 spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:39:cf:8d:cc:92 spoofchk=on state=auto trust=on
Iteration 2: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 3: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:a2:29:33:ba:fd spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:3e:13:0c:67:b3 spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:c7:5d:a3:54:78 spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:81:4a:c9:92:7c spoofchk=on state=auto trust=on
Iteration 3: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 4: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:9f:9c:01:d1:53 spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:58:7e:20:29:df spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:78:61:ff:f2:f1 spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:9b:eb:0d:e5:1b spoofchk=on state=auto trust=on
Iteration 4: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 5: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:e3:f8:55:84:82 spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:7b:d4:2b:61:e9 spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:c3:a0:89:e2:aa spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:88:e5:c8:5b:0a spoofchk=on state=auto trust=on
Iteration 5: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 6: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:4a:68:60:1d:36 spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:29:6e:9d:7b:d7 spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:86:7e:aa:40:f5 spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:62:2a:24:f8:4a spoofchk=on state=auto trust=on
Iteration 6: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 7: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:21:86:9f:b5:bc spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:99:02:04:b5:e5 spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:62:db:98:45:5c spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:ef:f3:dd:ec:b1 spoofchk=on state=auto trust=on
Iteration 7: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 8: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:e2:b4:0b:f6:c6 spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:3f:a2:0e:b4:9a spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:05:58:5f:be:1e spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:56:18:4b:be:6e spoofchk=on state=auto trust=on
Iteration 8: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 9: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:0d:aa:ff:39:6f spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:de:66:95:ab:99 spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:4e:79:eb:a2:66 spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:a3:4d:ff:4a:10 spoofchk=on state=auto trust=on
Iteration 9: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 10: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:37:a3:af:b0:21 spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:24:c7:66:19:9b spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:e9:5c:fe:c7:c1 spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:ab:77:86:16:e5 spoofchk=on state=auto trust=on
Iteration 10: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 11: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:81:12:4f:70:49 spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:53:2f:db:cc:9d spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:84:f1:ae:47:b6 spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:43:71:df:d3:ca spoofchk=on state=auto trust=on
Iteration 11: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 12: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:42:dd:c8:4d:66 spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:3a:ac:b3:5f:0b spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:61:e5:f6:46:e1 spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:73:53:84:12:39 spoofchk=on state=auto trust=on
Iteration 12: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 13: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:92:70:c2:22:2b spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:10:73:ac:f0:35 spoofchk=on state=auto trust=on
  - Setting VF 2: MAC=02:6a:d5:e0:6c:39 spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:be:8f:9c:44:c5 spoofchk=on state=auto trust=on
Iteration 13: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off

Iteration 14: Setting all VFs on sfp_5
  - Setting VF 0: MAC=02:4f:98:bf:d9:16 spoofchk=on state=auto trust=on
  - Setting VF 1: MAC=02:c4:ba:3b:07:d1 spoofchk=on state=auto trust=on
RTNETLINK answers: Invalid argument
  - Setting VF 2: MAC=02:43:13:fc:00:72 spoofchk=on state=auto trust=on
  - Setting VF 3: MAC=02:ce:8c:44:e0:87 spoofchk=on state=auto trust=on
Iteration 14: Unsetting all VFs on sfp_5
  - Unsetting VF 0: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 1: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
RTNETLINK answers: Invalid argument
  - Unsetting VF 2: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
  - Unsetting VF 3: MAC=00:00:00:00:01:04 spoofchk=off state=enable trust=off
 

Script Content:

root@appliance-1:Active] ~ # cat set_mac_2.sh 
#!/bin/bash

# Script to set random MAC and other VF settings for ALL VFs on PF sfp_5

PF="sfp_5"

usage() {
    echo "Usage:"
    echo "  $0 <ITERATION_COUNT>"
    echo "Example:"
    echo "  $0 5"
    exit 1
}

if [[ $# -ne 1 ]]; then
    usage
fi

ITERATIONS=$1
DEFAULT_MAC="00:00:00:00:01:04"

generate_random_mac() {
    printf '02:%02x:%02x:%02x:%02x:%02x\n' \
        $((RANDOM%256)) $((RANDOM%256)) $((RANDOM%256)) $((RANDOM%256)) $((RANDOM%256))
}

for (( i=1; i<=ITERATIONS; i++ ))
do
    echo "Iteration $i: Setting all VFs on $PF"
    for VF in 0 1 2 3
    do
        RANDOM_MAC=$(generate_random_mac)
        echo "  - Setting VF $VF: MAC=$RANDOM_MAC spoofchk=on state=auto trust=on"
        ip link set $PF vf $VF mac $RANDOM_MAC spoofchk on state auto trust on
    done

    echo "Iteration $i: Unsetting all VFs on $PF"
    for VF in 0 1 2 3
    do
        echo "  - Unsetting VF $VF: MAC=$DEFAULT_MAC spoofchk=off state=enable trust=off"
        ip link set $PF vf $VF mac $DEFAULT_MAC spoofchk off state enable trust off
    done

    echo ""
done


We know that, drivers being used are old. If there is any patch or fix provided in the later releases of the drivers we would try to patch in this version of Driver. 

This issue is been there for a while and hitting in the customers location more often. Looking forward for a quick resolution on this. 

Thank you!

Best Regards, 
Nagaraj Gidde

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22 Replies
Ragulan_Intel
Employee
‎07-14-2025 09:31 PM
5,360 Views

Hello Nag08,


I hope you're doing well.


Thank you for reaching out through the Intel Community thread.


Based on your description, it appears you're using DDP, and during workload deployment, the VF (Virtual Function) device intermittently disappears from the IP link show output, even though the PCI sysfs entries remain intact.


As noted earlier, the current driver and firmware versions in use are outdated. We recommend updating both the firmware and drivers to the latest versions, as this will help us better isolate and troubleshoot the issue.


Below are some helpful resources to guide you through the update and configuration process:



Additionally, could you please confirm the exact model of the Intel Ethernet controller being used? This will help us provide more targeted support.


Looking forward to your response.


Best Regards,


Ragulan_Intel


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Nag08
Beginner
‎07-15-2025 03:49 AM
5,318 Views

Thanks Ragulan_Intel for looking into the case. 

We are using following combinations of ethernet controllers:

Ethernet controller: Intel Corporation Ethernet Connection E822-C for SFP (rev 20)
Ethernet controller: Intel Corporation Ethernet Connection E822-C/X557-AT 10GBASE-T (rev 20)

( please let us know if you would need more details )

We don't use dpdk in our environments instead we use our own datapath engines. 

In our environments, we configure 4 VFs per PF and dont observe any issues related to the bug you have shared. 

In our error case, the VF not only missed in the "ip link show output" even the application which is accessing the VF also complains that VF doest exists.

As you have mentioned can suggest the right combinations of NIC firmwares and drivers combinations and also if dependencies like tool chain to upgrade for firmware. 

We would request you to repro this scenario in your environment with provided repro steps(script) and confirm if the latest drivers would solve the issue?


Thanks & Regards, 
Nag.






 

 

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IntelSupport
Community Manager
‎07-15-2025 04:48 AM
5,299 Views

Hello Nag08,


Thank you for your response. We are checking the request details internally and will get back to you as soon as we have the necessary information.


Regards,

Shankith K P

Intel customer support technician.



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IntelSupport
Community Manager
‎07-16-2025 03:42 AM
5,174 Views

Hello Nag08,


To assist you further with the issue, could you please confirm which network adapter the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20) is installed on?


Additionally, kindly provide the operating system version and the complete system configuration details.


Best regards,

Shankith K P

Intel Customer Support Technician



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Nag08
Beginner
‎07-16-2025 09:36 PM
4,349 Views
In response to IntelSupport

Hi Shankith,

Please find platform details where we are observing the issue:

~ # lscpu 
Architecture:        x86_64
CPU op-mode(s):      32-bit, 64-bit
Byte Order:          Little Endian
CPU(s):              8
On-line CPU(s) list: 0-7
Thread(s) per core:  1
Core(s) per socket:  8
Socket(s):           1
NUMA node(s):        1
Vendor ID:           GenuineIntel
BIOS Vendor ID:      Intel(R) Corporation
CPU family:          6
Model:               134
Model name:          Intel Atom(R) P5322 processor
BIOS Model name:     Intel Atom(R) P5322 processor
Stepping:            7
CPU MHz:             2176.540
CPU max MHz:         2200.0000
CPU min MHz:         800.0000
BogoMIPS:            4400.00
Virtualization:      VT-x
L1d cache:           32K
L1i cache:           32K
L2 cache:            4608K
L3 cache:            7680K
NUMA node0 CPU(s):   0-7
Flags:               fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg cx16 xtpr pdcm sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave rdrand lahf_lm 3dnowprefetch cpuid_fault epb cat_l3 cat_l2 cdp_l2 ssbd mba ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust smep erms cqm rdt_a rdseed smap clflushopt clwb intel_pt sha_ni xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local split_lock_detect dtherm arat pln pts umip waitpkg gfni rdpid cldemote movdiri movdir64b md_clear flush_l1d arch_capabilities

 ~ # uname -a 
Linux appliance-1.chassis.local 4.18.0-553.50.1.F5.1.el8_10.x86_64 #1 SMP Sun Apr 27 15:23:11 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux

 ~ # cat /etc/redhat-release 
Rocky Linux release 8.10 (Green Obsidian)

 

Could you please elaborate on this and provide details to check network adapter related details:
"which network adapter the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20) is installed on"

Also, as requested could you please share the firmware and drivers versions to try out in our lab simultaneously.

Thanks in advance!

Best Regards,
Nagaraj Gidde.

In response to IntelSupport
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Nag08
Beginner
‎07-16-2025 09:40 PM
4,349 Views
In response to IntelSupport

Hi Shankith,

Please find platform details where we are observing the issue:

 

~ # lscpu 
Architecture:        x86_64
CPU op-mode(s):      32-bit, 64-bit
Byte Order:          Little Endian
CPU(s):              8
On-line CPU(s) list: 0-7
Thread(s) per core:  1
Core(s) per socket:  8
Socket(s):           1
NUMA node(s):        1
Vendor ID:           GenuineIntel
BIOS Vendor ID:      Intel(R) Corporation
CPU family:          6
Model:               134
Model name:          Intel Atom(R) P5322 processor
BIOS Model name:     Intel Atom(R) P5322 processor
Stepping:            7
CPU MHz:             2176.540
CPU max MHz:         2200.0000
CPU min MHz:         800.0000
BogoMIPS:            4400.00
Virtualization:      VT-x
L1d cache:           32K
L1i cache:           32K
L2 cache:            4608K
L3 cache:            7680K
NUMA node0 CPU(s):   0-7
Flags:               fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg cx16 xtpr pdcm sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave rdrand lahf_lm 3dnowprefetch cpuid_fault epb cat_l3 cat_l2 cdp_l2 ssbd mba ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust smep erms cqm rdt_a rdseed smap clflushopt clwb intel_pt sha_ni xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local split_lock_detect dtherm arat pln pts umip waitpkg gfni rdpid cldemote movdiri movdir64b md_clear flush_l1d arch_capabilities

 ~ # uname -a 
Linux appliance-1.chassis.local 4.18.0-553.50.1.F5.1.el8_10.x86_64 #1 SMP Sun Apr 27 15:23:11 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux

 ~ # cat /etc/redhat-release 
Rocky Linux release 8.10 (Green Obsidian)

 

Could you please elaborate on this and provide details to check network adapter related details:
"which network adapter the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20) is installed on"

Also, as requested could you please share the firmware and drivers versions to try out in our lab simultaneously.

Thanks in advance!

Best Regards,
Nagaraj Gidde.

In response to IntelSupport
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Nag08
Beginner
‎07-17-2025 08:12 AM
4,352 Views
In response to IntelSupport

Hi Shankith,

Please find platform details where we are observing the issue:

~ # lscpu 
Architecture:        x86_64
CPU op-mode(s):      32-bit, 64-bit
Byte Order:          Little Endian
CPU(s):              8
On-line CPU(s) list: 0-7
Thread(s) per core:  1
Core(s) per socket:  8
Socket(s):           1
NUMA node(s):        1
Vendor ID:           GenuineIntel
BIOS Vendor ID:      Intel(R) Corporation
CPU family:          6
Model:               134
Model name:          Intel Atom(R) P5322 processor
BIOS Model name:     Intel Atom(R) P5322 processor
Stepping:            7
CPU MHz:             2176.540
CPU max MHz:         2200.0000
CPU min MHz:         800.0000
BogoMIPS:            4400.00
Virtualization:      VT-x
L1d cache:           32K
L1i cache:           32K
L2 cache:            4608K
L3 cache:            7680K
NUMA node0 CPU(s):   0-7
Flags:               fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg cx16 xtpr pdcm sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave rdrand lahf_lm 3dnowprefetch cpuid_fault epb cat_l3 cat_l2 cdp_l2 ssbd mba ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust smep erms cqm rdt_a rdseed smap clflushopt clwb intel_pt sha_ni xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local split_lock_detect dtherm arat pln pts umip waitpkg gfni rdpid cldemote movdiri movdir64b md_clear flush_l1d arch_capabilities

 ~ # uname -a 
Linux appliance-1.chassis.local 4.18.0-553.50.1.F5.1.el8_10.x86_64 #1 SMP Sun Apr 27 15:23:11 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux

 ~ # cat /etc/redhat-release 
Rocky Linux release 8.10 (Green Obsidian)

 

Could you please elaborate on this and provide details to check network adapter related details:
"which network adapter the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20) is installed on"

Also, as requested could you please share the firmware and drivers versions to try out in our lab simultaneously.

Thanks in advance!

Best Regards,
Nagaraj Gidde.

In response to IntelSupport
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Nag08
Beginner
‎07-16-2025 07:36 AM
4,349 Views

Hi Shankith, 

Please find platform details where we are observing the issues. 

~ # lscpu
Architecture: x86_64
CPU op-mode(s): 32-bit, 64-bit
Byte Order: Little Endian
CPU(s): 8
On-line CPU(s) list: 0-7
Thread(s) per core: 1
Core(s) per socket: 8
Socket(s): 1
NUMA node(s): 1
Vendor ID: GenuineIntel
BIOS Vendor ID: Intel(R) Corporation
CPU family: 6
Model: 134
Model name: Intel Atom(R) P5322 processor
BIOS Model name: Intel Atom(R) P5322 processor
Stepping: 7
CPU MHz: 2200.000
CPU max MHz: 2200.0000
CPU min MHz: 800.0000
BogoMIPS: 4400.00
Virtualization: VT-x
L1d cache: 32K
L1i cache: 32K
L2 cache: 4608K
L3 cache: 7680K
NUMA node0 CPU(s): 0-7
Flags: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg cx16 xtpr pdcm sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave rdrand lahf_lm 3dnowprefetch cpuid_fault epb cat_l3 cat_l2 cdp_l2 ssbd mba ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust smep erms cqm rdt_a rdseed smap clflushopt clwb intel_pt sha_ni xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local split_lock_detect dtherm arat pln pts umip waitpkg gfni rdpid cldemote movdiri movdir64b md_clear flush_l1d arch_capabilities
[root@appliance-1:Active] ~ #


~ # uname -a
Linux 4.18.0-553.50.1.F5.1.el8_10.x86_64 #1 SMP Sun Apr 27 15:23:11 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux


~ # cat /etc/redhat-release
Rocky Linux release 8.10 (Green Obsidian)



Could you please elaborate this and provide details how to check the network adapter details:
" which network adapter the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20) is installed on"

Also, As requested could you please do share the latest driver and firmware combinations to try parallelly in our lab.
Appreciate if you provide these details as early as possible. 

Thanks in advance!

Best Regards, 
Nagaraj Gidde.



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Nag08
Beginner
‎07-16-2025 08:18 AM
4,349 Views

Hi Shankith, 

Please find platform details where we are observing the issue:

~ # lscpu 
Architecture:        x86_64
CPU op-mode(s):      32-bit, 64-bit
Byte Order:          Little Endian
CPU(s):              8
On-line CPU(s) list: 0-7
Thread(s) per core:  1
Core(s) per socket:  8
Socket(s):           1
NUMA node(s):        1
Vendor ID:           GenuineIntel
BIOS Vendor ID:      Intel(R) Corporation
CPU family:          6
Model:               134
Model name:          Intel Atom(R) P5322 processor
BIOS Model name:     Intel Atom(R) P5322 processor
Stepping:            7
CPU MHz:             2176.540
CPU max MHz:         2200.0000
CPU min MHz:         800.0000
BogoMIPS:            4400.00
Virtualization:      VT-x
L1d cache:           32K
L1i cache:           32K
L2 cache:            4608K
L3 cache:            7680K
NUMA node0 CPU(s):   0-7
Flags:               fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg cx16 xtpr pdcm sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave rdrand lahf_lm 3dnowprefetch cpuid_fault epb cat_l3 cat_l2 cdp_l2 ssbd mba ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust smep erms cqm rdt_a rdseed smap clflushopt clwb intel_pt sha_ni xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local split_lock_detect dtherm arat pln pts umip waitpkg gfni rdpid cldemote movdiri movdir64b md_clear flush_l1d arch_capabilities

 ~ # uname -a 
Linux appliance-1.chassis.local 4.18.0-553.50.1.F5.1.el8_10.x86_64 #1 SMP Sun Apr 27 15:23:11 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux

 ~ # cat /etc/redhat-release 
Rocky Linux release 8.10 (Green Obsidian)


Could you please elaborate on this and provide details to check network adapter related details:
"which network adapter the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20) is installed on"

Also, as requested could you please share the firmware and drivers versions to try out in our lab simultaneously. 

Thanks in advance!

Best Regards, 
Nagaraj Gidde.


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Nag08
Beginner
‎07-16-2025 09:35 PM
4,349 Views

Hi Shankith,

Please find platform details where we are observing the issue:

~ # lscpu 
Architecture:        x86_64
CPU op-mode(s):      32-bit, 64-bit
Byte Order:          Little Endian
CPU(s):              8
On-line CPU(s) list: 0-7
Thread(s) per core:  1
Core(s) per socket:  8
Socket(s):           1
NUMA node(s):        1
Vendor ID:           GenuineIntel
BIOS Vendor ID:      Intel(R) Corporation
CPU family:          6
Model:               134
Model name:          Intel Atom(R) P5322 processor
BIOS Model name:     Intel Atom(R) P5322 processor
Stepping:            7
CPU MHz:             2176.540
CPU max MHz:         2200.0000
CPU min MHz:         800.0000
BogoMIPS:            4400.00
Virtualization:      VT-x
L1d cache:           32K
L1i cache:           32K
L2 cache:            4608K
L3 cache:            7680K
NUMA node0 CPU(s):   0-7
Flags:               fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg cx16 xtpr pdcm sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave rdrand lahf_lm 3dnowprefetch cpuid_fault epb cat_l3 cat_l2 cdp_l2 ssbd mba ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust smep erms cqm rdt_a rdseed smap clflushopt clwb intel_pt sha_ni xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local split_lock_detect dtherm arat pln pts umip waitpkg gfni rdpid cldemote movdiri movdir64b md_clear flush_l1d arch_capabilities

 ~ # uname -a 
Linux appliance-1.chassis.local 4.18.0-553.50.1.F5.1.el8_10.x86_64 #1 SMP Sun Apr 27 15:23:11 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux

 ~ # cat /etc/redhat-release 
Rocky Linux release 8.10 (Green Obsidian)

 

Could you please elaborate on this and provide details to check network adapter related details:
"which network adapter the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20) is installed on"

Also, as requested could you please share the firmware and drivers versions to try out in our lab simultaneously.

Thanks in advance!

Best Regards,
Nagaraj Gidde.

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Nag08
Beginner
‎07-16-2025 09:43 PM
4,349 Views

Hi Shankith,

Please find platform details where we are observing the issue:

 

~ # lscpu 
Architecture:        x86_64
CPU op-mode(s):      32-bit, 64-bit
Byte Order:          Little Endian
CPU(s):              8
On-line CPU(s) list: 0-7
Thread(s) per core:  1
Core(s) per socket:  8
Socket(s):           1
NUMA node(s):        1
Vendor ID:           GenuineIntel
BIOS Vendor ID:      Intel(R) Corporation
CPU family:          6
Model:               134
Model name:          Intel Atom(R) P5322 processor
BIOS Model name:     Intel Atom(R) P5322 processor
Stepping:            7
CPU MHz:             2176.540
CPU max MHz:         2200.0000
CPU min MHz:         800.0000
BogoMIPS:            4400.00
Virtualization:      VT-x
L1d cache:           32K
L1i cache:           32K
L2 cache:            4608K
L3 cache:            7680K
NUMA node0 CPU(s):   0-7
Flags:               fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg cx16 xtpr pdcm sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave rdrand lahf_lm 3dnowprefetch cpuid_fault epb cat_l3 cat_l2 cdp_l2 ssbd mba ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust smep erms cqm rdt_a rdseed smap clflushopt clwb intel_pt sha_ni xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local split_lock_detect dtherm arat pln pts umip waitpkg gfni rdpid cldemote movdiri movdir64b md_clear flush_l1d arch_capabilities

 ~ # uname -a 
Linux appliance-1.chassis.local 4.18.0-553.50.1.F5.1.el8_10.x86_64 #1 SMP Sun Apr 27 15:23:11 UTC 2025 x86_64 x86_64 x86_64 GNU/Linux

 ~ # cat /etc/redhat-release 
Rocky Linux release 8.10 (Green Obsidian)

 

Could you please elaborate on this and provide details to check network adapter related details:
"which network adapter the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20) is installed on"

Also, as requested could you please share the firmware and drivers versions to try out in our lab simultaneously.

Thanks in advance!

Best Regards,
Nagaraj Gidde.

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Nag08
Beginner
‎07-17-2025 08:16 AM
5,006 Views

Hi Shankith,

Please find attached file for platform related details. 

Could you please elaborate on this and provide details to check network adapter related details:
"which network adapter the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20) is installed on"

Also, as requested could you please share the firmware and drivers versions to try out in our lab simultaneously.

Thanks in advance!

Best Regards,
Nagaraj Gidde.

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Poojitha
Employee
‎07-17-2025 08:58 AM
4,983 Views

Hi Nag08,


Greetings for the day!


Thank you for sharing the details. The attachment you shared does not allow us to identify the adapter model installed with the Ethernet Controller E822-C/X557-AT. Could you please confirm the exact network adapter on which the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20) is installed.


This information will help us verify the details and assist you more effectively. We appreciate your understanding!


Best regards,

Poojitha N

Intel Customer Support Technician


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Ragulan_Intel
Employee
‎07-19-2025 10:36 PM
4,598 Views

Hi Nag08,


Greetings!


I’m following up on our previous message regarding the Ethernet Controller E822-C/X557-AT 10GBASE-T (rev 20). We’re still awaiting confirmation of the exact network adapter on which this controller is installed, as the attachment provided earlier didn’t allow us to identify the adapter model.


This information is essential for us to proceed with accurate verification and provide the most effective support.


We’d appreciate it if you could share the requested details at your earliest convenience.


Best regards,


Ragulan_Intel


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Nag08
Beginner
‎07-21-2025 03:47 AM
4,388 Views
In response to Ragulan_Intel

Hi,

Everyone is asking the same question, But no one provide information how to collect it.
Can you please share examples for this question ? So that we can get to know what you are expecting.

And also we yet to get driver combinations to try out parallely. 
Please provide the new drivers info asap..

Thanks

In response to Ragulan_Intel
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Simon-Intel
Employee
‎07-21-2025 04:29 AM
4,378 Views

Hi Nag08,


Good day, and thank you for your response.


To provide you with the correct drivers, we need to confirm the model of the network adapter. Could you please share clear front and back pictures of the adapter, including any product markings or labels?


This will help us identify the exact model and ensure compatibility.


Best regards,

Simon

Intel Customer Support Technician


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DonniePool
Beginner
‎07-21-2025 08:42 AM
4,346 Views
In response to Simon-Intel

Hello,

 

The device is soldered down, Intel I210AT (P/N WGI210AT SLJXQ (MM#925131)). Does this help? I am working on getting a photo of the top of the device, but will not be able to get the bottom of the device as it's soldered to the printed circuit board.

 

Thanks,

Donnie

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Ragulan_Intel
Employee
‎07-23-2025 10:58 PM
3,925 Views

Hello DonniePool,


Thank you for reaching out.


To proceed with troubleshooting, from the MM# it looks like the network controller in use is an Intel® adapter,


We recommend updating to the latest available NVM and driver for your adapter using our official driver pack. (https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html) This ensures optimal performance and compatibility.


For your reference, we’ve provided the link for the release notes (https://downloadmirror.intel.com/860739/Release_Notes.pdf), which include:


  • Supported Linux operating systems
  • Latest driver versions
  • NVM update details


Please ensure that both the NVM and driver are updated to the latest versions as outlined in the document.


If you have any questions or need further assistance during the update process, feel free to reach out.


Best regards,

Ragulan_Intel


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Nag08
Beginner
‎07-27-2025 10:26 PM
3,358 Views

Hello Ragulan, 

Thanks for sharing the details. We will try with the shared driver pack. 

Can you please update if you were able to repro the issue in your side with provided environment details and steps. 

Thanks & Regards, 

Nag.

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Ragulan_Intel
Employee
‎07-27-2025 10:34 PM
3,356 Views

Hello Nag08,


Thank you for your feedback.


We would like to inform you that we have not yet had the opportunity to reproduce the reported issue in our lab environment. We are currently awaiting your update to proceed further with our investigation.


Please let us know if there are any new findings and the outcome to help us replicate the issue more effectively.


Looking forward to your response.


Best regards,

Ragulan_Intel


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