intel e810 epct64e Error: Cannot initialize adapter.

[drb-mve]

In a dell r660 with an intel e810-xxv running Red Hat 8.10:

# ./epct64e -devices
Ethernet Port Configuration Tool
EPCT version: v1.42.24.06
Copyright 2019 - 2025 Intel Corporation.

Cannot initialize port: [00:034:00:00] Intel(R) Ethernet 25G 2P E810-XXV OCP
Cannot initialize port: [00:034:00:01] Intel(R) Ethernet 25G 2P E810-XXV OCP
Cannot initialize port: [00:139:00:00] Intel(R) Ethernet 25G 2P E810-XXV Adapter
Cannot initialize port: [00:139:00:01] Intel(R) Ethernet 25G 2P E810-XXV Adapter
NIC Seg:Bus:Fun Ven-Dev Connector Ports Speed Quads Lanes per PF
=== ============= ========= ========= ===== ======== ====== ============
1) 000:034:00-01 8086-159B N/A 2 N/A N/A N/A
2) 000:139:00-01 8086-159B N/A 2 N/A N/A N/A

Error: Cannot initialize adapter.

Any other command that accesses the intel NICs fails with the same message "Error: Cannot intialize adapter".

EPCT is the latest version available on the intel website.

The used ice driver is the latest version available on the intel website.

I temporarily loaded the default kernel ice driver version, but the result was the same.

Why is the tool failing? 

supporting details:

# ethtool -i eno12409
driver: ice
version: 4.18.0-553.42.1.el8_10.x86_64
firmware-version: 4.51 0x8001e501 23.0.8
expansion-rom-version:
bus-info: 0000:22:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

# modinfo ice | grep version
version: 1.16.3
rhelversion: 8.10
srcversion: 8206F466EB7592232B38093
vermagic: 4.18.0-553.42.1.el8_10.x86_64 SMP mod_unload modversions

# uname -a
Linux xx.xx 4.18.0-553.42.1.el8_10.x86_64 #1 SMP Thu Feb 20 12:03:29 EST 2025 x86_64 x86_64 x86_64 GNU/Linux

[Fikri_Intel]

Hi drb-mve,

Thank you for contacting Intel.

We appreciate you reaching out to us regarding the reported issue. To assist you more effectively and provide an accurate solution, we kindly request the following details:

1- Does the NIC E810 come together with the Dell R660 or purchased separately?

2- Could you share the full model of the NIC or take a picture of the NIC label?

3- What changes have been made prior to the issue happening?

4- Please elaborate more regarding the issue.

5- What troubleshooting has been done? 

Once we have this information, we will be able to guide you better and provide the appropriate support.

Looking forward to your response.

Regards,

Fikri O.

[Fikri_Intel]

Hi drb-mve,

Good day to you.

Just wanted to follow up with you, kindly let us know the update on the previous communication.

Looking forward to your response.

Regards,

Fikri O.

[Fikri_Intel]

Hi drb-mve,

Good day to you.

Since we have not seen an update, we will be closing this forum case from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Fikri O.