intel ethernet 10g 2p x520 configure hyper 2016-v vswtiches

[jggarcia22]

Hi Guys,

     We have been an issue with this network card intel ethernet 10g 2p x520 on Hyper-V 2016. The initial installation was successful and the host is running windows standard 2016 with hyper-V installed and running.

    I could not fix the IP address on the internal VMs that is running on the host. All VMs is not getting the IP address set on the hyper-v switch External.

     No ping on the default gateway.

     The interface was configured as trunk.

     How can you help to resolve this issue?

Thanks and Regards, 

[Achilles_Intel]

Hello jggarcia22,

Thank you for posting in Intel Ethernet Communities.

We are sorry to hear about this problem you encountered with your X520 adapter. For us to further check this, we would like to confirm a few more details with you.

1. What OS are installed in your VM?
2. When did the issue first occur? Did it happen right away after setting up the Hyper-V VM?
3. Kindly provide the SSU as well as the front and rear photo of the adapter for validation. A separate email will be sent to you for this one.

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

Let us know if further questions or need clarifications. We will reach out after 3 business days should we not receive any update from you.

Best regards,

Achilles M.

Intel Customer Support

[jggarcia22]

Hi Achilles,

   Thanks for your support.

1. What OS are installed in your VM?

           Windows Server 2016 Standard. The windows update was performed and updated 100% on this Dell Server.

       2. When did the issue first occur? Did it happen right away after setting up the Hyper-V VM?

             I have installed Windows 2016 Standard on a Dell PowerEdge and activated the Hyper-V role.

            The Host server is working without issues but all VM is running on the Host Server did not work any v-switch.

             V-switch no traffic received.

         We have configured this network card with Team and VLAN ID but the same behavior.

Have a great day!

Thanks!

[Achilles_Intel]

Hello jggarcia22,

Thank you for giving us these details. Please allow us some time to check into this further. We will provide you with an update within 3 business days.

Thank you and have a nice day.

Best regards,

Achilles M.

Intel Customer Support

[Achilles_Intel]

Hello jggarcia22,

Good day.

Based on the configuration we found on the SSU, it seems that SR-IOV was enabled for the virtual switch. We would suggest to please enable "Allow management operating system to share this network adapter". However, if this does not work, we would recommend to please contact Dell as we have checked that this is a Dell OEM version of an Intel Ethernet Adapter (PBA G73131-008)

For OEM version adapters, the reason why it is recommended to get in touch with Dell for further support because they have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you don’t lose features or customizations of the Network card. 

You may visit this link below for List of Supported Retail Intel® Ethernet Adapters wherein it is mentioned that "If your adapter isn't listed below, it's an Original Equipment Manufacturer (OEM) or LAN on motherboard (LOM) adapter. We don't support OEM nor LOMs."'

https://www.intel.com/content/www/us/en/support/articles/000005612/ethernet-products/gigabit-ethernet-adapters-up-to-2-5gbe.html

Let us know if you have further questions or need clarifications. We will make a follow-up on this thread after 3 business days should we not receive an update from you.

Thank you and have a nice day.

Best regards,

Achilles M.

Intel Customer Support

[Achilles_Intel]

Hello jggarcia22,

Good day.

This is just a follow-up on your inquiry for this thread. If you have further questions or need clarifications on the suggestions we provided, feel free to let us know. We will reach out again after 3 business days if we do not receive an update from you.

Thank you and have a nice day.

Best regards,

Achilles M.

Intel Customer Support

[Achilles_Intel]

Hello jggarcia22,

Good day.

We are following up on your inquiry for this thread. Since we haven't received any update from you for a few days, this thread will be closed. Feel free to post a new question in the forums if you have further inquiries as this thread will no longer be monitored.

Thank you and have a nice day.

Best regards,

Achilles M.

Intel Customer Support