intel ethernet connection i219-lm card auto disabled at auto or 1G

[Man1212]

Hi Sir,

My PC has two different NICs with distinct chipsets: an Intel® I219LM GigE LAN, which supports iAMT 12.0, and an Intel® I210 GigE LAN. We noticed that the port using the Intel® I219LM automatically disables itself when set to 1G or Auto, while the Intel® I210 functions normally. I have already installed the latest driver.

The error message from Event viewer is "The network interface "Intel(R) Ethernet Connection (6) I219-LM" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver detected that its hardware has stopped responding to commands. This network interface has reset 1 time(s) since it was last initialized."

Do you have any idea what might be causing this issue? How can I fix it? Thanks.

Regards,

Man

[Poojitha]

Hi Man1212,

Greetings for the day!

Thank you for contacting Intel support. I would like to inform you that the Intel® Ethernet Connection I219-LM is integrated into the motherboard. Therefore, we recommend reaching out to the Original Equipment Manufacturer (OEM) or the board manufacturer for further assistance. Their expertise and resources will be crucial in resolving the issue and ensuring the proper functioning of the Intel® Ethernet Connection I219-LM. For any driver-related issues, they will be the appropriate point of contact to help resolve the matter.

Please feel free to contact us if you need further clarification or assistance.

We appreciate your understanding!

Regards,

Poojitha

Intel Customer Support Technician

[Man1212]

Thanks Poojitha. I will reach out the board manufacture for the assistance. 

[vish1]

Hello Man1212,

Greetings!!

Thank you! We will close the case for now. If you need any further assistance, please feel free to log a new ticket, and we will be happy to help.

Best Regards,

Vishal Shet P

Intel Customer Support Technician