intel(r) ethernet connection (2) i219-v 100mbps to 1gbps problème

[Zephe]

Bonjour, 

Je possède une carte mère Asus Rog Maximus Hero VIII qui contient elle-même un chipset intel(r) ethernet connection (2) i219-v pour la connection ethernet. Je suis actuellement bridé à 100 mbps.

J'ai déjà tester pas mal de choses :

• changer de câbles
• mettre à jour les drivers (asus et intel)
• changer de port sur la box

Tous ces tentatives m'ont rendu le même problème : lorsque que je passe en 1gbps full duplex, je n'ai plus internet et je vois le périphérique en état "câble réseau non connecté".

Cependant j'ai un autre pc, et ce dernier reçoit un signal de 400mbps sans soucis dès que je le setup à la place de mon fix (ayant le problème).

Merci d'avance de votre aide.

Alexis

[Caguicla_Intel]

Hello Zephe,

Thank you for posting in Intel Ethernet Communities. 

Please be informed that we only provide support in English and we are using a translation tool to understand your post. 

Based on the problem you are having, kindly provide 2 System Support Utility log of your system. One from the system having an issue and the other one from the system that was able to get 400mbps. This will allow us to check your Adapter details and configuration. Kindly refer to the steps below.

a- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600 and download the software.

b- Open SSU.exe

c- Mark the box "Everything" and then click "Scan".

d- When finished scanning, click "Next".

e- Click on "Save" and attach the file to a post.

Looking forward to your response.

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

[Zephe]

Hello Crisselle,

Thank for you answer.

Here is the file you asked for.

Regards

Alexis

[Caguicla_Intel]

Hello Zephe,

Thank you for the reply.

Upon checking, there is only 1 SSU log file attached. Will you be able to provide the other SSU file and indicate on this thread which SSU file was from the system that is working fine and which is from the system having an issue.

Awaiting to your response.

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

[Zephe]

Hello Crisselle,

Sorry, here is the other one. The first one is from my pc wiche is not working and this one is from the pc wiche is working.<

Regards

Alexis

[Caguicla_Intel]

Hello Zephe,

Thank you for providing the requested information.

Please give us some time to check on the logs. We will get back to you within 1-3 business days.

Hoping for your patience.

Best regards,

Crisselle C.

Intel Customer Support

A Contingent Worker at Intel

[Caguicla_Intel]

Hello Zephe,

Thank you for the patience on this matter.

Based on the log provided, the driver installed was 12.15.25.6. We would like to check if you already tried the latest driver from SW 24.4 with version 12.18.9.10?

Please also be informed that this is an Ethernet controller that's embedded with Asus system. For OEM on-board Ethernet controller, it would be best if you can also get in touch with Asus for further support since they have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you don’t lose features or customizations of the Ethernet controller. Please visit this link for Support Options for Intel® Ethernet Controllers

https://www.intel.com/content/www/us/en/support/articles/000006628/network-and-io/ethernet-products.html

Looking forward to your response.

Best regards,

Crisselle C.

Intel Customer Support

A Contingent Worker at Intel

[Caguicla_Intel]

Hello Zephe,

Please let us know if you have received our previous post. We'd also like to add that SW 24.5 has just been released and you may try it out to check if it would make any difference.

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

Looking forward to your response.

Best regards,

Crisselle C.

Intel Customer Support

A Contingent Worker at Intel

[Zephe]

Hello Crisselle,

Sorry I wasn't at home for the past few days.

I just tested the SW 24.5 and I still have the same issue. I cannot have a 1Gbit/s connection.

Regards

Zephe

[Caguicla_Intel]

Hello Zephe,

Thank you for the update.

Since this is a custom Ethernet chip integrated by Asus*, there will always be differences between a retail PCIe card performance (supported through this support venue) and how an integrated device functions due to the OEM implementation.

We can provide general recommendations to help you troubleshoot and guide you resolve your issue, however, this will need to be escalated through the OEM directly. Having said this, we can recommend the following to help troubleshoot:

1.) Make sure you are always using the latest drivers from your OEM, they can be found here, choose "LAN" from the menu. 

https://www.asus.com/my/Motherboards/MAXIMUS-VIII-HERO/HelpDesk_Download/

2.) If you do not see any important changes, you are more than welcome to try our generic drivers from here, version 24.5 is available for download. Which you already tried, so we can skip this step. (note that these are generic, OEM driver will always be recommended in your case).

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

3.) Uninstall the drivers completely (both Asus and Intel provided drivers) from Windows* Device Manager, and let the system scan for the Out-of-the-box driver (the one that Microsoft* provides when a clean Operating System is installed), then test connection speeds again.

Note that the link speed to the Ethernet onboard port and the link partner such as a modem or router is independent to the internet speed, this means that the internet speed you get from your ISP and what the connection speed (link speed) between those two devices are two separate terms.

4.) Have you tried performing clean driver installation? You may refer to the steps below:

a. Open Windows* Device Manager:  

Windows® 10:Right-click Start > Device Manager

b. Double-click Network adapters to expand the section.

c. Right-click the Intel® Ethernet Connection (model) and select Properties.

d. Click the Driver tab.

e. Click Uninstall.

f. Check "Delete the driver software for this device" and click OK.

g. Press the Windows key + R, then type "%Temp%" (without the quotation marks) delete everything from that folder, then install latest driver from Intel or Asus.

5.) Have you tried changing the Speed and Duplex settings on the Advanced tab of the NIC to Auto negotiation? Please take note that both NIC and router must be configured the same way.

6.) Still, if you are still having issues with the connection speed after testing Asus/Intel Generic/ and Microsoft* drivers then the best recommendation is to escalate directly with the manufacturer of the system (Asus) since they will be able to explain the operational differences of this motherboard.

Looking forward to your response.

Best regards,

Crisselle C

Intel® Customer Support

A Contingent Worker at Intel

[Zephe]

Hello Crisselle,

Thanks for all these solutions.

I have tried all of them except the 6. None of them have worked, I am still blocked at 100Mbit/s.

Regards

Zephe

[Caguicla_Intel]

Hello Zephe,

Thank you for the update and we're sorry to hear that after trying out the above steps, you're still unable to reach more than 100Mbit/s.

We would suggest to you contact your manufacture for further support as they might have also recommend to update the BIOS as well as other drivers to check if it will help in fixing the issue.

Let us know if you have additional questions and clarifications.

Best regards,

Crisselle C

Intel® Customer Support

A Contingent Worker at Intel

[Caguicla_Intel]

Hello Zephe,

Good day!

Please let us know if you were able to request assistance from your manufacturer. In case you have additional questions, please do not hesitate to ask.

Awaiting to your response.

Best regards,

Crisselle C

Intel® Customer Support

A Contingent Worker at Intel

[Caguicla_Intel]

Hello Zephe,

How are you today?

We'd like to inform you that we will now proceed in closing this request. Please feel free to post a new question in case you have any other assistance needed from Intel Ethernet team in the future.

Mat you have a lovely day!

Best regards,

Crisselle C

Intel® Customer Support

A Contingent Worker at Intel

[Zephe]

Hello Crisselle,

Thanks for all the help, you provide.

Regards

Zephe

[Caguicla_Intel]

Hello Zephe,

You are most welcome.

We will be more than glad to help you with any other inquiry that you may have in the future.

Have a wonderful day!

Best regards,

Crisselle C

Intel® Customer Support

A Contingent Worker at Intel