my Intel Ethernet Controller i226-V can not see PTP Hardware Timestamp

[holygrail]

[Meghak]

Hi holygrail,

Greetings for the day!

Thank you for posting on Intel Community.

In order to assist you further with the query, we request to please confirm the exact controller model and system details on which the controller is installed.

We await your response to assist you further.

Thank you for using Intel products and services.

Best regards,

Megha K

Intel Customer Support Technician

[Meghak]

Hi holygrail,

Greetings for the day!

Thank you for posting on Intel Community.

This is the first follow-up regarding the issue you reported to us.

In order to assist you further with the query, we request to please confirm the exact controller model and system details on which the controller is installed.

We await your response to assist you further.

Thank you for using Intel products and services.

Best regards,

Megha K

Intel Customer Support Technician

[holygrail]

  My title show Intel Ethernet Controller i226-V in  intel NUC 13 Pro uses the 13th Gen i7 1360P processor

thanks

[Meghak]

Hi holygrail,

Greetings for the day!

Thank you for confirming the system details.

Please allow us some time to review the query and we will get back with an update as soon as possible.

Thank you for using Intel products and services.

Best regards,

Megha K

Intel Customer Support Technician

[Meghak]

Hi holygrail,

Greetings for the day!

Please note we have reviewed the issue further.

As per the screenshot shared by you, we can see the PTP Hardware Timestamp feature is visible under the Advanced tab.

We request to please confirm where exactly you are checking for this feature and if possible please help us with the screenshots where the feature is not visible.

We await your response to assist you further.

Thank you for using Intel products and services.

Best regards,

Megha K

Intel Customer Support Technician

[ManoranjanDas]

Hello holygrail,

Greetings for the day!

We are currently awaiting your response regarding the case. Should you have any questions or require further assistance, please don't hesitate to reply to the community post. We are more than happy to assist you and look forward to your response.

Thank you for choosing Intel products and services. 

Best regards, 

Manoranjan. 

Intel Customer Support Technician 

[holygrail]

 As I mentioned in the title,   PTP Hardware Timestamp  does not show up.  you  can verify Controller-i226-V on your machine.

[Ragulan_Intel]

Hello holygrail,

Hope this message finds you well.

First and foremost, please be informed that all technical and warranty support for Intel’s NUC 7 through NUC 13 Systems has transitioned to ASUS as of January 16, 2024. All other product support remains with Intel.

Technical Support:

As of January 16, 2024, all software, firmware, BIOS support, and security advisories will be managed by ASUS.

Warranty Support:

ASUS will handle all new warranty cases as of January 16, 2024. Intel may continue to manage warranty cases opened before January 16, 2024, at its discretion. Intel support will not extend past January 30, 2024. Please contact ASUS Customer Support for any questions regarding the transitioned products.

You may visit the following link if you require more information: https://www.intel.com/content/www/us/en/support/articles/000097279/intel-nuc.html

Regarding your issue, we recommend updating the firmware, BIOS, and drivers for the i226-v controller. Since we believe the controller is integrated on the motherboard (onboard) or, in other words, it is a LOM, we suggest contacting the Original Equipment Manufacturer (OEM) of the motherboard for further assistance.

We advise you to contact the OEM because the issue might be caused by customizations that the OEM has made to their hardware and/or drivers, which we cannot account for. This is also stated on our download page for the drivers.

If you have any further questions or need additional support, please feel free to reach out.

Best regards,

Ragulan_Intel