nvmupdate64e does not detect Intel XXV710-AM2 firmware version (DevID 158B)

[SidAli]

Hello,

I am trying to update the firmware on my Intel XXV710-AM2 NIC, but when I run nvmupdate64e (version 9.54), it does not detect the firmware version and does not offer any update. Here is the output:

```

Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [|.........]

Num Description                          Ver.(hex)  DevId S:B    Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet 10G 2P X540-t       N/A(N/A)   1528 00:005 Update not    
    Adapter                                                      available     
02) Intel(R) Ethernet Network Adapter     N/A(N/A)   158B 00:006 Update not    
    XXV710-2                                                     available     

Tool execution completed with the following status: Device not found.
Press any key to exit.

```

Here is the output of lspci : 

```
06:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller XXV710 for 25GbE SFP28 [8086:158b] (rev 02)
06:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller XXV710 for 25GbE SFP28 [8086:158b] (rev 02)
```

The NIC fimware version is 5.51 (using ethtool).

I am trying to configure the NIC for RSS distribution on DPDK (25.03) and they require firmware version 9.53 for the XXV710 NICs

Do you have any idea why this is happening ?

I appreciate your help

Best reagrds,

SidAli 

[Vik3]

Hello SidAli,

Thank you for posting on Intel Community. To assist you further, Please Provide the below details.

• Provide the complete system details
• Kindly confirm the exact product details
• Please confirm if the NIC was purchased separately or pre-installed.
• A summary of the troubleshooting steps you have performed to isolate the issue.

Thank you for using Intel products and services.

Regards,

Vikas

Intel Customer Support Technician

[SidAli]

Hello Vikas,

Here is the information you asked for :

1 - System details : 
Server :
PowerEdge r430

Distributor ID: Debian
Description: Debian GNU/Linux 12 (bookworm)
Release: 12
Codename: bookworm

2 - Product details :
NIC :
driver: i40e
version: 2.26.8
firmware-version: 5.51 0x80002b66 1.1853.0
expansion-rom-version:
bus-info: 0000:06:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes


06:00.0 Ethernet controller: Intel Corporation Ethernet Controller XXV710 for 25GbE SFP28 (rev 02)
06:00.1 Ethernet controller: Intel Corporation Ethernet Controller XXV710 for 25GbE SFP28 (rev 02)

3 - I confirm that the NIC was purchased separately.

4 - Summary of troubleshooting :

I contacted the provider of the NIC, and they suggested to use the latest NVM update utility which I've already done. Than i tried to update the driver (not the firmware) but i didn't get any results so I ended up asking the Intel community. 

[Vik3]

Hello SidAli,

Greetings!

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

Regards,

Vikas

Intel Customer Support Technician

[SidAli]

Hello Vikas,

I am currently on a work mission and will provide you with the required information tomorrow.

Best regards,

SidAli

[Vik3]

Hello SidAli,

Thank you for the update. I look forward to your response.

Regards,

Vikas

Intel Customer Support Technician

[ManoranjanDas]

Hello SidAli,

Greetings from Intel!

Thank you for sharing the details. To proceed further with this concern, could you please share images of both sides of the Ethernet adapter with clear markings?

We look forward to your response regarding this case.

Thank you for choosing Intel products and services.

Best regards,

Manoranjan

Intel Customer Support Technician

[vish1]

Hello SidAli,

Greetings!!

We are following up on the case to check if you had a chance to review our previous request. 

Looking forward to your response.

Best Regards,

Vishal Shet P

Intel Customer Support Technician

[Vik3]

Hello SidAli,

Thank you for contacting Intel.

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Please feel free to respond to this email at your earliest convenience.

Regards,

Vikas

Intel Customer Support Technician

[Vik3]

Hello SidAli,

Thank you for contacting Intel.

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

Please feel free to respond to this email at your earliest convenience.

Regards,

Vikas

Intel Customer Support Technician

[SidAli]

Hello Vikas,

Sorry for the delay, here is a photo of the ethernet adapter.

Best regards,

SidAli

[Amina_Sadiya]

Hello SidAli,

Greetings from Intel!

Thank you for sharing the pictures. Based on the images provided, we can confirm that the Ethernet adapter is not an unauthorized Intel adapter. We recommend contacting the vendor from whom you purchased the card for further assistance.

Regards,

Amina

Intel Customer Support Technician