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onboard Ethernet don't work after windows 11 upgrade

cairoaog
Beginner
395 Views

i have a asus B360m-plus-gaming motherboard, and the cable adapter is a Intel(R) Connection (7) l219-V, 

after i upgrade windows 10 -> windows 11, the ethernet adapter stop working
in device management it shows:

this device cannot start. (code 10)


{operation failed}
the solicited operation was not successful

Captura de tela 2021-10-06 215724.png


i already try every driver i found, from the motherboard site, from intel site and from windows update, non work.

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1 Solution
Mike_Intel
Moderator
351 Views

Hello cairoaog,


Thank you for posting in Intel Ethernet Communities. 


I am sorry to hear that. Let me check before we proceed, did you try to consult the manufacturer of the board if they board can support Windows 11? I am looking at their website, it seems that they can only support Windows 10 for now.


https://www.asus.com/Motherboards-Components/Motherboards/TUF-Gaming/TUF-B360M-PLUS-GAMING/techspec/


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support Technician


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3 Replies
Mike_Intel
Moderator
352 Views

Hello cairoaog,


Thank you for posting in Intel Ethernet Communities. 


I am sorry to hear that. Let me check before we proceed, did you try to consult the manufacturer of the board if they board can support Windows 11? I am looking at their website, it seems that they can only support Windows 10 for now.


https://www.asus.com/Motherboards-Components/Motherboards/TUF-Gaming/TUF-B360M-PLUS-GAMING/techspec/


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support Technician


cairoaog
Beginner
319 Views

yes, i overlook that, but the next day, they start working, out of nowere.

 I didn't understand, i stayed the whole day trying to make it work , but the next day it started to work normally,  

i turn on the monitor (i didn't restarted the computer in that night, but i did restarted before), and they were working normally.

so it is all ok, but if hapenned to anyone else, i can't help.

Mike_Intel
Moderator
264 Views

Hello cairoaog,


Thank you for the update and we are glad that the system is working fine now. Because of that, we will close this thread now and if you need assistance again, please post a new question.


Thank you and stay safe.


Best regards,

Michael L.

Intel® Customer Support Technician


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