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Bonjour,
impossible d'installer Intel Driver & Support Assistant à chaque tentative il y a la fenêtre suivante :
Pourtant Microsoft Visual C++ 2015-2017-2019-2022 est installé.
SVP, pouvez-vous m'aider
Cordialement
Galatoni
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Hello Galatoni,
Thanks for the confirmation, I will proceed to investigate this with the information already provided.
As soon as I have any details I will let you know.
Regards,
Deivid A.
Intel Customer Support Technician
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Hello Galatoni,
Thanks for your patience. In order to continue with the investigation, I would appreciate it if you provide the verbose _000_ logs (Example: installer_log,txt_000_DriverSupportAssistantInstaller.log).
These verbose logs are available at 2 locations:
- C:\Windows\Temp
- C:\Users\{you_user_name}\AppData\Local\Temp
Also, please try to install the VC++ manually from this link and let me know if the issue persists:
Best regards,
Deivid A.
Intel Customer Support Technician
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Bonjour et merci,
je joins à ce message les fichiers *.log que me demandez.
le fichier VC++ n'a pas pu s'installer, mais comme je l'ai écrit il est déjà installé.
Cordialement
ANGLAIS :
Hello and thank you,
I am attaching to this message the *.log files that I have requested.
the VC++ file failed to install, but as I wrote it is already installed.
cordially
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Hello Galatoni,
I do appreciate all the information provided. I will continue with the investigation and will inform you as soon as I have any details.
Thanks for your time.
Best regards,
Deivid A.
Intel Customer Support Technician
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Hello Galatoni,
After the investigation and checking the logs sent, seems to be that the issue is related to Windows rather than the Intel® Driver & Support Assistant (Intel® DSA).
My recommendation is to check with Microsoft to confirm if is possible to properly install the Visual C++ or if is needed a reinstallation of the operating system.
Please keep in mind that this thread will no longer be monitored by Intel.
Regards,
Deivid A.
Intel Customer Support Technician
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Bonjour et merci beaucoup d'avoir étudié mon problème et pour le temps que vous m'avez consacré pour essayer de m'aider.
Cordialement
ANGLAIS :
Bonjour et merci beaucoup d’avoir étudié mon problème et pour le temps que vous m’avez consacré pour essayer de m’aider.
Cordialement
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