"PF reset" error on i40e driver and XXV710 card

[jalbe15]

hi

xxv710 card up/down Repeatedly on ubuntu 16.04 kernel: 4.15.0 and generate below message in syslog

i40e version: 2.7.29

netmap capture version: 13.0

syslog error:

kernel: i40e 0000:01:00.1: TX driver issue detected, PF reset issued

[AlfredoS_Intel]

Hi Jalbe15,

Thank you for posting in our Intel® Ethernet Communities Forum.

We need to gather information so we can provide you recommendations.

Please provide the exact model of the card that you are experiencing an issue with.

Looking forward to your response. Should we not get your reply, we will follow up with you after three business days.

Best Regards,

Alfred S

Intel® Customer Support

[AlfredoS_Intel]

Hi Jalbe15,

We have not heard from you yet, and we are reaching out to check if you need more time.

Should we not get your response, we will check back with you again after 3 business days.

If there is still no response, we may be forced to close the thread.

Best Regards,

Alfred S

Intel Customer Support

[jalbe15]

thanks for your cooperation

Please wait a moment

[AlfredoS_Intel]

Hi Jalbe15,

No problem.

We will wait for your post. Should we not hear from you, we will check back with you after 3 business days to check if you need more time.

Best Regards,

Alfred S

Intel Customer Support

[jalbe15]

Thanks a lot

ethernet Card specifications with command "lshw" :

lshw -class network

 *-network:1 DISABLED

    description: Ethernet interface

    product: Ethernet Controller XXV710 for 25GbE SFP28

    vendor: Intel Corporation

    physical id: 0.1

    bus info: pci@0000:82:00.1

    logical name: eth5

    version: 02

    width: 64 bits

    clock: 33MHz

    capabilities: pm msi msix pciexpress bus_master cap_list ethernet physical autonegotiation

    configuration: autonegotiation=off broadcast=yes driver=i40e driverversion=2.7.29 firmware=6.80 0x80003d05 1.2007.0 latency=0 link=no multicast=yes

    resources: irq:16 memory:c9000000-c9ffffff memory:ca008000-ca00ffff memory:3bfff500000-3bfff8fffff memory:3bfffd00000-3bfffdfffff

[AlfredoS_Intel]

Hi Jalbe15,

We appreciate the time that you took out of your busy schedule to share that information.

We will continue investigating your concern, and we will give you an update no later than 3 business days from now.

We may need to ask for more information during the investigation process.

Best Regards,

Alfred S

Intel Customer Support

[AlfredoS_Intel]

Hi Jalbe15,

Please allow us more time to check on your concern. We would like to get some information from you to aid us in our investigation. Please provide us the results of this command:

"ethtool -i"

Best Regards,

Alfred S

Intel Customer Support

[jalbe15]

Hi AlfredS_Intel

driver: i40e

version: 2.7.29

firmware-version: 6.80 0x80003d05 1.2007.0

expansion-rom-version:

bus-info: 0000:82:00.1

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

[AlfredoS_Intel]

Hi Jalbe15,

Thank you for that additional information.

Just to ask, have you already tried upgrading the NVM of the ethernet card? Please note that upgrading the NVM of an ethernet card only works with intel distributed retail cards.

Looking forward to your reply. Should we not get your reply, is it okay if we will check back you after 3 business days

Best Regards,

Alfred S

Intel Customer Support

[jalbe15]

Thanks a lot

We haven't updated yet

[AlfredoS_Intel]

Hi Jalbe15,

Thanks for your swift response.

We need to double check first if updating the NVM of your card will help with your issue.

Please allow us some time to do so. We will get back to you no later than 3 business days from now.

Best Regards,

Alfred S

Intel Customer Support

[AlfredoS_Intel]

Hi Jalbe15,

Thank you for patiently waiting.

After some checking, we would recommend you to please update the NVM of your card to the latest version.

Please let us know of the results after doing it.

Should we not hear from you, we will check back with you after 3 business days.

Best Regards,

Alfred S

Intel Customer Support

[AlfredoS_Intel]

Hi Jalbe15,

We have not heard from you yet, and we are reaching out to check if you need more time.

Should we not get your response, we will check back with you again after 3 business days.

If there is still no response until that time, our system may consider automatically closing this thread

Best Regards,

Alfred S

Intel Customer Support

[AlfredoS_Intel]

Hi Jalbe15,

We are following up on your thread that is still open where you are asking assistance for PF reset issues that you are experiencing with your ethernet card. We know that this is important for you to get your issue resolved and it is also equally important for us to see to it that it is already fixed. Since we have not heard from you for several days, the case will automatically close.

You may want to post a new thread once you are ready to proceed with the issue.

Thank you for choosing Intel.

Best Regards,

Alfred S

Intel Customer Support