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idata
Community Manager
910 Views

random frequent crashes with DRIVER_IRQL_NOT_LESS_OR_EQUAL

Hi,

I have a VAIO laptop (VPCZ1) and I am getting frequent crashes.

Here is a log extracted using "whocrashed". I appreciate any help to understand and resolve this problem.

Thanks.

---------------------------

computer name: ELLE

 

windows version: Windows 7 Service Pack 1, 6.1, build: 7601

 

windows dir: C:\Windows

 

CPU: GenuineIntel Intel(R) Core(TM) i7 CPU M 640 @ 2.80GHz Intel586, level: 6

 

4 logical processors, active mask: 15

 

RAM: 8243720192 total

 

VM: 2147352576, free: 1976258560

 

Crash Dump Analysis

 

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

 

On Wed 6/8/2011 10:53:12 AM GMT your computer crashed

 

crash dump file: C:\Windows\Minidump\060811-18657-01.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=tcpip.sys tcpip.sys (tcpip+0x6687E)

 

Bugcheck code: 0xD1 (0x1C, 0x2, 0x1, 0xFFFFF88001ACD87E)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+DRIVER_IRQL_NOT_LESS_OR_EQUAL DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

file path: C:\Windows\system32\drivers\tcpip.sys

 

product: http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System Microsoft® Windows® Operating System

 

company: http://www.google.com/search?q=Microsoft%20Corporation Microsoft Corporation

 

description: TCP/IP Driver

 

Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

 

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

 

On Wed 6/8/2011 10:53:12 AM GMT your computer crashed

 

crash dump file: C:\Windows\memory.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=e1k62x64.sys e1k62x64.sys (e1k62x64+0x2A219)

 

Bugcheck code: 0xD1 (0x1C, 0x2, 0x1, 0xFFFFF88001ACD87E)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+DRIVER_IRQL_NOT_LESS_OR_EQUAL DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

file path: C:\Windows\system32\drivers\e1k62x64.sys

 

product: http://www.google.com/search?q=Intel%28R%29%20Gigabit%20Adapter Intel(R) Gigabit Adapter

 

company: http://www.google.com/search?q=Intel%20Corporation Intel Corporation

 

description: Intel(R) Gigabit Adapter NDIS 6.x driver

 

Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

 

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: e1k62x64.sys (Intel(R) Gigabit Adapter NDIS 6.x driver, Intel Corporation).

 

Google query: http://www.google.com/search?q=e1k62x64.sys+Intel%20Corporation+DRIVER_IRQL_NOT_LESS_OR_EQUAL e1k62x64.sys Intel Corporation DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

 

 

On Wed 6/8/2011 10:47:05 AM GMT your computer crashed

 

crash dump file: C:\Windows\Minidump\060811-18548-01.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=tcpip.sys tcpip.sys (tcpip+0x6687E)

 

Bugcheck code: 0xD1 (0x1C, 0x2, 0x1, 0xFFFFF88001AD587E)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+DRIVER_IRQL_NOT_LESS_OR_EQUAL DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

file path: C:\Windows\system32\drivers\tcpip.sys

 

product: http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System Microsoft® Windows® Operating System

 

company: http://www.google.com/search?q=Microsoft%20Corporation Microsoft Corporation

 

description: TCP/IP Driver

 

Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

 

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

The crash took place in a standard Microsoft module. Your system configuration may be inc...
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1 Reply
A_L_Intel
Employee
53 Views

I don't see anywhere which driver version is in use, but a good first step is to check which driver version you have loaded for your network interface. If your notebook manufacturer has a newer driver posted you'll want to start there, and if you still see issues then try the latest driver from our support website (link below.)

The latest version of the e1k driver is 11.12.36.0.

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22Intel+82577+Gigabit+Ethernet+P... http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22Intel+82577+Gigabit+Ethernet+P...

Another possibility is corrution in the TCPIP settings or the actual tcpip.sys file itself. This type of regular crashing (which usually reports tcpip.sys as the culprit, but occasionally blames the LAN driver instead) is documented in several places and often requires a reset or reload of TCPIP to correct. Your operating system manufacturer can help you with the exact command line or procedure to accomplish this.

One more idea, third party applications that modify the system's networking stack might also play a role. A general search engine query like 'tcpip.sys bsod windows 7' can net you some additional troubleshooting ideas and maybe identify some software on your machine that requires attention.

Please post back with your results, good luck!

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