the network adapter with the designation intel ethernet connection 1219v cannot be used for partner

[vs04]

Hi,

I am using the HP elitebook 840 G6 with the network adapter Inter Ethernet connection 1219V , by using this network adapter i was able to connect to the controllers using the ethernet port, but now when i am trying to connect we encountered the below error

the network adapter with the designation "intel ethernet connection 1219v" cannot be used for partner search

Is this error due to the installed adapter?

Thanks

[Yogaeasvaran]

Greetings Mr. Pranam,

Thank you for contacting Intel Customer Support.

We are sorry to hear about the issue you encountered with Intel Ethernet connection 1219v.

I need your help to investigate further.

Firmware and BIOS update: 

Check for any available firmware or BIOS updates for your Compute Module. Upgrading to the latest version can sometimes fix compatibility issues or bugs that may be causing the problem.

Also, please kindly help us to provide: 

> Ethernet card serial number

> Ethernet card part number/stocking ID:

Please provide the SSU logs of your system so we can further check its configuration.

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

If you have any further questions or queries, please kindly let us know.

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support 

[Yogaeasvaran]

Hello Mr. Pranam,

Regarding your case number 05901967, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support

[Yogaeasvaran]

Hello Mr. Pranam,

Regarding your case number 05901967, we are following up 3rd time to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support

[Yogaeasvaran]

Greetings Pranam,

Kindly note that as we have not received any response from our previous follow-ups, we will be closing this request.

If you have any more questions in the future, please don't hesitate to post a new question, as this thread will no longer be monitored.

Thank You & Regards

Yogaeasvaran

Intel® Customer Support 

[Yogaeasvaran]

Greetings Ahmet,

Your issue #05915346 is now considered resolved, therefore we are proceeding to close this ticket.

If you have any more questions in the future, please don't hesitate to post a new question, as this thread will no longer be monitored.

Thank You & Regards

Yogaeasvaran

Intel® Customer Support