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Beginner
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x520-2 new firmware

I want to update my X520-2 network adapter firmware,but i can't find the new firmware.help

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Community Manager
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Hello Wjs_9576,

 

 

Thank you for posting in Intel Wired Ethernet Communities. Please provide additional information, as OEM adapters use different firmware. Is this an Intel retail adapter or an OEM adapter? Please use the following https://www.intel.com/content/www/xa/en/support/articles/000005584/network-and-i-o/ethernet-products... link to provide more information if you cannot find OEM information. Also let us know what operating system you are using for further guidance. Please let us know if you have any questions.

 

 

Best regards,

 

Daniel D

 

Intel Customer Support,

 

Agent under contract to Intel

 

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Beginner
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Hello Daniel,

I think it is an Intel retail adapter,not oem adapter。for we can see this--

82:00.0 "Ethernet controller" "Intel Corporation" "82599ES 10-Gigabit SFI/SFP+ Network Connection" -r01 "Intel Corporation" "Ethernet Server Adapter X520-2"

82:00.1 "Ethernet controller" "Intel Corporation" "82599ES 10-Gigabit SFI/SFP+ Network Connection" -r01 "Intel Corporation" "Ethernet Server Adapter X520-2"

and the attached is the machine information.

and operating system is "CentOS Linux release 7.1.1503"

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Community Manager
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Hello Wjs_9576,

 

 

Please provide the ethtool -i output and ethtool output. We will be able to see what firmware is currently being used, and verify the adapter is an Intel retail adapter.

 

 

If we confirm this is an Intel adapter, the retail Intel X520 firmware cannot be updated. Do you require an update to resolve an issue?

 

 

Best regards,

 

Daniel D

 

Intel Customer Support,

 

Agent under contract to Intel
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Beginner
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hello daniel,

[root@12018453 ~]# ethtool -i eth4

driver: ixgbe

version: 3.9.17-NAPI

firmware-version: 0x2b2c0001, 255.65535.255

bus-info: 0000:82:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: no

and

[root@12018453 ~]# ethtool eth4

Settings for eth4:

Supported ports: [ FIBRE ]

Supported link modes: 10000baseT/Full

Supported pause frame use: No

Supports auto-negotiation: No

Advertised link modes: 10000baseT/Full

Advertised pause frame use: No

Advertised auto-negotiation: No

Speed: 10000Mb/s

Duplex: Full

Port: Other

PHYAD: 0

Transceiver: external

Auto-negotiation: off

Supports Wake-on: d

Wake-on: d

Current message level: 0x00000007 (7)

drv probe link

Link detected: yes

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Community Manager
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Hello Wjs_9576,

 

 

Thank you for the outputs. please provide an output of lspci -nn | grep -i . We want to confirm the devID to cross reference our retail adapters. A MAC address from ifconfig would also be helpful.

 

 

Best regards,

 

Daniel D

 

Intel Customer Support,

 

Agent under contract to Intel
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hello Daniel,

lspci -nn output

82:00.0 Ethernet controller [0200]: Intel Corporation 82599ES 10-Gigabit SFI/SFP+ Network Connection [8086:10fb] (rev 01)

82:00.1 Ethernet controller [0200]: Intel Corporation 82599ES 10-Gigabit SFI/SFP+ Network Connection [8086:10fb] (rev 01)

lspci -m output

82:00.0 "Ethernet controller" "Intel Corporation" "82599ES 10-Gigabit SFI/SFP+ Network Connection" -r01 "Intel Corporation" "Ethernet Server Adapter X520-2"

82:00.1 "Ethernet controller" "Intel Corporation" "82599ES 10-Gigabit SFI/SFP+ Network Connection" -r01 "Intel Corporation" "Ethernet Server Adapter X520-2"

mac address

00:16:31:f4:d3:54

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Community Manager
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Hello Wjs_9576,

 

 

I can confirm that this is an Intel retail adapter. Firmware for the X520 adapter cannot be changed. Is there an issue you are trying to resolve with a firmware update? There is currently an updated driver in this https://downloadcenter.intel.com/download/14687/Ethernet-Intel-Network-Adapter-Driver-for-PCIe-Intel... link, you are using version 3.9.17.

 

 

Best regards,

 

Daniel D

 

Intel Customer Support,

 

Agent under contract to Intel
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Beginner
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Hello Daniel,

But why my two X520 have different firmware version,one is 0x1bab0001,the other is 0x2b2c0001.can you tell me the newest version number?

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Community Manager
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Hello Wjs_9576,

 

 

The firmware version includes other information such as etrack-ID. We will try to find more information to explain exactly what the digits mean for the X520. Please provide the ethtool -i for the second X520 adapter. We will provide an update as soon as possible. Please let us know if you have any questions.

 

 

 

Best regards,

 

Daniel D

 

Intel Customer Support,

 

Agent under contract to Intel
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the first:

[root@ipv6-11427 ~]# ethtool -i eth4

driver: ixgbe

version: 3.9.17-NAPI

firmware-version: 0x1bab0001

bus-info: 0000:05:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: no

the second:

ethtool -i eth2

driver: ixgbe

version: 4.3.13

firmware-version: 0x2b2c0001, 255.65535.255

bus-info: 0000:03:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: no

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Community Manager
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Hello Wjs_9576,

 

 

Thank you for the outputs. Please provide the markings from the product label on each adapter. The following https://www.intel.com/content/www/us/en/support/articles/000007060/network-and-i-o/ethernet-products... link will show you what to look for. This can be an image if it will be more convenient. This will help us identify the differences between the adapters that would include the firmware. Please let us know if you have any other questions.

 

 

 

Best regards,

 

Daniel D

 

Intel Customer Support,

 

Agent under contract to Intel
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Community Manager
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Hello Wjs_9576,

 

 

Please let us know if you still need assistance. Are you having difficulty locating the product code on the adapter? Feel free to reply with any questions.

 

 

Best regards,

 

Daniel D

 

Intel Customer Support,

 

Agent under contract to Intel
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