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YDeng4
Beginner
1,621 Views

x710 firmware update

I have trouble updating firmware for X710DA4 card.

This card drops connection at random with Linux 4.9.9 driver.

The driver requires firmware update. But I tried all three versions

at Intel website and all said update not available.

Any help would be much appreciated.

ethtool -i ens4f1

driver: i40e

version: 2.0.19

firmware-version: 4.10 0x800011c5 0.0.0

expansion-rom-version:

bus-info: 0000:02:00.1

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

lspci does not show serial number:

Capabilities: [e0] Vital Product Data

Product Name: XL710 40GbE Controller

Read-only fields:

[PN] Part number:

[EC] Engineering changes:

[FG] Unknown:

[LC] Unknown:

[MN] Manufacture ID:

[PG] Unknown:

[SN] Serial number:

[V0] Vendor specific:

[RV] Reserved: checksum good, 0 byte(s) reserved

Read/write fields:

[V1] Vendor specific:

End

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5 Replies
idata
Community Manager
93 Views

Hi uqing,

 

 

Thank you for posting in Wired Ethernet Community.

 

 

Kindly share the markings of your X710 and brand/model of module installed for us to further investigation your issue.

 

 

The markings is found in the white barcode label of your X710.

 

 

 

regards,

 

Vince
YDeng4
Beginner
93 Views

Thanks for your reply, Vince.

I can only find this number on the card:

6805CA280888 22407 H34308-003

idata
Community Manager
93 Views

Hi uqing, I've sent you private message.

 

 

regards,

 

Vince
idata
Community Manager
93 Views

Hi Yuqing, Thanks for your reply, normally, for retail X710, it would have yottamark sticker at the adapter's back side. Sharing the sample yottamark sticker found in this website - http://www.intel.com/content/www/us/en/support/network-and-i-o/000007074.html Yottamark* Sticker on Intel® Ethernet Adapters . Have you tried running this command to update your X710 FW?

 

 

./nvmupdate64e -u -l -o update.xml -b -c nvmupdate.cfg

 

 

Please also try out this command to show details of your X710

 

 

lspci -vv | grep -i 'Intel Corporation Ethernet Controller X710'

 

 

regards,

 

Vince
idata
Community Manager
93 Views

Hi Yuqing,

 

 

We'd like to follow-up the requested details. These will help us in our issue resolution.

 

 

 

regards,

 

Vince
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