x710/i40e NIC PCIe errors on ARM64

[dongmei_song]

My NIC is intel x710 which can work correctly on X86 server, but on ARM64 server, there are many errors in dmesg:

pcieport 0001:01:00:0: AER: Multiple Correctable error message received from 0001:01

i40e 0001:01:00:1: PCIe Bus Error: severity-Correctable, type-Data Link Layer, (Transmitter ID)

i40e 0001:01:00:1:  device [8086:1572] error status/mask=00001000/00002000

i40e 0001:01:00:1:    [12] Timeout

Could you please help to resolve this issue?

[Sazirah]

Hi dongmei_song,

Thank you for posting in Intel Community Forum.

Regarding this issue, please be inform that the Intel Ethernet X710 is not compatible with ARM server. For further information, you may refer: https://www.intel.com/content/www/us/en/support/articles/000025890/ethernet-products.html

In regards of the support, please be inform that a development request on the driver for Windows Ar64 has been submitted, and currently there is no ETA for when the request will be reviewed.

We kindly request your patience during this time.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[Sazirah]

Hi dongmei_song,

I would like to follow up with you regarding this case. May I know if you still require any assistance from us regarding your Intel product. If yes, kindly let me know.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[Sazirah]

Hi dongmei_song,

Greetings.

This is regarding your enquiry above.

Since we have not seen an update, we will be closing this forum case from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Sazzy_Intel

Intel Customer Support Technician