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客户购买USB Blaster II IP,IP-USB2S,现在客户收到一些资料,但是没有收到纸质文中提到的IP文件和DEMO工程,请帮忙解决一下,谢谢!

PYu2
Partner
859 Views

客户购买USB Blaster II IP,IP-USB2S,现在客户收到一些资料,但是没有收到纸质文中提到的IP文件和DEMO工程,请帮忙解决一下,谢谢!

客户名称:杭州海莱电子科技有限公司

客户英文名称:HANGZHOU HAILAI ELECTRIC TECHNOLOGY CO., LTD.

客户留的邮箱是dev.liu@openfpga.cn

详细信息如附件,谢谢!​

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14 Replies
AR_A_Intel
Employee
733 Views

Hello

 

Welcome to INTEL forum. For further checking can you provide

1) order number

2) your customer PC NICID (Mac Add)

3) copy of invoice ?

And you can also reply/attach your file in private message.

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PYu2
Partner
733 Views

Hi,

客户的相关如附件,请查收,谢谢!

现在客户邮件只是收到了ubii_max10_kit.tar.gz文件,但是没有IP和Demo信息,在Quartus软件里面新建工程,也没有找到对应的IP,现在从目前给的资料,无法调试板子,不知道如何去搭建工程?不知道如何操作?我们想应该是有IP和对应的参考Demo,请帮忙看看,是这样的吗?谢谢!​

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PYu2
Partner
733 Views

这是我们做的合同,里面有相关信息,谢谢!

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AR_A_Intel
Employee
733 Views

Hi

Apologize for the inconvenience happen. Sorry as I read through the Case description, I am not sure on what is the specific enquiry. What do you mean “We think there should be an IP and a corresponding reference demo” are you looking for a license.dat file?

Would you mind helping to further elaborating on what is the specific request? Any error message screenshot or any difficulty that could help on understanding this issue?  

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PYu2
Partner
733 Views

Hi

我们现在无法找到这个IP,我们的理解应该是有个工程给我们,我们在10M02里面进行功能添加。但是,我们没有找到这方面的信息,谢谢!

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PYu2
Partner
733 Views

Hi

我们的理解是,这个IP-USB2S应该是一个IP,我们在quartus软件里面能够找到,我们可以添加到工程里面使用,目前我们没有找到这个IP,并且也没有参考工程,现在客户收到的资料,如最早的时候说的相关资料。谢谢!

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AR_A_Intel
Employee
733 Views

thanks for your explanation. may we know? have customer regenerate a new license in self-service licensing center? if not, could you get customer to regenerate a new license in SSLC

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AR_A_Intel
Employee
733 Views

kindly generate your license file in Self Service Licensing Center. Only the license administrator can re-generate the license file. 

 

Guidance: https://fpgasupport.intel.com/AlteraLicensing/license/index.html --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.

 

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensing/onl-licensing.html

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PYu2
Partner
733 Views

Hi

第一链接进去可以申请license,第二个链接进去只能找到Self-Service Licensing Demonstrations,没有找到相关demo。

现在客户有了license,客户希望使用IP-USB2S,但是不知道如何使用,不知道如何添加?想使用该IP搭建工程,也找不到IP,麻烦看看USB Balster II 板载IP,提供给客户没有IP压缩包相关文件吗?客户如何使用呢,谢谢!

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PYu2
Partner
733 Views

Hi

按照链接客户可以生成IP license,但是没有找到参考工程,demo链接也没有,请帮忙提供一下?我也以前购买的客户交流过,是由参考工程提供的,请帮忙确认一下,谢谢!

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PYu2
Partner
733 Views

Hi

按照链接客户可以生成IP license,但是没有找到参考工程,demo链接也没有,请帮忙提供一下?我也以前购买的客户交流过,是由参考工程提供的,请帮忙确认一下,谢谢!

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AR_A_Intel
Employee
733 Views

Hi, I’m checking with team member on this. Due to Covid-19 situation, our access to hardware and lab is limited for the next 3 weeks. Intel is taking measures to improve this situation but please be informed there may be delay/lack of availability of related testing. We apologize for the inconvenience, but we will do our best to support you

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PYu2
Partner
733 Views

Hi

这个Demo或者参考设计,能不能尽早提供啊,客户那边着急使用,谢谢!

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AR_A_Intel
Employee
733 Views

Hi, I'm still checking with teammate/marketing team. We will PM you a private message. We apologize for the inconvenience happen.

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